ComplaintsforContainer One

• Initial Complaint

  02/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a 20 foot container from Container One in ********* ** on Jan 11 for $3800. I was told at that time it would be delivered in 3 weeks, and someone would call about the delivery details. Someone did call two weeks later and said it would be delivered on a 40 foot trailer. I stated they could not get in here with a 40 foot trailer. Then I was told I would have to hire a tow truck to deliver it at my expense. This was never stated at any time that this would happen. Their add on Craigs list states 20 foot container for $3100. When I called I was told it was $3800. $700 delivery charge. Now they say I have to pay more for a tow truck to deliver it. When I asked for a full refund because they did not state this up front, they said they will call me back in 20 minutes. It has now been 2 hours.I am being taken advantage of and need your help. Invoice #****** *************************

  

  Business response

  03/29/2022

  We are sorry you did not understand that the standard delivery requires 120ft straight line on your property.  Our website and our sales team and our logistics department all explain the delivery process.   When you told us that you did not have that much space we gave you some options.  One option was for you to pay the difference betwwen a tow truck and standard delivery cost to fill your need.  For some reason you dont think you should pay for the specialized service.  Another option was for us to deliver it in a different area on your property and you move it to whre you wanted it later.   Our logistic team also called you the day after you paid and went over all your delivery requirements at that time.   You did not mention that you did not have 120ft od space to deliver.  We called you when we were scheduling your delivery and our logistics team again went over the requirements and it was then you told us you diod not think you had enough room.   You can also cancel the order but there is a cancelation fee that yoiu would have to pay.  this is all in our terms and conditions that you agreed to before you paid.

• Initial Complaint

  01/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12/2/21 I called Container One about buying a 20' container talked to ****** ********. He told me I would need 1**' for the driver to deliver the container to my back wooded yard. I have the 120, so I purchased it on my credit card for $****.**. The next day I got a call from a women who told me that I needed a minimum of 120' to deliver the container to my back wooded yard. I told her I do not have 120' just 120 of room for the driver. I asked for a refund she said that she would contact the billing department. Two days later I got a refund on my credit card of only $****.** I called and they told me it is a processing fee. A processing fee for under 48 hrs. that`s is worng I was told only 1**' needed and they changed it to 120' on me after I purchased it. I would like my $***.** refunded to my credit card. I feel that in good falth I purchased it and they are changed the rules on me. My Invoice (#******) 12/2/2021 I have contacted my credit card company with not luck on there end, that`s is way I am filing this complaint against Container One. Hopfully you can help me retrive my $***.** back. Thank You ******* *********

  

  Business response

  03/29/2022

  We are sorry you misunderstood our delivery requirments.   the distance required has always been 120'.  This is on our website, our sales team explain it, our logistics department goes over it with you and it is in our terms and conditions that you agree to before you can pay us.   You were also given the option to have a tow truck deliver your container which would of been cheaper than your cancelation fee.   we do not make any money on cancelations.  we get charged your credit card fee and we have to pay restocking fee.  infact on your order we still lost $**.** after receiving your refund.

  Customer response

  03/29/2022

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of my decision appear below.
  
  [Provide details of why you are not satisfied with this response.]
  
  Regards,
  
  ******* *********
  
  
  This in not right, I was never told I needed 120, as you stated in you reply to me.all I know is that you people beat me out of $***.** and in good faith I did everything at the sale person Nate told me to do. By the way you have not make me any offer or offers in my favor. I am very disappointed in your company the way you do business. I hope you don’t beat up on all of your customers that have changed their order.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩