Business ProfileforOhio Pools & Spas, Inc.

I am a customer of Ohio Pools and Spas since 1999; purchased a *** ******* spa in Feb 2019 for $4574 which suffered freeze damage last winter. I contacted them by phone multiple times in May 2022 but the recorded message said the service department was too busy to answer calls, so I visited in person and was told that pickup & delivery is $550, including 3 hours of diagnostic labor time. Tub was picked up 6/28/2022; the work crew was advised of the leak & shown the rotted corners on the tub for replacement. No receipt for pickup, written estimate, or work order was ever supplied. On 6/30/22 I spoke to Scott ******, the technician servicing the tub; he advised that he could not troubleshoot for possible additional leaks until he ordered parts to repair the one initially found at the rear of the tub. I expressed concern of potential costs exceeding $1500, so asked if the company was interested in buying the tub back. On 7/5/2022 upon receiving a phone call that the company was not interested, I authorized Mr. ****** to order the parts to repair the initial leak. On 8/8/2022 I inquired about the tub status; Mr. ****** stated that although parts had arrived earlier, he was instructed to work on other customers' tubs instead. His work detail shows that he worked on mine only after my call; only one leak was repaired, except for a minor drip from a fitting cap in the equipment area. Invoice of 8/17/2022 does not match the work detail; the 15 hours charged for labor - including 3 hours diagnostics - does not match Mr. ******'s 7 hour time. Some (but not all!) of a 2nd person's time (Ms. ********** was arbitrarily included, even though the invoice clearly specified only "1 Man Billable". Additionally, the sales tax charged was in error; total invoice was $2094.69, but should be $1013.32. All but Ms. ********* time I have offered to pay in full. Company refuses to correct their invoice or re-deliver; Company is holding my tub in ransom; has now had for 2 months.