Business ProfileforKerns Ford-Lincoln Inc.

On 6/21/23 I bought a 2018 Nissan Sentra from Kerns Ford. We had issues with it including not knowing when the last oil change was, and the tires were in pretty bad shape. I contacted the dealership and was told by **** ***** that they weren't sure about the oil change since it came from their St. Marys store. Not very helpful at all. The tire blew on the road on 12/15, and there was no spare tire in the car, so we had to have it towed to a mechanic. Then the transmission went out in 4/8/24. We had an independent mechanic inspect and confirm that the transmission was junk. Contacted kerns and was handed over to the service manager who wanted to charge $90 to inspect the transmission themselves. We offered to show him the independent mechanics paperwork, but they declined. We didn't feel the need to waste $90 plus the tow truck charge to get it there when we knew the transmission was bad. Contacted St marys kerns and were told they could work on it or send it to Nissan to have it fixed. Towed it there and were told Nissan couldn't do anything about it. Kerns said they couldn't fix it either. Talked to **** from kerns celina who said there was nothing more they could do. He reminded us about the "as is" condition of the vehicle when we purchased it. I reminded him that it was a $13000 5 year old car with 94000 miles on it that we had for 10 months when the transmission went out; and I would be embarrassed selling substandard vehicles under the kerns family name. We were willing to pay to have it fixed by them, just wanted some help and understanding on kerns part.