Business ProfileforNourse Family of Dealerships

In February I bought my dream car here! The manager, I will not name, was so fun and I felt like we really connected on the love of Jeeps and music. Everything went well for the most part. Then I had some issues within the first few weeks of owning the car, including overheating. The manager helped me, but I could see that he was getting annoyed with me pretty quickly. I expected help without someone making me feel like I was an issue.

After they fixed the overheating situation ( had to take off multiple days of work, as I live in **********) there were some technical issues with my Uconnect. No GPS, Carplay, ************ or Bluetooth. They let me know they could eventually fix it. I waited months and finally had an appointment for diagnostics to fix it. They called me two days before my appt to tell me nothing could be Done. A family member of mine lives in town to speak with them and try to rectify the situation and was treated with the same kind of annoyance they treated me with. They were just down right smug and treated her like c*** Complete bummer to have been so excited for a car and treated kindly up until I needed help. I really liked the people there until they treated me like c*** I hated even asking for help with basic things that should have simply came with the car.

This was my second vehicle purchased and with them, which I thought would mean something. I now have to replace the entire radio/carplay/audio system which is costing me around $1,800. I implore them to just be forthcoming with technical issues. I still wouldve purchased a car with them, they never were going to lose a sale. I have completely given up on even trying to come to a resolution as I wont be treated as a nuisance for spending tens of thousands of dollars with them. The manager seemed like such a nice guy too. Unfortunate because I intended on being a life long customer with them, regardless of where I lived or moved to.