Business ProfileforRockin Jump

I purchased a membership a little under one year ago. I was not provided any information on my membership (hard copy of the agreement, email, or otherwise). When signing up for the agreement, I was easily able to do so with a company representative at teh front desk. However, when attempting to cancel the membership, the representatives at the front desk refused to do so. Their response was, "I am not authorized to cancel a membership, only you (the customer) are authorized to cancel the membership." I stated the fact that I was standing infront of them, with identification, and wished to cancel the membership. They would not do so. Other facts you may be concerned with: 1. Customers are able to find links to begin membership at Rockin Jump's website ********************************************, but customers are not able to find ANY information or links on how to cancel a membership 2. The reason for my cancelation is that Rockin Jump is very agressive on the selling of these memberships, but the last three times we went to their facility in ******, ** they were "sold out" and we as members were not able to utilize the facility. It is my opinion that the company knowingly will book as many parties with as many people as possible to fill the club and then refuse entry to anyone else not there for a party (i.e. membership holders), yet still collect the fees from the membership. 3. When attempting to cancel my membership, I am required to have an "account number." I am sure this is in their system. However, I do not have any record of ever receiving this, nor any way of retrieving this immediately. I have called the facility several times to which they do not answer the phone, and am waiting to hear back for an email response. Meanwhile, they continue to collect their membership fees.