Business ProfileforRe-Bath of Cincinnati

On 3/19/22 a dep of $6847.85 was paid for a shower to replace the existing tub. Work scheduled to start on 5/14. 6/9 they showed up & removed the existing tub. They were supposed to return the next day to finish the job. When they didn't show up, we called. They ordered the wrong shower pan. This mistake left us w/o a working bath (that we use) for 15 days. 6/24 they sent 2 men to finish the job. They stayed in my home until 10pm b/c the installer "wanted to go boating w/his family & didn't want to come back." Upon leaving, shower head barely spit water, apparently it was installed incorrectly. Between 6/9 and 8/23 they were out 5 times to fix the leak. I had a mold remediation company come out & remove a section of the ceiling to dry it out & check for mold. $2750 which I paid, due to the fact I am allergic to mold. They also used a sharpie on caulk to fill a gap between the molding and wall. The foot steps is currently still loose. Molding isn't straight w/wall. Clips are missing that hold glass doors in place. Contractor was out to give me a price to replace my ceiling, he looked at their work & informed us the rubber reducer they used was not up to code. Emailed about this issue, no response for a week, until we said, don't bother responding we will be contacting the BBB. Our house has been in shambles b/c of this company for 3 mos. Our living room ceiling has been cut out w/exposed pipes for 3 mos. Their ads say "A new bathroom in days, not weeks". It's been 6 mos since we started this project. Our ceiling replacement starts 9/16 & will cost $2800. The entire ceiling also has to be repainted. I will be paying that out of pocket as well, so it's done correctly. Also, they only call - no emails, b/c there would be a paper trail. Not paying the bal. owed, as I've paid o.o.p for water remediation & to have my ceiling replaced/repainted. We also feel a full refund is fair, given the amount of our time they have wasted & the condition our home was left in.