ComplaintsforThe Procter & Gamble Company

• Initial Complaint

  11/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recently purchased a package of Tide pods. It said 42 pods included. I, like any other reasonable person, assume that mean I would receive enough laundry detergent for 42 loads. I washed my laundry for a few weeks with one pod per load and found a note in the bottle of the container saying that I'm supposed to be using three pods for each large load. I feel like that is done purposely and I believe if Tide was more motivated by integrity over profit they would do the same they've always done and put on the outside of the box how many loads can be done instead of in a note on the bottom of the inside of the package that you won't see until you're about to run out. I went to their website and chatted with one of their representatives who told me that information is on a sticker on the top of the lid of the container but it is not. I have posted this information with all the necessary pictures on social media and it is picking up attention but I think Tide should know that negative publicity they're getting is justified

  

  Business response

  11/14/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Tide. We’re sorry to hear about your disappointment.
  
  The size of the load and level of soil determines how many Tide pods are needed per load. This is similar to liquid and powdered Tide, as you would use a different measuring line based on the size of the load, and soil level. The amount of loads is based on the medium load measurement.
  
  Please know, we have expressed your disappointment with the rest of our team. To that end, please keep an eye out for an email from us directly regarding a refund.
  
  We appreciate the opportunity to address your concerns.

  Customer response

  11/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I am not looking for a refund. I'm looking for them to change their false advertising packaging! 
  
  
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  10/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  we purchase the OLAY *********** * ******** in *****, while the manufacture date is almost one years ago. We contact OLAY ***** customer service while they reject to replace our product ,it's ridiculous that they don't take any action due to it's OLAY fault ,please assist to resolve this issue ASAP.

  

  Business response

  10/29/2024

  Thank you for reaching out and we're sorry to hear of your disappointing experience with Olay. Please know, you've reached North America, we do not have access to the records for consumers in *****, nor information on the products sold there. We have forwarded your information to the team that assist consumers in *****.

  Kind regards. 

  Customer response

  10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  OLAY don't provide any solution to us ,just simply reject to offer the replacement .please reach out to your ***** HQ to investigate the issue and offer the appropriate solution to fix the issue .
  
  
  
  Regards,
  
  **** ***
  

• Initial Complaint

  10/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I returned the flosser from order # ****** it was wrong item sent under 60 day money back guarantee I have called them e-mailed them and chatted with them . The bank told me they will not refund the money I have to have Oral B refund it ? I chatted with oral-b yesterday 10/23/2024 and you can see in the attached e-mail they told me there is nothing they can do ? I returned the product proof is attached . I want my $85.99 refunded now it has been long enough . It also cost me $9.03 to return item that was wrong shipped by oral-b now i want that refunded also for a total of $95.03 please make them refund my money this has gone on along time now ! This is like putting a gun to a persons head and robbing them same thing ! **** *******

  

  Business response

  10/29/2024

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  
  We are very sorry to hear about your experience and would be happy to assist. The ********** ***** ******** address is not associated with our Money Back Guarantee. If you could provide us with where you came across this address, that will help avoid any future confusion. We have included the correct Money Back Guarantee address below. Finally, if you could provide information showing where your dispute was denied by your financial institution, this will allow us to research things further.
  
  
  Oral-B Satisfaction Guarantee MBG
  PO Box 1108
  Dept P19205524
  Grand Rapids MN 55745-1108
  
  
  Again, we are very sorry for your experience. We look forward to hearing from you and appreciate the opportunity to address your concerns.

  Customer response

  10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (PLEASE TYPE YOUR REASONS HERE)
  
  
  
  Regards,
  
  ******* *******
  

• Initial Complaint

  10/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Used Prilosec OTC for 14 days and it did not work. The box stated money refund guarantee if not worked with no expiration date ( see attached) I sent the proof of purchase with bar code and received answer 2 months later that it was postmarked late where there are no dates printed on the box. Want my refund $11.72

  

  Business response

  10/22/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Prilosec OTC. We’re sorry to hear about your experience.
  
  While we don’t have access to the Money Back Guarantee information here at consumer relations, we’d still love to assist you. Since we value you, please keep an eye out for an email from us directly regarding your refund.
  
  We appreciate the opportunity to address your concerns.
  

  

  Business response

  10/22/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Prilosec OTC. We’re sorry to hear about your experience.
  
  While we don’t have access to the Money Back Guarantee information here at consumer relations, we’d still love to assist you. Since we value you, please keep an eye out for an email from us directly regarding your refund.
  
  We appreciate the opportunity to address your concerns.
  

  Customer response

  10/22/2024

  Better Business Bureau:
  They have promised to send a prepaid refund card in 7 business days.

  If true then, it OK.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ** ********
  

  Customer response

  10/22/2024

  Better Business Bureau:
  They have promised to send a prepaid refund card in 7 business days.

  If true then, it OK.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ** ********
  

• Initial Complaint

  10/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I tried to submit the rebate form for the Good as Gold Rebate on 9/21 and 9/22 multiple times on ***************** and kept getting this error code "Our Apologies an unexpected error has occurred. Please try again later". This is not an error on my end but on P&G's end with the website as I had tried several devices, cleared cookies, and used different browsers. I did email P&G about their site being down and included a copy of the time stamped error message from their site altering them that customers trying to enter the rebate can't as their website isn't working. The deadline to submit was 9/22 11:59pm. PG responded to me via email that they weren't able to help me as rebates must be entered on their site and that they had closed the form on 9/22. I am owed a $15 **** card rebate as my items totaled over $50 in PG selected brands (see terms and conditions attached). It isn't a customers fault that PG website was down, I had tried several times prior to the due date, & especially when I brought it to their attention and sent them screenshots of the issue and they have no intention of helping per their email they sent to me.

  

  Business response

  10/18/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  
  We are very sorry to hear about the difficulty you had with our website while submitting your rebate. Although we don't have access to submissions directly, we would be happy to assist. Please look for an email from our P&G team with further details about how we can help.
  
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
  
  

• Initial Complaint

  10/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am writing to express my concerns about the pricing of Procter & Gamble's GilletteLabs products, particularly in ******. I recently purchased disposable razors that cost $10 per blade ($39.99 for a 4-pack) as of October 7, 2024. This pricing can be described as excessive to say the least and raises questions about the fairness and justification behind it. While I appreciate the coupon I received from your customer service in the past, it did not address the ongoing issue of price increases at retailers. I cannot understand why your disposable razors, which have a known markup of around 5000%, are priced so exorbitantly. In a market where many alternatives offer similar quality at a fraction of the cost, it becomes increasingly difficult to justify spending such sky high amounts on Gillette products. This disconnect between pricing and consumer expectations has likely contributed to declining sales for the brand. I genuinely enjoy your products and would prefer to remain a loyal customer. However, the current pricing model is unsustainable for me and many others. I urge your organization to reconsider the pricing strategy for GilletteLabs products to better align with consumer expectations and market realities. Thank you for your attention to this matter. I hope to see positive changes in the near future. Sincerely, ****

  

  Business response

  10/15/2024

  Thank you for contacting Gillette. We know that the price of razors is a concern shared by many consumers and our Gillette team has taken note of what consumers are telling us.
   
  Every person is unique and has different preferences and needs when it comes to style, skin AND wallets. That’s why Gillette offers the widest range of razor options at various price points so that every consumer can get a comfortable shave at a comfortable price, regardless of their needs.
   
  We use top-grade steel and enhance our blades with high-tech coatings which help them cut better and last longer. If you're shaving 3-4 times per week, your cartridge should last about one month which is likely cheaper than a competitor brand that recommends changing the cartridge every week.
  
  Having said that, it is important to remember that although the retailer will use the manufacturer's suggested retail price as a guide, ultimately the price they set is at their sole discretion.
   
  Please know we're committed to producing our products as economically as possible, while at the same time maintaining their high quality. We also work with retailers to offer special savings that you can often find in their advertising or direct mail offers. Additionally, you can sometimes find coupon offers on our Gillette website. Finally, as a gesture of goodwill, we were happy to send you some high value coupons previously, we’re sorry we aren’t able to continue doing that. 

  
  We do appreciate your loyalty hope the performance you get from our products encourages you to continue purchasing but we respect every consumer's situation is different. 

   

  Customer response

  10/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I appreciate your detailed response. I must admit I'm a bit dissapointed with your response as I was not looking for a coupon or a freebie (which you implied), I simply wanted to share my story because I feel that I owe it to the brand that I've loved and stayed loyal to for 20 years (since I began shaving). 

   

  While I don't discredit any of your premium products, I'd like to clarify that even Gillete itself suggests replacing these blades "a couple of times per week" (as directed on several of your social media campaigns). I'm going to pretend that you didn't suggest that your blades are cheaper than your competitors.. mostly for your own sake. 

   

  The last thing I'd like to say is that you did not send me multiple high value coupons. You sent (and I used) one coupon for $48 which got me a cartidge of 4-blades.

  While I understand how the retailer ultimately sets these prices, they're near identical at every single provider which goes to show that the cost to purchase this product (from you guys) is way too high. 

  As I noted in my initial complaint, you've officially lost me as a customer. I simply wanted to take an opportunity to give you a snapshot from a loyal (former) customer as I'm sure your team has a department that likes to research/investigate the reasons behind your continuous decline in sales volume.

  Thank you for your time and I wish you all well.

  Regards,
  
  **** *******
  

• Initial Complaint

  10/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a multipack of Puffs Plus facial tissues and one of the boxes in the pack was fully sealed but was empty. I use puffs plus exclusively as I have a chronic sinus condition that two surgeries have not helped. Needless to say, I was very dismayed when I reached for the box and it was empty. I would just like to get a replacement for my empty box.

  

  Business response

  10/09/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Puffs. We’re sorry to hear about your experience with our rebate, and we’d be happy to assist.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this.
  
  Since we value you, please keep an eye out for an email from us directly regarding compensation. In the future, please contact us directly by calling  ###-###-#### or by visiting ****************.
  
  We appreciate the opportunity to address your concerns.
  

  Customer response

  10/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ******
  

• Initial Complaint

  10/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am filing a complaint against Procter & Gamble Co., regarding their SK-II skincare products and the handling of my case by their customer service team. I have purchased an SK-II product from an official SK-II store in ***** where I was told that this is a global brand and trustworty. I paid in total $400, the products were Facial Treatment Essence and Advanced Cream. These products are advertised as suitable for any skin type even for sensitive skin. Despite having a normal skin with no allergic issues before after using theirs as directed, I experienced a severe skin reaction, including acne breakouts, redness, and enlarged pores. I contacted SK-II's customer care to report the reaction. They instructed me to return the products for evaluation and asked me to insure the package to cover any potential damage during transit. They told me I would receive a refund or compensation upon receipt and evaluation of the returned products and how much is left. I have all the emails showing these instructions. As guided, I paid an additional $40 for shipping and insurance and mailed the products back. The package was delivered, confirmed by tracking number. After confirming delivery, I contacted customer service multiple times to check the status of my case. Another customer service representative informed me that I had been misinformed and that they could not offer a refund or compensation. They mentioned that they would evaluate the situation and get back to me, but I have not received any further communication. My subsequent emails and calls have gone unanswered, leaving me without the products or any form of reimbursement. In the end I am left with a a total of $440 lost ($400 for the products and $40 for shipping and insurance) and no product in return, additionally I suffered a severe skin reaction due to the use of the product. I have made multiple attempts to resolve this matter directly with SK-II's customer service, over phone and email with no result.

  

  Business response

  10/04/2024

  Thank you for reaching out to the Better Business Bureau and our team. We’re very sorry about your experience and understand how upsetting something like this can be.  We did share your report appropriately within our company and would like to share some information. o
  
  Please know, safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed.   While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation.  We're sorry that you're not able to use the products purchased and we were happy to provide you the directive for consideration of a refund, although the purchase was made in April. As shared this week the product return was processed on 9/25/24 and a debit card has been requested for a refund of the products and the shipping. Please know, once a mailing is processed, it can take 2-4 weeks for a decision to be made, but we're glad in this case it was faster. The debit card was requested 10/2/24 and will now go through processing with the bank and should reach you within 10 business days. Please know, processing time at the bank and within the government postal service can take time and while we expect the card to arrive within 10 business days, at times, it can take a few extra days. Since the card was just requested, we recommend waiting until the end of next week to call the number we provided to confirm the ship date with the bank. 

  As always, we appreciate you reaching out and wish you the best. 

• Initial Complaint

  10/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  YOUR CUSTOMER SERVICE REPS ON CHAT ON THE ORAL B WEBSITE ARE USELESS AND SHOULD BE FIRED!!! I need a NEW toothbrush and your products are complete junk and not reliable! This is the second time within 2 years your toothbrushes stop charging! I paid $114.00 for a toothbrush and in less than a year it wont charge anymore! When I reached out to customer service to get a replacement they wasted my time by telling me to fill out a form! Giving me the run around instead of living up to their warranty! Their products are JUNK! IF Oral B does not send me a replacement to my NEW address: * **** ******* *************** ** *****. THEN THEY CAN REFUND ME $114.99 AND I WILL PURCHASE A DIFFERENT TOOTHBRUSH WITH A DIFFERENT COMPANY!

  

  Business response

  10/02/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and P&G. We’re sorry to hear about your experience with our rebate, and we’d be happy to assist.
  
  While we do not have access to your rebate information, as this is handled by our Rebate team, we’d like to look into this. Please note the terms and conditions listed below.
  
  Promotion valid for purchases made 8/26/24–9/22/24 at ****** (in warehouse and/or online). For every $100 spent (after discounts, and before taxes and shipping costs; may submit multiple receipts) on select Procter & Gamble products, get a $25 ****** Shop Card. Limit two (2) $25 ****** Shop Cards per Membership Number, maximum of $50 in ****** Shop Cards per Membership Number.
  
  Please respond with your receipt so that we can look into your rebate.
  
  We appreciate the opportunity to address your concerns.

  Customer response

  10/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

   

  WHAT ARE YOU TALKING ABOUT?! 

  THIS WAS PURCHASED ON THE ORAL B WEBSITE!! DECEMBER 2023! I ATTACHED A SCREENSHOT OF THE ORDER NUMBER FROM MY EMAIL!

  DID YOU EVEN LOOK AT THE ATTACHED SCREENSHOTS?! YOUR SITTING THERE TALKING ABOUT ******! WHAT DOES ****** HAVE TO DO WITH REPLACING THE TOOTHBRUSH THAT WONT CHARGE ANYMORE?! 

  HOW ABOUT REFUNDING MY CREDIT CARD SINCE YOU ARE BEYOND INCAPBLE OF READING WHAT I SAID AND FOLLOWING THROUGH ON YOUR WARRANTY!

  REFUND MY CARD AND ILL FIND A DIFFERENT COMPANY THAT ACTUALLY STAND BY THEIR PRODUCTS AND WARRANTY BECAUSE THIS WAS A WASTE OF MY MONEY!

  Regards,
  
  **** *********
  

  

  Business response

  10/02/2024

  Our apologies for replying incorrectly earlier today, see information related to your complaint below.

   

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  We are very sorry to hear about the issue you had with your rechargeable toothbrush also, please know that, we will share your disappointment with our warranty process and policy with the rest of our team. Also, although it is not our policy to replace the purchase, your feedback regarding this will also be shared with the rest of our team.  As part of our 2-year Service Warranty, it is required you return the handle and charger to one of the authorized Service Centers as we shared. They will evaluate the unit and determine if there is an issue and replace any defective part and return any functioning parts. Please know that our consumers have the opportunity to print a free return label to the Service Center via our website. We also make every effort to make the turnaround time for this process as fast as possible.
  
  Because we value you as a consumer, we would be happy to provide a battery-powered toothbrush for you to use in the meantime. We would ask that you allow seven to 10 business days for delivery. Once received, we recommend you submit your receipt and brush and charger per the Service Warranty and use the battery-powered toothbrush in the meantime.
  
  Finally, we always encourage our consumers to familiarize themselves with our warranty process and other policies before making a purchase. More information about this can be found by following the link below.
  
  ****************
  
  Again, we are very sorry for your experience and appreciate the opportunity to address your concerns.

  Customer response

  10/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  --This is the most ludacris response I ever read from a company! You are a bunch of liars. Because It cleared states on your website....(ATTACHED PHOTO FOR PROOF) Warranty lasts for TWO years, and if it's defective during the warranty ORAL B WILL REPLACE IT! It does not charge, I tried every option to fix it and it will not charge! 

  I will NOT send any personal hygiene product that I use in my mouth in the mail so that others' can be touching it and who knows what they would do. I do not trust something that you use in your mouth to be handled by strangers! That is beyond disgusting and unsanitary! Ever hear of COVID?

  So because ORAL B will not stand by their warranty, Just refund my credit card the $114.99 so I can make a purchase with a different company that lives up to their standards...especially their warranty. This is the SECOND TIME this has happened with this toothbrush and this time it did not even last a year. This brand is junk and I will not make a purchase with ORal B again. 

  I should not have to go through this hassel with a BILLION DOLLAR COMPANY! 

  Once my card is refunded then I will consider this matter to be closed. 

  
  Regards,
  
  **** *********
  

  

  Business response

  10/15/2024

  Thank you for writing back and again, we're sorry for your disappointing experience.

  We'd like to investigate further your mention that the websites states a new brush will be sent. While it is correct, as we replied with previously that if an issue is found in the handle or the charger, a replacement for the defective part will be sent. It does require the unit be returned to the Service Center to test on the parts to determine the defect, and if the unit is within warranty based on the receipt and terms, a replacement  for the defective part will be sent.  Visit **************** to register for service and print the label. 

  If you could send us a screenshot of the information you mentioned on the website that is causing confusion, we'll be happy to investigate if there is an outage on our site.

  We look forward to hearing back from you. 

  Customer response

  10/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I will be contacting a lawyer at this point. Your customer service is beyond a joke. You don't listen to complaints or resolve them. Your warranty is also a joke! I never had this much of an issue with any other company when it comes to a warranty or replacement.  And since you haven't refunded my card and expect me to mail a personal object that I stick in my mouth for others to handle you are out of your minds!!!!! ! I will make sure to get more then $114.99 once I contact a lawyer. I will be spreading the word on this company and you're incompetent employees! I'm done with this company. I will never buy any oral b products or products from proctor and gamble! 
  
  
  Regards,
  
  **** *********
  

• Initial Complaint

  10/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought Swiffer Mops, refills and pads. They don't work as described. They advertise money back guarantee but they want the upc code. I threw pkg away, now I just have proof of purchase from ******. That's not enough, nobody holds onto the pkg. I didn't expect any problems since they offer a money back guarantee. Why offer the guarantee if they don't honor it? It's false advertising!

  

  Business response

  10/09/2024

  Thank you for reaching out and we're sorry for your continued disappointment with Swiffer. It is important to know, we have our Money Back Guarantee Division and then Consumer Relations, which is our team. If you mailed in and submitted the proper documentation for the MBG, you'll need to work with that team directly. If you do not have the items required for the MBG, then our team would assist.  While we don't have access to the Money Back Guarantee Department records, we did review our records in Consumer Relations. We see that you have made multiple reports of issues with Swiffer since this summer, in addition to a report on another P&G and the number of reports exceeds what we feel is reasonable. Based on our records, it appears the same or similar report has been made on the same product more than once. We allowed some compensation to be sent, but in order to consider if we can refund for the mop, you would need to return the unit to us per the letter sent. Please send the receipt and the Swiffer mop to the address below via trackable shipping. You are welcome to include the receipt for the cost of shipping and once received, we'll refund based on the purchase price on the receipt.

  Please send it to:

  Alta P&G Team
  ATTN M*** B- 2nd Floor
  *** * ********** **
  ******* ** *****

  We look forward to receiving your shipment. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩