ComplaintsforThe Procter & Gamble Company

• Initial Complaint

  10/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  YOUR CUSTOMER SERVICE REPS ON CHAT ON THE ORAL B WEBSITE ARE USELESS AND SHOULD BE FIRED!!! I need a NEW toothbrush and your products are complete junk and not reliable! This is the second time within 2 years your toothbrushes stop charging! I paid $114.00 for a toothbrush and in less than a year it wont charge anymore! When I reached out to customer service to get a replacement they wasted my time by telling me to fill out a form! Giving me the run around instead of living up to their warranty! Their products are JUNK! IF Oral B does not send me a replacement to my NEW address: * **** ******* *************** ** *****. THEN THEY CAN REFUND ME $114.99 AND I WILL PURCHASE A DIFFERENT TOOTHBRUSH WITH A DIFFERENT COMPANY!

  

  Business response

  10/02/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and P&G. We’re sorry to hear about your experience with our rebate, and we’d be happy to assist.
  
  While we do not have access to your rebate information, as this is handled by our Rebate team, we’d like to look into this. Please note the terms and conditions listed below.
  
  Promotion valid for purchases made 8/26/24–9/22/24 at ****** (in warehouse and/or online). For every $100 spent (after discounts, and before taxes and shipping costs; may submit multiple receipts) on select Procter & Gamble products, get a $25 ****** Shop Card. Limit two (2) $25 ****** Shop Cards per Membership Number, maximum of $50 in ****** Shop Cards per Membership Number.
  
  Please respond with your receipt so that we can look into your rebate.
  
  We appreciate the opportunity to address your concerns.

  Customer response

  10/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

   

  WHAT ARE YOU TALKING ABOUT?! 

  THIS WAS PURCHASED ON THE ORAL B WEBSITE!! DECEMBER 2023! I ATTACHED A SCREENSHOT OF THE ORDER NUMBER FROM MY EMAIL!

  DID YOU EVEN LOOK AT THE ATTACHED SCREENSHOTS?! YOUR SITTING THERE TALKING ABOUT ******! WHAT DOES ****** HAVE TO DO WITH REPLACING THE TOOTHBRUSH THAT WONT CHARGE ANYMORE?! 

  HOW ABOUT REFUNDING MY CREDIT CARD SINCE YOU ARE BEYOND INCAPBLE OF READING WHAT I SAID AND FOLLOWING THROUGH ON YOUR WARRANTY!

  REFUND MY CARD AND ILL FIND A DIFFERENT COMPANY THAT ACTUALLY STAND BY THEIR PRODUCTS AND WARRANTY BECAUSE THIS WAS A WASTE OF MY MONEY!

  Regards,
  
  **** *********
  

  

  Business response

  10/02/2024

  Our apologies for replying incorrectly earlier today, see information related to your complaint below.

   

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  We are very sorry to hear about the issue you had with your rechargeable toothbrush also, please know that, we will share your disappointment with our warranty process and policy with the rest of our team. Also, although it is not our policy to replace the purchase, your feedback regarding this will also be shared with the rest of our team.  As part of our 2-year Service Warranty, it is required you return the handle and charger to one of the authorized Service Centers as we shared. They will evaluate the unit and determine if there is an issue and replace any defective part and return any functioning parts. Please know that our consumers have the opportunity to print a free return label to the Service Center via our website. We also make every effort to make the turnaround time for this process as fast as possible.
  
  Because we value you as a consumer, we would be happy to provide a battery-powered toothbrush for you to use in the meantime. We would ask that you allow seven to 10 business days for delivery. Once received, we recommend you submit your receipt and brush and charger per the Service Warranty and use the battery-powered toothbrush in the meantime.
  
  Finally, we always encourage our consumers to familiarize themselves with our warranty process and other policies before making a purchase. More information about this can be found by following the link below.
  
  ****************
  
  Again, we are very sorry for your experience and appreciate the opportunity to address your concerns.

  Customer response

  10/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  --This is the most ludacris response I ever read from a company! You are a bunch of liars. Because It cleared states on your website....(ATTACHED PHOTO FOR PROOF) Warranty lasts for TWO years, and if it's defective during the warranty ORAL B WILL REPLACE IT! It does not charge, I tried every option to fix it and it will not charge! 

  I will NOT send any personal hygiene product that I use in my mouth in the mail so that others' can be touching it and who knows what they would do. I do not trust something that you use in your mouth to be handled by strangers! That is beyond disgusting and unsanitary! Ever hear of COVID?

  So because ORAL B will not stand by their warranty, Just refund my credit card the $114.99 so I can make a purchase with a different company that lives up to their standards...especially their warranty. This is the SECOND TIME this has happened with this toothbrush and this time it did not even last a year. This brand is junk and I will not make a purchase with ORal B again. 

  I should not have to go through this hassel with a BILLION DOLLAR COMPANY! 

  Once my card is refunded then I will consider this matter to be closed. 

  
  Regards,
  
  **** *********
  

  

  Business response

  10/15/2024

  Thank you for writing back and again, we're sorry for your disappointing experience.

  We'd like to investigate further your mention that the websites states a new brush will be sent. While it is correct, as we replied with previously that if an issue is found in the handle or the charger, a replacement for the defective part will be sent. It does require the unit be returned to the Service Center to test on the parts to determine the defect, and if the unit is within warranty based on the receipt and terms, a replacement  for the defective part will be sent.  Visit **************** to register for service and print the label. 

  If you could send us a screenshot of the information you mentioned on the website that is causing confusion, we'll be happy to investigate if there is an outage on our site.

  We look forward to hearing back from you. 

  Customer response

  10/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I will be contacting a lawyer at this point. Your customer service is beyond a joke. You don't listen to complaints or resolve them. Your warranty is also a joke! I never had this much of an issue with any other company when it comes to a warranty or replacement.  And since you haven't refunded my card and expect me to mail a personal object that I stick in my mouth for others to handle you are out of your minds!!!!! ! I will make sure to get more then $114.99 once I contact a lawyer. I will be spreading the word on this company and you're incompetent employees! I'm done with this company. I will never buy any oral b products or products from proctor and gamble! 
  
  
  Regards,
  
  **** *********
  

• Initial Complaint

  10/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought Swiffer Mops, refills and pads. They don't work as described. They advertise money back guarantee but they want the upc code. I threw pkg away, now I just have proof of purchase from ******. That's not enough, nobody holds onto the pkg. I didn't expect any problems since they offer a money back guarantee. Why offer the guarantee if they don't honor it? It's false advertising!

  

  Business response

  10/09/2024

  Thank you for reaching out and we're sorry for your continued disappointment with Swiffer. It is important to know, we have our Money Back Guarantee Division and then Consumer Relations, which is our team. If you mailed in and submitted the proper documentation for the MBG, you'll need to work with that team directly. If you do not have the items required for the MBG, then our team would assist.  While we don't have access to the Money Back Guarantee Department records, we did review our records in Consumer Relations. We see that you have made multiple reports of issues with Swiffer since this summer, in addition to a report on another P&G and the number of reports exceeds what we feel is reasonable. Based on our records, it appears the same or similar report has been made on the same product more than once. We allowed some compensation to be sent, but in order to consider if we can refund for the mop, you would need to return the unit to us per the letter sent. Please send the receipt and the Swiffer mop to the address below via trackable shipping. You are welcome to include the receipt for the cost of shipping and once received, we'll refund based on the purchase price on the receipt.

  Please send it to:

  Alta P&G Team
  ATTN M*** B- 2nd Floor
  *** * ********** **
  ******* ** *****

  We look forward to receiving your shipment. 

• Initial Complaint

  09/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased this unit February 22nd...*** ******* *****. Per Periodontist. Had gum surgery August 5th I've Purchased 60.00 in replacement heads 1 being a specialty head for in-between teeth. I registered the unit but apparently that doesn't activate warranty. The unit won't hold a charge I'm able to use in the a.m. but not the other 2 times afay needed. The company will send me a tracking number to send back I pay all shipping, takes weeks to send ,repair and send back. I was offered a 15.00 coupon to use for throw away unit but that takes weeks to get to you also. I have to purchase? But can't use special head for weeks ? This isn't just a can't brush teeth, this is a medical issue and I found their response to be not helpful at all ! I believe a replacement and I return this one.

  

  Business response

  10/07/2024

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  We are very sorry to hear about the issue you had with your rechargeable toothbrush also, please know that we will share your disappointment with our warranty process and policy of using the Service Center with the rest of our team. Please know that, our  warranty process is documented online and we highly encourage consumers to review it prior to purchase. Our warranty requires you to return the unit for evaluation at a Service Center, with all parts and the receipt and is good for 2 years based on the date on the receipt. Using out website, consumers have the opportunity to print a free return label and we also make every effort to ensure our turnaround time for this process as fast as possible.
  
  Our records also indicate that we have sent a prepaid debit card that can be used towards a brush to use while yours is at the Service Center.  Again, we encourage consumers to familiarize themselves with our policies before making a purchase. More information on these policies can be found in the link below.
  
  ****************
  
  Again, we are very sorry for your experience and appreciate the opportunity to address your concerns.

  Customer response

  10/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  For a large company your response is very unusual but maybe thats to be expected, this was required of me by a specialist for medical issues and yes you are sending me a 15.00 card to use towards a purchase of temp brush but no idea when it would be received....I just spent probably 150.00 on your product spent 9.00 to send back the brush after purchase on February 22nd 2024. Not your problem but my surgery cost me 3000.00 so this wasn't a small issue.  I realize I'm just a plain old consumer but you never addressed my real issue. Thank you for all you did do

  
  Regards,
  
  ***** *****
  

  

  Business response

  10/15/2024

  Thanks for writing and we're sorry for any confusion. You do not have to pay the cost of shipping the unit back if you use our website to upload your receipt, it will allow you to print a shipping label that will cover the cost of shipping to the Service Center and provides the tracking information, you can also follow the progress of the evaluation. We hope this information is helpful. 

  Customer response

  10/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

    I appreciate your resonse I've already mailed it please see copy of receipt.  Because as stated I need it asap for the special brush needed for my treatment. Which was my whole complaint, your 1st response made me feel stupid and unheard.  I'm sure you get plenty of complaints but I really needed this brush. But ....
  
  
  
  Regards,
  
  ***** *****
  

  

  Business response

  10/23/2024

  Thank you for providing the receipt, we hope this finds you doing well. Please look for a debit card to refund the price of shipping, it should arrive in about three weeks. We truly appreciate you using Oral-B and are sorry for the disappointment our service process has caused.

  Please reach out anytime. 

  Customer response

  10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  Thank you could you please let me know the status of my toothbrush? I haven't received any notifications?!
  
  Regards,
  
  ***** *****
  

  

  Business response

  10/30/2024

  Thanks for writing back and I'm sorry you didn't receive notice regarding your Oral-B brush. While you did include your shipping receipt, we were not able to clearly make out the details when zooming in. Can you please reply with the address you shipped it to and the tracking information and we'll be happy to research further.

  We look forward to hearing back from you. 

  Customer response

  11/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  

• Initial Complaint

  09/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Sent P&G a receipt totaling $207.17 from ****** expecting a $50.00 ****** shop card. I received a $25.00 card. Their explanation makes no sense. I feel they owe me another $25.00 card. Seems like a rip-off.

  

  Business response

  10/02/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and P&G. We’re sorry to hear about your experience with our rebate, and we’d be happy to assist.
  
  While we do not have access to your rebate information, as this is handled by our Rebate team, we’d like to look into this. Please note the terms and conditions listed below.
  
  Promotion valid for purchases made 8/26/24–9/22/24 at ****** (in warehouse and/or online). For every $100 spent (after discounts, and before taxes and shipping costs; may submit multiple receipts) on select Procter & Gamble products, get a $25 ****** Shop Card. Limit two (2) $25 ****** Shop Cards per Membership Number, maximum of $50 in ****** Shop Cards per Membership Number.
  
  Please respond with your receipt so that we can look into your rebate.
  
  We appreciate the opportunity to address your concerns.

  Customer response

  10/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** ********
  

  Customer response

  10/03/2024

  P&G asked for my receipt which they already have. They also did not provide a way for me to re-submit my receipt. If they provide me with an email address I will, reluctantly, take a picture of the receipt and send it again. The other option is the US mail. I do not know how to upload.  The original receipt was sent by mail to P&G. 

  

  Business response

  10/04/2024

  Thank you for writing back and we're sorry for any confusion. Our team is not able to access your rebate submission and had hoped to help you from our team to avoid further delay. If you can reply to the BBB with the photo/s of the receipt/s, we would appreciate it. 

  Kind regards.

  Customer response

  10/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** ********

  Did you tell me where to e-mail or mail a photo of the receipt to?  If so I misses that information. 

  

  Business response

  10/10/2024

  Thanks for reaching back out to BBB and P&G.

  You can attach your receipt to the Better Business Bureau website directly. We'll also be sending you an email directly so that you can share it there as well.

  We appreciate the opportunity to address your concerns.
  

  Customer response

  10/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** ********
  

  Customer response

  10/14/2024

  Proctor and Gamble does not really respond to what I say. They seem to be more interested in not honoring their advertisement than in showing integrity to a customer. Based on these observations, and the fact that they seem to need the $25.00, I drop my claim. 
  

  Thank you, BBB, for trying to help. 

• Initial Complaint

  09/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This "complaint" is against and about P & G Good Everyday Rebate. I submitted a second receipt for thier rebate program. I have emailed them to check on the status; the last email was Sept 16th. They have not replied on the status about the receipt I upload, nor about the gift card I'm owed.

  

  Business response

  09/27/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  
  We are very sorry to hear of the difficulty that you've had with your receipts. Currently, we do not have record of any uploaded receipts. However, please look for an email from our P&G team with further details about how we can assist. Also, feel free to upload these receipts to the Better Business Bureau website.
  
  
  Again, we are sorry for this experience and appreciate the opportunity to address your concerns.

  

  Business response

  09/27/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  
  We are very sorry to hear of the difficulty that you've had with your receipts. Currently, we do not have record of any uploaded receipts. However, please look for an email from our P&G team with further details about how we can assist. Also, feel free to upload these receipts to the Better Business Bureau website.
  
  
  Again, we are sorry for this experience and appreciate the opportunity to address your concerns.

  Customer response

  09/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. P & G has reached out and is investigating. This is causing me stress. So its in P & G's hands. If they want to do the right or wrong thing that's up to them. 
  Regards,
  
  ** **** *****
  

  Customer response

  09/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. P & G has reached out and is investigating. This is causing me stress. So its in P & G's hands. If they want to do the right or wrong thing that's up to them. 
  Regards,
  
  Ms **** *****
  

• Initial Complaint

  09/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Company utilize bait and switch tactics, robbing customers. They run campaign to buy their products with promise to return rebate, but their system refuses to accept checks and instead of accepting rebate requests simply waste time of customers.

  

  Business response

  09/24/2024

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are very sorry to hear about the experience you had with one of our promotions. We are happy to help. In order to assist further, please provide the name of the promotion you participated in along with any documentation such as receipts that you've submitted. Once these are received, we will research things further.
  
  Again, we are very sorry for your experience. We look forward to hearing from you and appreciate the opportunity to address your concerns

• Initial Complaint

  09/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Before Septemver 10, 2024, I reported and photographed six always brand sanitary products to the contact us form. I reported the poor performance that each type and size of sanitary napkin had relating to the low quality adhesive and the breaking of some pads. The adhesive on the wrappers were less apparent, too. On September 10, 2024, the first representative offered a $50 prepaid card and I replied with the question of how was the refund amount determined and I mentioned I assumed the refund should have been $70 because the quantity number of the majority of the reported items are over 28. The next two representatives replied with their opinions of my question rather than answering my question. Representative lisa declined my prepaid gift card offer and sent a letter stating tnat I made a high number of reports and that more information is requested for compensation. This statement is a lie. On September 17, I spoke with Anita via phone for always and her demeanor was lisa-like, oddly performative and useless as I requested a supervisor. My report about those items was true and each were bought from physical stores. Procter and gamble has the picture of all six items, and I told Anita that I wouldn't have the receipts for the reported items. The representatives are mean-spirited and lack comprehension skills. Why give an assumption of my dissatisfaction for my question? There was no reply to my latest message in which I stated that Lisa's comments were bogus. I know they won't give the refund or develop comprehension skills. It took three messages to get an answer and I suspect the picgure I uploaded was not reviewed to see each reported always product. Phone number given isn't valid.

  Customer response

  09/20/2024

  Procter and gamble representqtive offered and later denied to me a prepaid gift card upon receiving my complaint of six always products.  I requested that offer to be restored and increased by ten to cover each reported item.

  

  Business response

  09/20/2024

  Thank you for reaching out regarding your report on Always. We're sorry for your disappointment but our company does track reports across all brands and the number of reports received from your household has exceeded what we feel is appropriate. To consider if we can assist with the issue, you would need to return all the products in the single photo you sent us per the letter sent. Our decision will be based on our evaluation of the returned product and what is received. Please be sure to return via trackable shipping and you're welcome to include the receipt for shipping. 

  We look forward to the return of the products. 

  Kind regards. 

  Customer response

  09/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  My recent interactions with this entity has not been all complaints and some messages from me were about replacing an expired coupon and me asking a question about the expiration of a bounce product. What Lisa and any other is requesting is impossible at this point because the picture taken showed no remaining products inside the boxes and bags. So, the request is invalid and bogus. If that idiotic request was needed, then the first representative would have requested that information. Lisa felt it upon herself to make me regret asking customer service how was the refund determined. I know the BBB will not and cannot resolve this subject but my complaint is well deserved. My contacting this company was not always for product complaints, so Lisa is lying.

  No longer with p and g,

  ****** ****

  

  Business response

  09/30/2024

  Please know, we're sorry for your disappointment. As a company, we do protect ourselves by monitoring the reports of households and when they exceed what we feel is reasonable, we'll no longer send compensation. We have has multiple people at your residence with the same last name make reports and most recently, the numbers of reports has exceeded what is allowed. You'll note, the Tide report made two days before the Always report was allowed to process.  Again, we're sorry you continue to be disappointed and going forward, be sure to retain all products and receipts. 

  Kind regards

  Customer response

  09/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  procter And gamble makes PLENTY of bad products. Unfortunately, I bought those I reported.  I have the tide receipt as that was one of two most recent purchases. This thing makes many types of products for various uses, so I would have exposure to many of them from various retailers.  I will make another attempt to contact the corporate office since dealing with contemptive and vindictive p and g staff has not led to any logical conclusion.  Only thing lisa and the other one than gave presumptions of my question is that good help is hard to find.
  
  Regards,
  
  ****** ****
  

• Initial Complaint

  09/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a bottle of Tide detergent. It smelled funny and had the wrong color. I called Tide ****** and they agreed to send me a prepaid debit card to compensate. It has been 3 months since the initial call and they have been giving me the run-around. It was supposed to the wrong address initially but still I have received nothing. I had requested that they send me an email with my mailing address so I can check and confirm the address. They denied me that but instead gave me the run-around.

  

  Business response

  09/16/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Tide. We’re sorry to hear about your experience with our rebate, and we’d be happy to assist.
  
  Since we value you, please keep an eye out for an email from us directly regarding your refund.
  
  We appreciate the opportunity to address your concerns.
  

  Customer response

  09/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ****
  

• Initial Complaint

  09/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello please I need your help I trying to submit my rebate for p&g good as gold rebate when you buy $50 you receive $15 visa gift card shop by 09/08/2024 and submit by 09/22/2024 I do my purchases of $50+ or more but when I try to submit the offer site says “offer ended” I enclose my two receipts and I should earn two $15 visa gift cards thank you

  

  Business response

  09/12/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and P&G. We’re sorry to hear about your experience with our rebate, and we’d be happy to assist.
  
  Since we value you, please keep an eye out for an email from us directly regarding your rebate.
  
  We appreciate the opportunity to address your concerns.
  

• Initial Complaint

  09/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a box of Cascade dishwasher detergent (UPC: ***************) on April 26, 2024 from ******. Unfortunately, despite the advertised effectiveness of the product, it performed no better than cheaper options as some food residues remained on my dishes and other items. Cascade had advertised an Official Money Back Guarantee, including a mail-in rebate form. I sent in my completed form on May 19, 2024 (see photo) with my original receipt to the address: Cascade **** ***** ****** *********** ********** *** ******. Despite waiting the suggested 6-8 weeks (approx. 2 months), it is now 4 months and I have not received any money back.

  

  Business response

  09/05/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Cascade. We’re sorry to hear about your experience with this Cascade dishwashing detergent, and the Money Back Guarantee, and we’d be happy to assist.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this.
  
  Our dishwasher detergents are formulated to provide the best cleaning possible. However, we do know hard water and other factors may sometimes have an effect on cleaning performance.  Dishes which are still dirty could be caused by any of the following reasons:
  The water pressure may be too low. Run the dishwasher when no other household demands for water are running (showers, laundry, etc)
  The dishwasher sprayer arms may be blocked. Make sure they can spin freely.
  The cycle may not be long enough. Try a longer/heavy cycle.
  Rinse aid may have gotten into the wash cycle. Make sure to wipe up any spills.
  The dishwasher may be overloaded. Make sure items aren't too close together or stacked too tightly.  
  
  Since we value you, please keep an eye out for an email from us directly regarding your refund.
  
  We appreciate the opportunity to address your concerns.
  
  

  Customer response

  09/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  I received an email from Austin of the P&G team a minute after this BBB message. It promises to send me the money back guarantee of $24.00 within 10 days.

  I will click on Accept Business Response and satisfaction. However, should the promised gift card not arrive, I will alert the BBB accordingly.
  
  Regards,
  
  ********* *****
  

  Customer response

  10/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ********* *****

  Unfortunately, the company has not faithfully honored their promised resolution, causing me to have erroneously “accepted” their proposed resolution, which, in turn, caused your BBB to have prematurely closed the case.
  
  I wish to request that you immediately re-open it, and assist me in asking the company to resolve the matter without further delays and dishonesty.
  

  

  Business response

  10/02/2024

  Thank you for reaching out and we're sorry the debit card has not arrived as of yet. The refund was requested on 9/5/24 and we would have expected it to arrive by 9/19/24. We did call the bank to confirm when the card was actually mailed, and they advised it was put in the mail 9/15/24. We confirmed the mailing address we provided the bank, is the same one you provided to the Better Business Bureau. We are at a loss as to why it has not reached you as of yet. If you would like, you can confirm this information by calling ###-###-####.  This line includes an option with English/French language options, once you select the language, please select the first option to check the status of a card not received. You can request that they reissue a new card, or we are happy to ask them to issue a new card. If you would like to allow more time for the mailing, that is an option and if it hasn't been received in the coming days, the request to reissue can be made.

  Please let us know if you would like the card reissued.

   

  Customer response

  10/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Please ask them to immediately re-issue and send the gift card by express courier.

  I was tricked by the company last time by their dishonesty and would rather REJECT the response to ensure that the case remain OPEN than to accept, resulting in the case being closed prematurely like last time when they said 7-10 business days, and after waiting over 20 business days (double) I then contacted them and the BBB once again.

  Regards,
  
  ********* *****
  

  

  Business response

  10/04/2024

  Thank you for reaching back out and we’re sorry to hear that you didn’t receive the debit card that was issued. We did reach out to the bank that issues debit cards on our behalf and they confirmed the card was shipped via Canadian Post to the address provided to both us and the BBB on 9/15/24. We would have expected it to reach by this time as we’re unaware of any current delays with the postal system.

  
  Please let us know if you would like to wait several more business days to see if the mailing arrives, this will allow you to speak with your mail carrier and/or postmaster, or if you would like for us to have the bank issue a new card. If a new card is issued and the original card arrives in the meantime, the original card will not have any funds on it. You're also welcome to call the bank directly at ###-###-#### and confirm the information and request a replacement be sent. If you call, once you select the language of either English or French, you should select the first option to check the status of a card not received.

  Kind regards.

  Customer response

  10/09/2024

  I want to update that as of October 8, 2024...another week has gone by and P&G's promised gift card still has not arrived.
  
  I attempted to add this update into the BBB communications system but there did not seem to be an option to start an additional message.
  
  Thanks,
  
  *****

  

  Business response

  10/17/2024

  Thank you for writing back and we're sorry to hear the debit card didn't arrive as expected. If the card  has still not reached you, it sounds as if it may be lost in the mail. Please let us know if you would like for us to have the bank issue a new card. If a new card is issued and the original card arrives in the meantime, the original card will not have any funds on it.

  You're also welcome to call the bank directly at ###-###-#### and confirm the information and request a replacement be sent. If you call, once you select the language of either English or French, you should select the first option to check the status of a card not received.

  We look forward to your reply.

  Customer response

  10/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  1. the first time, the business tricked me (and, by extension, the BBB) into accepting its efforts and after waiting a month, there was no gift card sent. In fact, the gift card still had not arrived.

  2. On subsequent re-opening of the BBB case, I stated reasons for choosing “Reject” just to keep the case open and maintain the BBB’s pressure on the company to address the issues faithfully. I had stated that I wanted the company to re-send (or actually send!) the gift card as I don’t believe it sent it at all. I also asked the company to send a gift card by courier. None of these suggestions were taken seriously.

  3. Instead, it has been a repeat of the matters. I am still waiting for the gift card, and the company has now even dared to do absolutely nothing since it is aware that the BBB will simply close the case at some point despite the company’s blatant dishonesty and complete disregard to both myself and the BBB.

   

  As a senior citizen, I am completely appalled that this company has chosen to treat me with such dishonesty and disrespect.
  
  Regards,
  
  ********* *****
  

  Customer response

  10/21/2024

  Following my response to the BBB online system on October 17, 2024, the prepaid ********** had arrived this weekend (likely Friday, October 18, 2024 in the afternoon).
  
  However, a new problem is whether P&G has deactivated the card and since issued a new one or whether this is already the new one? Its prepaid card number is: **** #### #### **** with $24.00 and valid until 03/25.
  
  Can you please assist me in uploading this new development?
  
  I will not attempt to use it until this is verified to avoid any hassles or misunderstandings.
  
  Thanks,
  
  *****

  

  Business response

  10/23/2024

  Thanks for letting us know the debit card arrived and again, we're sorry for the delay. We did not request a new card be reissued, so there should be no problem using the one that arrived. If you would like, you should be able to check the balance on the debit card by calling the automated number.

  Thank you again for your patience and kind regards. 

  Customer response

  11/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* *****

  I was able to use the prepaid ********** tonight.
  
  The matter is now resolved.
  
  Cathy
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩