Business ProfileforMercy Health Partners

I have a complaint regarding Mercy Health West Hospital, dba Mercy Health – The Heart Institute West. On 10/25/23, I was admitted to this hospital's Coronary Unit for observation and testing. I was subsequently discharged the following day – 10/26/23. During this time, I was allegedly provided care by a non-Mercy resident, a “roaming” physician – Dr. Pranav T**** MD, who is associated with ** ****** **** *********. After my discharge, I was notified by my insurance carrier – ****** **** ********** ******, that Dr. T***l was not a “preferred” physician by BC/BS, and therefore his charges were not covered by them. These charges by Dr. T**** amounted to nearly $3000. I later received a billing from ** ****** **** ********* for $2823.53, which I was obligated to pay. I paid this amount, out of pocket, on 1/9/24. My complaint is that I believe Mercy West Hospital has an obligation to inform their patients when services they provide aren't covered by a patient's insurance. I never met Dr. T****, I never was informed that my insurance wouldn't cover his charges, and that I would be liable for any and all services he provided. I find this practice to not only by extremely unfair, but also unethical, inexcusable and plainly an extremely poor way to treat their patients and conduct business. For this reason, I would give Mercy West Hospital an “F” rating and a warning to other patients to check their insurance coverage with the hospital staff, if possible.