Business ProfileforJake Sweeney BMW

On March 9, 2024, I came to pick up my newly purchased **** *** **, and unfortunately, the experience was far from satisfactory. While the salesperson, Connor Coleman, was installing the temporary license plate, he accidentally dropped a screwdriver. Regrettably, the screwdriver struck the vehicle, resulting in a noticeable dent on the bumper. I did not notice the damage in the dealership on Saturday due to interior lighting issue, but I noticed the dent the next day under the sun. On March 10th, 2024, I wrote an email to Jeff R*******, the sales manager, detailing the incident with my car and requesting a paintless dent repair. Unfortunately, I only received a response today, March 14th, and to my disappointment, the dealership denies any responsibility. They claim the dent was caused while loading or unloading cargo, which is inaccurate and unfair. Since the damage occurred at the dealership, security cameras should have captured the incident. Additionally, as a certified pre-owned ***, the car should have a documented history. These pieces of evidence could easily clarify whether the damage happened during the handover with Connor or not. However, the dealership refuses to investigate further, offer repairs, provide compensation, or even apologize for the situation. As a customer, I expected better service and accountability from your dealership. The dent not only affects the appearance of my vehicle but also diminishes its value. I am left with no choice but to escalate this matter further if a resolution is not reached promptly.