Customer ReviewsforRoto-Rooter

I had a Tech come out to fix a leak on my hot water valve She told me I would need valve replacement both hot and cold. I agreed with her and she charged me 731 dollars. After she installed both the hot valve continued to leak a little she then went back in to look at it. She claimed it was fixed. Later that day, I heard water hissing and the valve started dripping again into my basement. I know I have to call a plumber again and I would like a refund and not have a tech come out for another rip-off I called a plumber in and in 1 minute he found a cracked nut that Roto-Rooter should have detected. Prices are way too high for this type of work! REFUND PLEASE!

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

11/11/2024 Here is a personal review from yesterday's experience. Please do not use Roto Rooter ever for anything. We had our water heater stopped working. Heather and I both looked online how to fix it. It was the thermocupler that needed to be sanded down. So I did the work I had set up the appointment the day before because I didn't think sanding it down would work. But when it came time to screw the gas pipe back into the pilot neither Heather or I could do it for some reason. Well fast forward to today this morning this company shows up and take 3 minutes to screw it in tell me wife we were just so close and that will be 298.000..... are you freaking kidding me I called them at the shop to even at least pay for this guys full tank of gas whatever like 100 bucks tops for making a call. No they offered me 25% off my next plumbing adventure as long as we used them again. You can't seriously think I would ever use you again for 3 minutes of work and 300.00 after I did all the **** work. So roto rooter is complete and utter garbage. But Mr. Rooter now that is a company I highly recommend. Espically Charlie R*** if you get the opportunity to request him. This man took his time solved a bunch of issues the last time we needed any plumbing and made sure we were paying any crazy ass prices. But that's my rant for awhile just shitty business practices.

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

I have emailed Pat and Beth waiting for the owner now of this self franchise.

I would not recommend Roto-Rooter to anyonebto save the headache they only added onto for me. 2 days after buying a house my water heater went down. I called Roto-Rooter asked if they service water heaters and l was scheduled for someone to come out Monday between 8 and 10. I got multiple calls saying he was on the way he would be here in 30 minutes and no one showed up. When I called to let them know I had multiple calls saying someone was on their way and no one has showed up I was told he was on his way he would be here in 30 mins. When I asked why I got multiple calls saying he was on his way if he wasn't but was hung up on. I waited the 40 plus a few extra minutes (1140 at this point) I called told them no one has showed up cancel whatever is going on at that point he was in the area, but at the wrong house saying he couldn't find my house, but no one ever called to figure out where I am.When he got in he sat beside the water heater looked up a few things made a phone call to tell me it was a bad pilot assembly said it would cost 900 for the part and labor and started to ramble off having to drain the tank ect said he was going to grab tools to check something may be an easy fix but as far as I know didn't. Later that day I found out the most the part was going to cost was 85$ and the tank didn't need drained to do it, but it was changed out and wasn't even the problem. The problem was with the gas valve which if he would have done a thorough check I wouldn't have wasted money on parts and labor I didn't need and got what I did need.

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

I haven't been this disappointed with a national company's performance in a long time. We we're charged 3x what it cost to replace part of the main drain under the house (found this out much later after getting a second and 3rd opinion). The person that told us what the job would entail is not a licensed plumber. The company then subcontracted the job out to a company that doesn't seem to have pulled a proper permit with the city. A few days after the work was done we started experiencing the same plumbing problems we had before we called Roto Rooter! Another person from Roto Rooter came and ran a camera and said we also need to de-scale the pipe which could cost 5-10% of what the job we just paid for cost! We got the opinion of two separate licensed plumbers. One of which came to our house and ran a camera. He informed us that the new drain that Roto Rooter installed is back pitched and demonstrated it. He gave us a quote that included replacing all of the plumbing under the house for approximately the same amount Roto Rooter charged us for replacing a small section of the main drain under the house. We now have a huge bill from Roto Rooter and an unresolved plumbing problem. Call any other local reputable plumbing company to avoid this nightmare.

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

My wife and I are almost 80 years old. We had a sewer stop up last night. I called Roto Rooter and by the time they got here I had identifed the problem. It was outside in a 20ft piece of sewer line in the yard. The technician was here for about 30 minutes. He ran his snake in that line and that was the problem. He charged me $400. Then one of their front men showed to give me an estimate for the repair. He started at $2800, then offered $2400, and then $2000. I told him I would let him know. I then called a reputable plumber in **** *****, very nice people and received a bid of $1175 to make the repair. The front man with Roto Rooter named ***** claiming to be a plumber with very nice dress called and wanted the business. Called and called and then came by when I was gone for a little while. Called and was rude to me on the phone because I wasn't here to sign a contract which would liable me for the $2000. To me this is almost criminal and I could never refer anyone Roto Rooter. They're not even on BBB, but their score is 2 on a 5 scale. Don't call them ever.

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

Roto Rooter is the one of the most expensive places to hire for plumbing repairs; I live in the South, and it cost me $988 in September of 2024 to get the internal parts of my toilet tank replaced and the external water line replaced; a total rip-off. That's outrageous price gouging. When I called the company the next day, an employee said he couldn't lower the installation cost because it was "book price;" I wish I hadn't agreed to pay that much and called a plumber instead. I hope they go out of business.

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager

Horrible Experience!! This has been the worst experience I have ever had with any company. Our water heater light went out, so we called for help. They did send someone the next morning but when Andrew showed up he told me it could be the thermocouple and he would replace that. Had me sign a quote for over $700 to do this. Andrew left then came back about 45 minutes later and proceeded to fix it. When he wanted to collect payment he said they did not have the part after all because our water heater was out dated, but he cleanup up the area around the burner and now our light was on. Then he said he will take off $100 since he did not have the part. I happen to have a $50 off coupon he also used so my total was $647. He did not guarantee that it would work and just left. By the evening the light went out. So again my family had to shower in cold water. The next day we called a different pluming service that was recommended by friends and he came out the next morning expected and also thought it was the thermocouple which he changed and it said it light right up. Then proceeded to wait for payment until the afternoon to make sure the light stayed on and we had hot water which we did. This service only cost us $150. I still have Hot water. I can't believe this company would take that much money from someone without doing any work and no guarantee. I have been trying to call to speak with someone for my money back and we are going on Day 7 with no return call from Brain the Manager in our area. Save your money and asked for recommendations from family and friends like we should of did from the beginning. Hope this helps someone else!

We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager