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          Find a Location

          Roto-Rooter has 381 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileRoto-Rooter

            Plumber
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:

            Roto-Rooter has provided the following information to BBB regarding their corporate structure: Roto-Rooter has company-owned locations, independent contractors and franchise operations. According to Roto-Rooter, independent contractor and franchise locations are responsible for their own customer service and complaint handling.  Roto-Rooter itself does not bear any responsibility for the work of its independent contractors despite using the name Roto Rooter.  BBB is working with Roto Rooter to more clearly communicate the responsibility of its independent contractors.

            See all additional business information

            Contact Information

            2125 Montana Ave

            Cincinnati, OH 45211-2741

            Visit Website
            (513) 631-2525

            Customer Reviews

            2.1/5

            Average of 541 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            755 complaints closed in last 3 years

            245 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 89

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including:

            • Basement Plumbing
            • Bathroom Plumbing
            • Drain Cleaning
            • Kitchen Plumbing
            • Laundry Room Plumbing
            • Outdoor Plumbing
            • Sump Pump 
            • Water Heater
            • Water Damage Restoration

            Business Details

            This is a multi-location business.

            Find a Location

            Roto-Rooter has 381 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              2125 Montana Ave, Cincinnati, OH 45211-2741
              BBB File Opened:
              3/1/1973
              Years in Business:
              89
              Business Started:
              1/1/1935
              Business Incorporated:
              12/14/1984
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of M6505 for this business, issued by Kentucky Housing, Buildings and Construction. The expiration date of this license is 12/31/2024.

              These agencies may include:

              Kentucky Housing, Buildings and Construction

              101 Sea Hero Road , Suite 100

              Frankfort KY 40601

              (502) 573-0364

              Fax: (502) 5731057

              https://dhbc.ky.gov/

              BBB records show a license number of PL.35606 for this business, issued by Ohio Construction Industry Licensing Board (OCILB)

              These agencies may include:

              Ohio Construction Industry Licensing Board (OCILB)

              6606 Tussing Road

              Reynoldsburg OH 43068

              (614) 644-3493

              https://www.com.ohio.gov/dico/ocilb.aspx

              Type of Entity:
              Corporation
              Alternate Business Name
              • Roto Rooter Services Company
              • Roto-Rooter Group Inc.
              • Roto Rooter Corporate Headquarter
              • Roto Rooter Headquarters
              • Roto Rooter Plumbing & Drain
              • Roto-Rooter Plumbing & Drain Services
              • RR Plumbing Services Corp
              • Roto Rooter Plumbing and Drain Service
              Business Management
              • Ms. Pat Swanson, Office Manager
              • Ms. Sally Bayer, Vice President of Marketing
              • Mr. Robert Goldschmidt, President
              • Mr. Eric Fields, General Manager
              • Mr. Spencer Lee, CEO
              • Mr. Mark Connors, Executive Vice President
              • Mr. Thad Reinhard, President
              Contact Information

              Principal

              • Mr. Robert Goldschmidt, President
              • Mr. Spencer Lee, CEO

              Customer Contact

              • Ms. Pat Swanson, Office Manager
              • Ms. Sally Bayer, Vice President of Marketing
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

              Customer Complaints

              755 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/13/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              March 19: Roto Rooter arrived for a service call of the upstairs shower leaking into the downstairs bedroom closet. They discovered the problem, fixed it, and suggested water damage inspection/mitigation. RR sent their subcontracted water mitigation team to inspect and remedy. There was mold. My homeowners insurance does not cover mold, however, it was evident that this mold was directly related to the initial leak. Insurance paid 100%. Subsequent mold/humidity readings indicated there is still a problem. Additional mitigation was needed. Insurance did not pay any of this second round of mitigation. I paid Roto Rooter $2994 out of my own pocket on 6/24/24 @2:16 pm. I was billed on 5/31/24 for this. June 24: ******** *********** came in to replace the drywall, etc. in the downstairs bedroom closet. A****** discovered that there was still water on the duct work and in the insulation. Very reasonable to deduce that this was the cause for the lingering mold. As this was not caught and mitigated in the first round of cleanup, insurance paid 0% of this. ($2994) I have tried repeatedly to get answers from R****** S****** of Roto Rooter. (************ ** *****) Phone calls to him started August 30 and have continued at least biweekly since. Phone messages have gone unanswered. He has taken to emailing and now won't return emails. I believe that Roto Rooter was negligent in their initial inspection. Had the water in the HVAC been discovered during the first round, all the water and subsequent mold would have been taken care of AND paid for by insurance. The remaining water (for 3 months) caused the mold that insurance wouldn't pay for. I believe I am entitled to a full refund of $2994. I appreciate your time and your efforts.
              Read More
              Read 754 More Complaints

              Customer Reviews

              541 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tony D

              11/19/2024

              I had a Tech come out to fix a leak on my hot water valve She told me I would need valve replacement both hot and cold. I agreed with her and she charged me 731 dollars. After she installed both the hot valve continued to leak a little she then went back in to look at it. She claimed it was fixed. Later that day, I heard water hissing and the valve started dripping again into my basement. I know I have to call a plumber again and I would like a refund and not have a tech come out for another rip-off I called a plumber in and in 1 minute he found a cracked nut that Roto-Rooter should have detected. Prices are way too high for this type of work! REFUND PLEASE!

              Roto-Rooter Response

              11/20/2024

              We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager
              Read 540 More Customer Reviews

              Local BBB

              BBB Cincinnati

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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