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          Find a Location

          Gilkey Window Company Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileGilkey Window Company Inc.

            Window Installation
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Gilkey Window Company is headquartered in Cincinnati, OH and also operates in other markets including Chicago, Dayton, Lexington and Louisville.  Separate BBB Business Reviews on these locations may be available. Complaint and rating information in this BBB Business Review is limited to the Cincinnati market area.

            Contact Information

            3625 Hauck Rd

            Cincinnati, OH 45241-1605

            Visit Website
            Email this Business
            (513) 769-4527

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            Customer Reviews

            4.54/5

            Average of 39 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/1986

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Gilkey Window Company in Cincinnati, OH provides custom made fiberglass and vinyl windows and doors direct to the homeowner, installed and serviced by Gilkey Window workmen with a full labor and materials warranty.  

            Business Details

            This is a multi-location business.

            Find a Location

            Gilkey Window Company Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              3625 Hauck Rd, Cincinnati, OH 45241-1605
              Email this Business
              BBB File Opened:
              1/1/1982
              Years in Business:
              46
              Business Started:
              1/1/1978
              Business Incorporated:
              9/22/1988
              Accredited Since:
              5/1/1986
              Type of Entity:
              Corporation
              Number of Employees:
              140
              Business Management
              • Mr. John Michael Gilkey, President
              • Mr. Cris Riel, Marketing Director
              • Mr. Kevin Hillebrand, General Sales Manager
              • Mr. Vincent Gilkey, COO
              Contact Information

              Principal

              • Mr. John Michael Gilkey, President

              Customer Contact

              • Mr. Kevin Hillebrand, General Sales Manager
              Additional Contact Information

              Fax Numbers

              • (513) 769-2567
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/02/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              Ordered Fiberglass French Doors with storm doors from Gilkey Window Company on March 17, 2022 for $12,900.00. Installation date was October 6, 2022. Problems and damage with installation leading to 6 service visits for water leaks, doors closing improperly, frost inside and service showing up with the wrong parts. Finally, on March 13, 2023 manager (Todd) came out discovered 1 door is bowed (ordered replacement door). As of today, July 2, 2023 still waiting on door. We are senior citizens on fixed income seeking resolution, either total refund or total replacement. If documents and photos are needed we could send via email or text.
              Read More
              Read 2 More Complaints

              Customer Reviews

              39 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              James A

              11/07/2024

              I contacted/met with nine different companies regarding a switch from wood to vinyl windows. My greatest concern was being able to keep my custom day/night blinds (23 of them). Gilkey was the ONLY company willing to work with me on that...sending out five different technicians to find a way to make it happen and be sure the window warranty would not be voided. It worked!!!The windows are now installed and 'wow' I should have done this years ago. The inside is so much quieter with the windows closed. I don't hear the wind or rain anymore. The biggest downside (not really) is that my dogs used to be a natural doorbell. Now they don't hear someone in the driveway, and don't know when the ****** person is here for a delivery. I actually have to pay attention now. The installation was extremely smooth. Everyone was professional throughout the long day of installation, and I had NO cleanup to do after installation. There were a few screens they weren't happy with (I didn't notice until the installers showed me), but they replaced them a few weeks later and let me keep the old ones.
              Read 38 More Customer Reviews

              Local BBB

              BBB Cincinnati

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