Business ProfileforConrad's Tire Express & Total Car Care

I took my wife’s ***** into the service Center last week to have her tires rotated which I do every 6k miles and was told that it was time for a new set of tires. When I asked how many miles were on the odometer since the tires were installed I was told just shy of 30k miles. When I mentioned that the ******* tires carried a 80k warranty I was told that was incorrect and that there was NO MILEAGE warantee. I went home and researched the tires on the internet and confirmed that the tires did indeed carry a 80k warrantee as indicated on the Conrad’s invoice so I called and spoke to Conrad’s about the discrepancy and was told the tires I had on the ***** were not specifically designated as EV tires so the warantee was void. I did not specifically ask for the tires on my car that is what Conrad’s put on the car 30k miles previously. I was told they would look into it. On November 4, 2024 Conrad’s put a new set of ******* tires on the ***** especially made for an EV and gave roughly a 33% discount. I believe that if a tire is waranteed for 80k and it only lasts 30k a discount of at LEAST 50% of the tires should be applied. I’m not happy with Conrad’s lying to me about the warantee and I’m not happy with a 33% discount. I won’t be returning to Conrad’s in the future and I recommend that you shop for tires elsewhere as well.

I'm sorry to hear about your experience. I will have a district leader reach out to you to help resolve.