Business ProfileforThe Original Mattress Factory, Inc.

Before entering negative ratings on the many social media platforms, we decided to first address this issue to the Better Business Bureau for resolution. On October 3, 2023 my wife and I purchased a King size mattress from The Original Mattress Factory at **** ***** ***** ********* ***** When speaking to the sales associate he asked us if our beds had a slatted frame. We explained we hadn’t yet received the bed yet and didn’t know. He then suggested we purchased bunk boards at an additional cost of $120.00. We asked if he thought we needed them and he stated that the mattress would sink between the slats and the bunk boards would eliminate that condition. . After our bed was delivered, we found that the bunk boards in question were supplied by the bed manufacturer therefore we didn’t need the ones from The Mattress Company. We left the bunk boards in the van to return to the store. On October 7, 2023 we took the bunk boards back to the store for a refund. When talking to the manager he told us that we couldn’t return them for a refund because once we left the store with them, it was ours and no refund was available. We took him out to the van and showed him the bunk boards were untouched, still sealed in the original coverings provided by his company and obviously not used. He essentially said he didn’t care, that this was their policy and we were stuck with them. Never before had we had this “no-return” policy enforced by any other of the reputable stores we have dealt with. In fact, that week we had returned queen sheets that we had purchased from ****** because it was the wrong size with no problem whatsoever. We were never advised of a no-return policy. This policy is certainly good for the store as guaranteed profit with no repercussions of returns.