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            Business ProfileClinic Medical Services Company LLC

            Medical Business Administration

            Contact Information

            PO Box 92237

            Cleveland, OH 44193-0003

            Email this Business
            (800) 224-3419

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            98 complaints closed in last 3 years

            30 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            PO Box 92237, Cleveland, OH 44193-0003
            Email this Business
            BBB File Opened:
            9/9/2009
            Alternate Business Name
            • Cleveland Medical Services
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            98 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            09/20/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I received a bill from Clinic Medical Services on 07/15/24 in the amount of $157.88. I went to their online website ************************* and paid the full amount. This was on 07/31/24. I keep getting notices in the mail that the bill is still unpaid. After researching, I have found many people have had the same complaint and when trying to rectify it the business says their system is down and they can’t do anything until it’s back up. I think this is a scam/fraud and would like it investigated.
            Read More
            Read 97 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            B. B.

            01/18/2022

            I received a collection notice from ** ******** ******* dated 27-Dec-2021 for $363.58 for services by Clinic Medical Services LLC on 7/20/2021. I was shocked because I have NEVER received a bill, email, or any type of communication from this business that I owed money prior to this debt collection notice. When I called them, they claimed that they sent me 3 bills earlier and that's completely false as I have lived at my current address for many years and never had such an issue with mails. Did they call? NO! It's shameful that this has occurred with other patients as well.

            Clinic Medical Services Company LLC Response

            01/20/2022

            Confirmed that the patient received three Cleveland Clinic statements with those validated charges on them (address verified). A tele-collect call was placed as well. We are sorry you missed these statements but I wanted to make sure procedure was followed before commenting.

            Customer Response

            01/29/2022

            Confirmed with who? With Unites States Postal Service? Would they be delivering to the wrong address 3 times in a row? I never received any of your bills and I've been living at my current address for 12+ yrs, never had such a case where I missed all 3 mails! A tele-collect call? You were calling from the jail? What the heck is that? Which number did you call? Did I accept your collect call? Did you leave a message? I don't think so. Additionally, I called Cleveland Clinic multiple times on this - your bills never come thru MyChart, which is what Cleveland Clinic uses for billing! Complete set of lies!

            Local BBB

            BBB Serving Greater Cleveland

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