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          Ohio Natural Gas has 1 locations, listed below.

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            Business ProfileOhio Natural Gas

            Natural Gas Companies
            BBB accredited business

            Contact Information

            PO Box 14657

            Cleveland, OH 44114-0657

            Visit Website
            (888) 466-4427

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/29/2013

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Ohio Natural Gas is a residential and commercial natural gas supplier. 

            Products & Services

            Residential and Commercial Natural Gas Service Provider

            Business Details

            Location of This Business
            PO Box 14657, Cleveland, OH 44114-0657
            BBB File Opened:
            9/16/2008
            Years in Business:
            28
            Business Started:
            6/1/1996
            Business Started Locally:
            1/1/2007
            Business Incorporated:
            6/1/1996
            Accredited Since:
            8/29/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of Case #07-0378-GA-CRS; Certificate #07-127G for this business, issued by Public Utilities Commission of Ohio (PUCO). The expiration date of this license is 12/31/2025.

            These agencies may include:

            Public Utilities Commission of Ohio (PUCO)

            180 East Broad St.

            Columbus OH 43215

            (800) 686-7826

            Fax: (614) 7528351

            https://www.puc.state.oh.us/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Southstar Energy Services, LLC dba Ohio Natural Gas
            Business Management
            • Ms. Nancy Hill, Mgr., Consumer Relations
            • Mr. Lee R Jackson, Marketing Manager
            Contact Information

            Principal

            • Ms. Nancy Hill, Mgr., Consumer Relations
            • Mr. Lee R Jackson, Marketing Manager

            Customer Contact

            • Ms. Nancy Hill, Mgr., Consumer Relations
            Read More Business Details and See Alerts

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/22/2023

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I chose an SCO gas supplier from the Ohio gov web site which was Ohio Natural Gas. The first things I looked for on the site are, Fixed Rate, NO Early Termination Fee. They did NOT have either one. I called and enrolled and asked about the if there was an Early Termination Fee just to make sure and was told NO. I would NEVER accept one that had either of these. In May of this year I selected a cheaper rate 6months after selected OHIO Natural Gas. On 6/21/23 I received a letter from ONG telling me they were charging me $237.50 ETFee. I called them and explain I had not selected a plan with an ETFee! They said they would have to expedite this to their Corp. Office. With them requesting payment by 6/29/23, they will not receive OR I feel will not respond in time. I do NOT owe them this. IF they do not waive this, I would think this would be a form of false advertising.
            Read More
            Read 5 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kathryn R

            06/30/2023

            ZERO STARS. There are no online payment options. When you pull up the website, there is no usable information except how to pay them, so if you're having my problem, forget it. The bills must be mailed to an address in Pacific Time Zone but their billing department appears to operate on Eastern Time; I am not sure because no one has answered the phone unless I connect to someone for establishing new service. When I go back online to raise a question, I am prompted to answer an anti-spam "question" - the field is blank and there is no question so I cannot submit any communication. Essentially, if you charge me for a service, I expect that I should be able to get in touch with someone during regular business hours, either in my time zone or in the one for which you've outsourced billing. Maybe you should pay a real person to cash the checks instead of having us send payments to the other side of the country. We have had nothing but problems and no answers, just bills. Either Ohio Gas is a scam or the company they use for billing is, which makes Ohio Gas a scam by proxy. Fix it. We deserve better than money paid for nothing.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Greater Cleveland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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