Business ProfileforFamily Eye Care Centers

Nothing but confusion, chaos, and lack of communication since day one. Wait times for glasses are horrible, they don't even call and let ya know if there are delays. You have to call them when the expected delivery date has come and gone. I got my son 2 pairs of glasses (needed one for spare). They told me one needed to be his primary pair while the other is his secondary pair due to two different prescriptions, when in fact he didn't have two different prescriptions, which they acknowledged after being questioned. My son was scheduled for his yearly eye exam in the beginning of February 2022, which was rescheduled to March 8th, 2022. On Wednesday, March 2nd, 2022, I received a confirmation text message of the appointment on March 8th, 2022, to which I confirmed. However, on March 7th, 2022, I received a call, in which they would not be able to see my son on March 8th, 2022. The ONLY opening they had would be March 30th (almost 2 months past his yearly) at 10:30 am. That did not work for us due to work and school schedule. They literally told me they had to reschedule "a lot of people" and that was the only appointment. Poor planning on not having another optometrist in the office. They had zero empathy regarding this situation stating they sent us a card via mail in February 2022 (which we did not receive) stating this March 8th appointment needed rescheduled. However, failed to follow-up until the day before the appointment and sent me a confirmation text message of the appointment. I was also told I needed to go in the office to sign a release of information for my son's new optometrist, which was incorrect information. Later, they called me back and said I could have my son's new optometrist send them a release. After typing this review, I got a phone from Family Eye Care Center reminding us of my son's appointment tomorrow - that they aren't able to keep. Unreal.