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Find a Location

Northwest Animal Hospital has 1 locations, listed below.

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    Business ProfileforNorthwest Animal Hospital

    Animal Hospitals

    Additional business information

    Additional Info:
    A principal of this firm, Dr. Tim Kolb, is also the principal of Banfield - The Pet Hospital of Easton on which BBB maintains a separate report.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    veterinary services

    Products & Services

    veterinary services

    Business Details

    Location of This Business
    1071 Old Henderson Rd, Columbus, OH 43220-3701
    BBB File Opened:
    12/5/2001
    Years in Business:
    33
    Business Started:
    9/6/1991
    Business Incorporated:
    6/2/1982
    Type of Entity:
    Corporation
    Alternate Business Name
    • Kolb, Tim Inc.
    Business Management
    • Ms. Beverly Bain, Manager
    • Dr. Tim Kolb, President
    • Dr. Karen Diehl, Company Contact
    • Ms. Rachel Boyden, Owner
    Contact Information

    Principal

    • Dr. Tim Kolb, President

    Customer Contact

    • Ms. Beverly Bain, Manager
    Additional Contact Information

    Fax Numbers

    • (614) 451-8999
      Primary Fax

    Email Addresses

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Susan G

    1 star

    03/05/2024

    On January 9, 2024, Dr. ****** ********** of Northwest Animal Hospital made a significant mistake with communicating the correct prescription for a liquid compound of ********* to *** Pharmacy/OptioRx, and then Dr. ********** intentionally lied about knowing who made the mistake on January 16, 2024 and on March 2, 2024. The dosage directions on rx 432075 read, “Give 0.5 ML by mouth twice daily for 10 days, then 0.38ML twice daily for 10 days, then 0.25 ML twice daily for 10 days. The correct dosage given to Dr. ********* from ****** was 0.5ML two (2) times 10 days apart, then 0.38ML two (2) times 10 days apart, then 0.25ML two (2) times 10 days apart. Instead of being ethical and taking responsibility for her significant mistake with *******’s liquid compound ********* dosage, she chose to send me a text instead of calling me and lied to intentionally mislead me to believe that ***/OptioRX made the mistake. On January 16, 2024, Dr. ********** texted me “This is Dr. **********, This label is definitely wrong! I’m not sure what happened in the translation from us to the pharmacy ... . There was an issue with my ordering Revolution Plus at the end of February. I again commented on the mistake with the ********* and said I was going to change vets. Then on March 2, 2024 in her office in front of a male staff member, Dr. ********** lied to me when she said she did not know who made the mistake. I called ******* March 4, 2024 and the person on the phone shared that their records show that ***** **** from Northwest Animal Hospital called in the ********* prescription on January 9th and spoke directly with a pharmacist. Once ***** verbally stated the prescription with the wrong dosage, which had to be provided to him by Dr. **********, the pharmacist read it back to ***** and he was asked if that was correct, which he did. Had I not caught Dr. **********’s significant error, ******* could have quickly developed serious health issues from too high of a dosage of *********.

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