ComplaintsforThe Huntington National Bank

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Initial Complaint
10/12/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
on thursday 10/10/2024 I called in several times regarding a charge that hit my account from *******. during that time I spoke with several associates who weren't helpful.
I finally spoke with someone who was supposed to be a mgr from the dispute department. during that time she reversed a payment for ****** from ******* due to me being over charged the ******* *** advised several times that they where looking to refund me the $100 dollars on my account due to the issues that took place.
at that time she hit a button that reversed the payment and the money went back to my account myself and the *** noticed the payment go back. at that point i asked was there anything else needed for me to do she advised me no the money was placed back into your account due to it being in a pending status you should have no worries.
I wake up on ***** and the payment was taken out of my account again and i'm not understanding why that would be done ******* explained they had no way of returning the money cause it wasn't received yet due to it being in a pending status and the goal was to give me my money back while it was pending and i could re process my payment now i'm being told something totally different than what i was advised snd it makes no sense at all.
Then when speaking with someone from huntington on ***** they cont to put it off on ******* however *******'s did the best they could then the noted s reflect a reversal was made but i'm still being told i have to wait to get my money back.
Business response
10/14/2024
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216

October 14, 2024

BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215

Re:BBB Case #: 22414186
     Huntington Case #: 01751611

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *** ****,which we received on October 14, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************
Initial Complaint
10/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
To whom it may concern I am writing to the BBB to let you know that on Sept 18, 2024 I received a letter from ************** saying that I authorized allstate to debit my account and that they agree to do so.When I have begged them not to give allstate a ***** from my account. I don't know what new seam that they have cooked up but I know I have not given my authorization to take money from my account. and neither has my husband so this makes me feel that the bank is working with allstate and I would appricate if you could look into this matter.
Business response
10/11/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************

October 10, 2024

BETTER BUSINESS BUREAU
**************************************************************

Re: BBB Case #: Review ID # ********
Huntington Case #: 01750475

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******** *******, which we received on October 10, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,
The Customer Advocacy Response Team
**********************
Initial Complaint
10/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello, good day. Again having to make a complaint against Huntington Bank. I took out a personal loan with Huntington bank. On Oct. 3th 2024, an electric transfer was sent to them from Another Bank to pay off the loan in the amount that was more then what I owed on the loan and Huntington processed the money to my loan on Oct. 4th 2024 and the difference of no more than $210. is what is owed to me and after speaking with a Huntington branch employee on 10/7/24, who told me that they would send me a check and that the difference could not be deposited in to my checking account. Then on 10/9/24, I spoke with a loan rep. who told me that the difference could be deposited into my checking account and that it would be deposited to my checking account on 10/10/24. Well 10/10/24 is here and no money was deposited. So I called and spoke with 2 supervisors and the 1st one told me that I wouldn't get the difference until 10/16/24 and that was just the procedure/process. I asked to speak with a manager/someone over her and she 1st stated that there was no one available and that it would take 7 to 10 days before I would get a call back from them, REALLY? I asked several times to speak to a manager and finally she put me on hold for about 10 mins before she came back and said, she's not available. We hung up and I called again and spoke to a different supervisor. I asked it not to be MaryAnn because she was RUDE/ not PROFESSIONAL. The 2nd supervisor claims that I would get my money tomorrow 10/11/24. She claims it's only a 5 business days hold, Y holds the difference if U took the money owed for the loan from the electric transfer and paid off the loan, then why hold the difference? if the money was good enough to pay off the loan then again why are you holding the difference? They claim that is the policy and customers don't know this because it's not available to them anywhere. I was told 3 DIFFERENT things from 3 employees from Huntington Bk. Who am I to believe is my ?
Business response
10/14/2024
The Huntington National Bank
Customer Advocacy Team EA1W02
P.O. Box 1558
Columbus, Ohio 43216

October 14, 2024

BETTER BUSINESS BUREAU
1169 DUBLIN RD.
COLUMBUS OH 43215

Re: BBB Case #: 22406092
Huntington Case #: 01750678

Dear Catherine McLaughlin:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* *****, which we received on October 14, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.

Sincerely,
The Customer Advocacy Response Team
Huntington National Bank

Customer response
10/14/2024
I accept the business's response to resolve this complaint.

Regards,

******* *****
Initial Complaint
10/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is ******* ****** my bank account was closed ending in 4643 so I made some disputes that was authorized by myself I have receipts that I have sent to Huntington bank dispute team I talk to Huntington bank customer service representative and they said it was fraud on my account there was no fraudulent activity on my account I want to open my account back up again.
Business response
10/15/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
October 15, 2024
Better Business Bureau
***************
*****************
Re: BBB Case #: 22401360
Huntington Case #: 01749349
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ******* ****** which we received on
October 9, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact ******* ****** promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to ******* ****** by telephone
and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************
Initial Complaint
10/08/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My husband passed away on 5/26/24. He has an installment loan for his truck with this bank. It is in his name only. I have been making payments but have tried multiple times to speak with someone to figure out documentation needed and where to send to change to my name. When I call customer service, they answer but cannot help me with this. Only the department who handles this can help me. Consumer Resolution. You always get a voicemail, and it says leave a message and you will receive a call in 24 hours. I have been doing this for weeks and have yet to receive a phone call. I have been making the payments but need to put in my name due to insurance. I need someone to call me back. I can pay the truck off, but due to financial issues prefer not to. I have dealt with several companies in the past 4 months and have not had anyone not be able to help me so far except for this one. I work in the finance industry as well and feel it should not be this hard. These service levels are not acceptable.
Customer response
10/09/2024
I called again today and someone in the consumer resolution answered after months of trying. So that is all I wantedsomeone to help me. So I would like to withdraw my complaint.
Business response
10/09/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
October 9, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding **** *********, which we received on October 9,
2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
********************************************* Bank
Initial Complaint
10/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On August 16, 2024 I faxed a letter to Huntington saying that we wanted our escrow account closed. I was told I could either fax a letter or fill out one of there letters. Since then I have called every week for an update. Every time I have called I been given different answers. I have not made a house payment for the month of August, September, October. Until this is fixed. We are paying are own house insurance and property taxes. We keep getting letters from them that they are going to get hazard insurance on the house. And that we will be responsible for the bill. I have given them the information and told them that we have insurance multiple times. I called them today for an update and was told that now I needed to fill out their form. And there is a list of things we needed to be met to be able to cancel our escrow as well. A little more than 2 years ago we had issues with Huntington Bank. They were saying we were 3 months behind on our mortage. We had to contact the BBB as well to have help getting it resolved. Im also sending an email to Congressman **** ******* office about this also. I would like our escrow account closed. As it is always in the negative.And our house payment keeps going up every year. I want our late fees from the last few months credited also. And want to have these missed payments put on the end of our loan.Sincerely.***** and ******* ******
Business response
10/09/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************

October 9, 2024

BETTER BUSINESS BUREAU
**************************************************************

Re: BBB Case #: 22392811
Huntington Case #: 01749116

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ******, which we received on October 9, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,
The Customer Advocacy Response Team
**********************

Customer response
10/09/2024
Complaint # ********
Today Wednesday October 9, 2024. Received a phone call from a ****** from Huntington Bank Customer Advocacy Team. Our request to stop Escrow was denied. Because of delequent
payments in the past. (During Covid) Then we deffered those payments. ****** is who I talked with. The number is. **************. This is not right.
Thank-you
*****- ******* ******
Customer response
10/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

***** And ******* ******
Customer response
10/16/2024
I spoke with ****** from Huntington on Friday October 11, 2024. There are no late fees added to our account.
However, they still will not let us close our escrow account. Can we Escalate this matter to higher degree. As we have not made a house payment in 3 months. And need this taken care of.
Thank you
Complaint Number 22392811
***** and ******* ******
Business response
10/17/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************

October 17, 2024

BETTER BUSINESS BUREAU
**************************************************************

Re: BBB Case #: 22392811
Huntington Case #: 01754699

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***** ******, which we received on October 17, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,
The Customer Advocacy Response Team
**********************
Initial Complaint
10/06/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 12, 2024, I authorized a bill pay through huntington bank for my semi annual property taxes in the amount of $ *******. On September 23, I learned Hamilton County had not received the check and my tax account was delinquent. Huntington claims the check was cashed on June 20th, although there is no stamp on the check. The county has placed a ****** late fee on my count. Huntington so far has not agreed to put the money back in my account. I paid another ******* to bring my account out of delinquency. So far Huntington is taking no responsibility . I have asked if the check was cashed where was it cashed, who cashed it, what time etc. the check was not stamped on the back. I would like help in getting this issue resolved and the late fees paid by who Is wrong and my ******* put back in my account. The ********************************************* has all of the information.
Business response
10/09/2024
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
*******************

October 9, 2024

Better Business Bureau
**************************************************************

Re:BBB Case #: 22386186
Huntington Case #: 01745655

Dear ********* **********:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *********,which we received on October 9, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ****** ********* promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to ****** ********* by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************

Customer response
10/10/2024
Dear BBB representative, I have not received an acknowledgement of my BBB complaint filed from Huntington.
I have read the communication they sent to your office. Since they have not responded to me, I am not confident they will give my complaint any attention.
I would like for the BBB to keep this claim open and assist with this issue.
Thank you,
****** *********
Customer response
10/10/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22386186

I am rejecting this response because:
Dear BBB representative, I have not received an acknowledgement of my BBB complaint filed from Huntington.
I have read the communication they sent to your office. Since they have not responded to me, I am not confident they will give my complaint any attention.
I would like for the BBB to keep this claim open and assist with this issue.
Thank you,
****** *********
Initial Complaint
10/05/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
A November 8, 2024 I reluctantly financed a car using Huntington Bank. On September 4, 2024 the vehicle was paid off and the line was supposed to be released within 10 days. I have spoke to Customer service 2 to 3 times since then trying to get the lien release electronically as that's the only way the lane can be released on the car. The last car I paid the customer service. I spoke to a customer service manager, who supposedly emailed over to the department that releases lanes to immediately release the lien on the car as the state of Florida will not accept a paper lane release. A document dated September 24, which is the second document stating that the delay's been released as a paper document. What I want is this bank to do what it's supposed to do and that is electronically released the lane off of my vehicle. If this is not taken care of within the next seven business days, then the bank will leave me no choice, but to file lawsuit against him in the state of Florida, which is where I reside for not only the lien release, but all expenses acquired for the court proceedings as well as any other damages that could be claimed.
Business response
10/09/2024
***********************

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *** *****, which we received on October 9, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
Huntington National Bank
Customer response
10/18/2024
The issue has been rectified. I appreciate the assistance from the Better Business Bureau
Initial Complaint
10/04/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
10/3/24 I was charged twice for my mortgage loan. I called right when hey opened and wanted to dispute my charge. The first agent I spoke to, didn't send me the correct paperwork that needed to be completed before I could process my request. When I called back the 2nd time, they finally showed me how to get the paperwork. I emailed it right away and the agent told me she emailed the one assigned to my case to see if they could credit my account back since I have a electric bill that must be paid today. The 3rd time I called back, the agent told me I didn't even have any assigned to my case yet and that it will take 10 days before they will give me a credit back She said the transaction was still pending which was not true and I advised her of that. I filed on the transaction that went through already. I again told them I do not have money to use now since I was doubled charged to pay for my electric bill. My electric will be cut off tonight, because they won't credit my account when you can clearly see its a double charge. She said I guess you won't have electricity for 10 days. I need my money back to pay other bills and this won't happen trying to work with Huntington Banks.
Business response
10/09/2024
***************

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ******, which we received on October 9, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
Huntington National Bank
Initial Complaint
10/03/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a CD with Huntington Bank that is around 20 years old. A few days ago, I received a letter from them stating that it would mature on 10/3/2024 and to call within 10 days. I called today (10/3/24) and asked to renew the CD with the current special rate terms. After verifying my social security number, address, phone number, email, and a text message verification, the agent then asked me for information about the CD that I do not have and have no way of getting (as you cannot manage the CD online and the information is not in the letter they sent). I asked for a manager who told me the same thing. They said the only way they can assist is if I go into a branch. There are no branches anywhere near me (none in the State of Florida that I can find). Note, I renewed this CD over the phone with them 11 months ago without issue.
Business response
10/04/2024
The Huntington National Bank
Customer Advocacy Team EA1W02
**** *** **** ********* ** *****
October 4, 2024
BETTER BUSINESS BUREAU
11** ****** ** ******** ** *****
Re: BBB Case #: ********
Huntington Case #: ********
Dear C******** **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding Aaron Schumacher, which we received on October
4, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank

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