ComplaintsforApelles, LLC

• Initial Complaint

  10/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This company has been calling since the beginning of the year. I called them back and they say they are a customer care center in Ohio but the number shows a ******* ** or ****** ** number. Why are the numbers being phised to show different locations. This place is a scam and I don’t trust it. Please stop harassing me because I don’t know why they’re calling me anyway. I haven’t received any letters in the mail regarding anything. Just being harassed by different phishing calls which should be illegal

  

  Business response

  10/22/2024

  We are in receipt of the Better Business Complaint (Case #********) received from ******** *******

  
  We apologize for any frustration experienced because of this situation. Apelles LLC is a customer contact center located in Columbus, OH. **** ******* ****** ***** placed the checking account balance with us on October 9, 2024, for additional collections efforts. We did not place any calls before that date we received the account. We did mail a letter to the address on file (****** ******) on October 10, 2024.
  
  Based on the request to stop any further contact, we have closed the account in our system of record and returned it to **** ******* ****** *****, along with a copy of the complaint. Please be assured there will be no further contact from Apelles regarding this matter.
  
  We again apologize for any inconvenience experienced because of this situation. Any questions regarding the balance should be directed to **** ******* ****** *****. If there are any further questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

  Customer response

  10/31/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******** ******

• Initial Complaint

  10/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company looks like they just send out a automated reply to everybody shows you the Integrity probably behind the company

  this company was asked to get information on how and why this was charged they sent me nothing they sent me something that just showed my account closed no reason explaining why yet they're taking on a debt to where no one has to explain why they're collecting it

  I'm glad other people are holding this company accountable 20 years in business that doesn't mean that the Integrity behind it is any better than a company been in business 6 months

  I'm asking that thing stop harassing me and sending me information when they don't have any legal right to harass me without any kind of indication why this was charged against me and an explanation because as they will see the bank close the account yet I wasn't in overdraft protection there is no fees charge to me and that I never authorized that payment

  I'm sure I'm going to get an automated resolved nothing personal from anybody I guess it's labeled vice ********* I'm sure his secretary is the one that puts it out very thankful for the better Better Business Bureau

  I've had four corporations and always wasn't a plus rating with a Better Business Bureau and I support them nice that we have a system and the Better Business Bureau has held their integrity throughout all these years thank you to the Better Business Bureau for being there for people like us

  

  Business response

  10/22/2024

  We are in receipt of the Better Business Complaint (Case #********)from ****************
  We apologize for any frustration experienced because of this situation. Apelles LLC is a customer contact center located in ********, **. ********* placed the account with us on August 29, 2024, for additional collections efforts on the outstanding balance.
  
  Our system of record indicates we received a verbal dispute on October 8, 2024, and requested account documentation from *********. The documents they provided were mailed on October 10, 2024, to the address included with this complaint. These included the final transactions on the account before the balance was charged off as a loss on August 12, 2024.
  
  Based on the request for us to stop contact, we have closed the account in our system of record and returned it to *********, along with a copy of this complaint. For additional information regarding the balance due, please contact ********* directly at ************.
  
  We again apologize for any confusion experienced because of this situation. If there are any further questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

• Initial Complaint

  10/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  *****************

  I am responding to your communication about collecting a debt. You contacted me by mail on October 10, 2024 and identified the debt as $485.30 dollars and the original creditor: **** ******* ****** *****. I do not have any responsibility for the debt you’re trying to collect. I have never entered into any agreement written or oral with Apelles, I do not give you permission to place this unverified debt or any of my private info on my credit report.

  If you have good reason to believe that I am responsible for this debt, mail me the documents showing my responsibility, including but not limited to: • A signed contract with my signature between me and Apelles proving this debt belongs to me • A last statement or bill sent to me by the original creditor proving how much I owe • Proof of the last action taken on the account by original creditor • Proof that you own or have been assigned the debt by the original creditor • And proof that you are licensed to pursue this debt Stop all other communication with me and with this address, and record that I dispute having any obligation for this debt. If you stop your collection of this debt, and forward or return it to another company, please indicate to them that it is disputed. If you report it to a credit bureau (or have already done so), also report that the debt is disputed.

  Corrective Course of Action wanted - I do not give Apelles or any other debt collector permission to place this unverified debt on my credit report, which includes TransUnion, Equifax & Experian or I will take legal action.

  Thank you for your cooperation.

  Sincerely, ****** *****

  

  Business response

  10/14/2024

  We are in receipt of the Better Business Complaint (Case #********) received from ****** *****.

  
  We apologize for any frustration experienced because of this situation. Apelles LLC is a customer contact center located in Columbus, OH. **** ******* ****** ***** placed the checking account balance with us on October 2, 2024, for additional collections efforts.
  
  Upon receiving the complaint, we immediately forwarded it to **** ******* ****** ***** for review. They have asked us to close the account in our system of record and return it to them. Please be assured there will be no further contact from Apelles regarding this matter. Additionally, Apelles has not reported any information regarding this account to any credit reporting agency.
  
  We again apologize for any inconvenience experienced because of this situation. Any questions regarding the balance should be directed to **** ******* ****** *****. If there are any further questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

• Initial Complaint

  09/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Company has called me no less than 30 times! When I answer it's an automated system that leads you to an empty phone tree. When you try to call them back, the call doesn't go through. I've tried to hunt down this company all over the internet. Very rude. Very unprofessional. Sounds like a scam company to me.

  

  Business response

  09/18/2024

  We are in receipt of the Better Business Complaint (Case #********) received from ******* *********.

  
  We apologize for any inconvenience experienced because of this situation. *** ******** ******** placed the account, listed in the name of ********* ********, with Apelles on July 12, 2024, for additional collections efforts. *** included the contact number provided in this complaint (XXX-XXX-****) with the file. Our system of record indicates we spoke with ******* ********* on August 1, 2024. We were asked to stop calling her on the **** number; we did not place any calls after that date to that number. The notes also indicate she stated the business was previously sold in 2020.
  
  Upon receipt of this complaint, we forwarded it to *** for review. They stated that they do not have a record of speaking to anyone about the account after the initial installation. They have provided the attached contract for the account. A three-year agreement was signed on April 8, 2021, with ******* ********* listed as the responsible party for the business.
  
  We again apologize for any inconvenience experienced because of this situation. Any questions regarding the contract should be directed to ***. If there are further questions for Apelles, please do not hesitate to contact us. We look forward to working to resolve this situation.
  
  Sincerely,
  
  ***** ******* **** ********* ** **********

  Customer response

  09/18/2024

  I have NOT been contacted in over 3 years about this issue. We have it in writing that states equipment did not have to be returned. I have been waiting for this company to call me back (spoke to them well over a week ago while they "looked into it). They said they would email me with all information they had (account numbers, etc). THIS, right here on the BBB, is the FIRST time any account details or contracts have been shared. CALL ME!!! I know you have my number. 
  
  Regards,
  
  *******  *********

  

  Business response

  09/19/2024

  Apelles has closed the account in our system of record and returned it to ***, along with the rejection response.  The initial complaint we received by phone was regarding ownership of the account.  Any concerns regarding charges and equipment should be directed to *** for review.  Additionally, Apelles has not reported any information regarding this account to any credit reporting agency..

  Customer response

  09/19/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* *********

• Initial Complaint

  08/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company has sent notification for a past due bill for my son, *********************, who is chronically ill and dropped out of college and this is where the debt came from. I made arrangements to pay payments to Apelles on behalf of my son and asked them to send the bill to *****'s address (which is mine as well) each month so we could stay on top of it and know how and where to make payment. They have sent nothing, leaving me wondering if he's late or having negative marks on his credit, when we made arrangements to send a bill. I am frustrated as Apelles agreed to a payment plan, but are so casual in their communications that I don't know whether we pay, how much, and by when. It seems they don't care much so why should I? Not a real great experience with Apelles considering I have been willing to pay, I just need a bill to see and some decent communication. I shouldn't have to request bills from a collection agency. You'd think they'd be eager to get paid? If they can't send a proper bill to a customer so they know what is owed and by when, they should write the balance off and save me the worry.

  

  Business response

  08/30/2024

  We are in receipt of the Better Business Complaint (Case #********)from *******************.

  
  We apologize for any inconvenience experienced because of this situation. Apelles, LLC is a customer contact center located in ********, **. ********* placed the account with us on April 18, 2024, for additional collections efforts.
  
  We appreciate your assistance in helping resolve the outstanding balance. Our system of record indicates we spoke with you in July 2024 and were able to offer a settlement for a reduced amount to close out the debt. A letter confirming this amount was mailed on July *******, which included four monthly payments of $192.00 each. We have received one payment to date, $192.00 on July 23, 2024.
  
  Apelles does not mail out monthly invoices. However, the current balance information is available on our payment portal. If you need additional time to respond to the settlement offer or would like to discuss other options to resolve the balance, please do not hesitate to contact us.
  
  We again apologize for any frustration experienced because of this situation. If there are any further questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  *************************
  Vice President of Compliance

• Initial Complaint

  06/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Multiple calls with voicemail messages from this company. Latest return call was made 6/26/24. Supposed to call back (a specific person) at ###-###-####. When I call he is never available and they want to know my name. I give my phone # only and they tell me they are looking for someone with my son's first name. I've told them this is not him, and ask why they are calling. They will not say and tell me they will take me off their list. But, they continue to call and are very rude - will not tell me where they got my # or why they are calling. This is harrassment! They need to Cease & Desist!

  

  Business response

  06/28/2024

  We are in receipt of the Better Business Complaint (Case #********) received from ***** *******
  We apologize for any inconvenience experienced because of this situation. Apelles, LLC is a customer contact center located in Columbus, OH.
  
  Our system of record indicates we identified the phone number in question, XXX-XXX-****, related to *********** ******. For all our customer interactions, we are required to validate unique pieces of customer information to ensure we are speaking to the appropriate individual. This helps us to avoid disclosing information to the wrong person. Because of this, we could not provide you with additional information during our conversations.
  
  After speaking with you earlier this month, we marked the number as “do not call.”  Please be assured you will receive no further contact at that number regarding this matter.
  
  We again apologize for any frustration you have experienced because of this situation. If there are any additional questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

  Customer response

  07/05/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******

• Initial Complaint

  06/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This company calls multiple times a day and doesn't not say a word. I say hello they hang up.

  

  Business response

  06/19/2024

  We are in receipt of the Better Business Complaint (Case #********) received from *** ******
  We apologize for any inconvenience experienced because of this situation. ********* **** **** ******* placed the balance, related to the ******* ****** automobile, with Apelles on December 8, 2023, for additional collections efforts.
  
  Our system of record indicates we attempted to make phone contact regarding the balance on behalf of ********* **** **** *******. While we have left voice mail messages, we have been unable to directly speak with anyone regarding the situation. We also mailed a letter to the address supplied by ********* **** **** *******, located in ********** with the zip code of *****.
  
  Based on the desired settlement of no further contract by the business, we have closed the account in our system of record and returned it to ********* **** **** *******, along with a copy of this complaint. Please be assured there will be no further contact from Apelles regarding this matter.
  
  Any further questions regarding the account should be directed to ********* **** **** *******. If there are any additional questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

  Customer response

  06/21/2024

  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *** *****

• Initial Complaint

  06/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  i would like to file a complaint about this company through there representative ******** and *****,******** called me stating that they were representing a bank,i have no contractual agreement with apelles,my information has been stolen before and legally they had no right to get my information without my consent,i have no idea what they are talking about,i dont know they are or what the company represents they should desist from caling my phone or contacting me or i will file for harrasment ,emotional turmoil and damages,i cant perform my work activities because they calling me with inaccurate information and harrasing me,please stop contacting me

  

  Business response

  06/06/2024

  We are in receipt of the Better Business Complaint (Case #********) received from ****** *******.
  We apologize for any inconvenience experienced because of this situation. **** ******* ****** ***** placed the checking account balance with Apelles on April 3, 2024, for additional collections efforts.
  
  When we spoke on June 5, 2024, we were asked to cease contact which we immediately added to our system of record. Based on that request, we have closed the account in our system of record and returned it to **** ******* ****** ****** along with a copy of this complaint. Please be assured there will be no further contact from Apelles regarding this matter.
  
  Any further questions or fraud claims regarding the account should be directed to **** ******* ****** *****. If there are any additional questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance
  

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Have no clue as to why this company is calling multiple times a day seemingly on a schedule of every 6 to 10 days. Calls once in the morning at approximately 10:30AM EST and then again at approximately 2:00PM EST on the days they call. Sometimes they leave a voicemail with only a woman's name - no business name reference, and other times it's totally dead air voicemail. I have no personal debt in collection/s nor business debt in collection/s that I am aware of at this time or within the last 9yrs. I was part of a business [corporation/LLC] that closed down/went out of business/was liquidated in 11/2022, but as a LLC corporation, I am not personally liable for any financial concerns with it after liquidation and ceasing operations. Whatever this company is calling for or on behalf of, they are calling on my personal cell - which I have also changed the number after the business ceased operations and my personal cell was never used for business purposes either - so they need to Cease and Desist at my request or I will have to pursue other options to get them to stop unwarranted harassment.

  

  Business response

  05/01/2024

  We are in receipt of the Better Business Complaint (Case #********) received from ******* ******
  We apologize for any inconvenience experienced because of this situation. ***** ***** **** ******** *********** placed the Line of Credit account with Apelles on March 5, 2024, for additional collections efforts. The account is listed in the name of ********** ******* **** and c/o ******* ** *****.
  
  Based on the request to cease and desist, we have closed the account in our system of record and returned it to ***** ***** **** ******** ***********, along with a copy of this complaint. Please be assured there will be no further contact from Apelles regarding this matter. We have also mailed account documentation, provided by ***** ***** **** ******** ***********, to the address included with the complaint.
  
  Any further questions regarding the account should be directed to ***** ***** **** ******** ************ If there are any additional questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

• Initial Complaint

  04/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Sending me multiple letters all at once and calling my phone, not telling me what company I owe money to when I really don’t owe money to anyone and constantly harassing me by calling my phone with little to no information. I’m about to get my lawyer involved if it happens one more time.

  

  Business response

  04/11/2024

  We are in receipt of the Better Business Complaint (Case #********) received from ****** *******

  
  We apologize for any inconvenience experienced because of this situation. ********** ******** **** placed five checking accounts with Apelles on April 1, 2024, for additional collections efforts.
  
  Because the accounts were maintained individually with ********** ******** ****, we mailed five letters with specifics regarding each account. Each letter referenced ********** ******** ***** Our system of record indicates we did attempt to call the phone number we had on file but were unable to make direct contact.
  
  Based on the request for no further contact from Apelles, we have closed the account in our system of record and returned it to ********** ******** ****, along with a copy of this complaint. Please be assured there will be no further contact from Apelles regarding this matter.
  
  Any further questions regarding the accounts should be directed to ********** ******** ****. If there are any additional questions for Apelles, please do not hesitate to contact us.
  
  Sincerely,
  
  ***** *******
  Vice President of Compliance

  Customer response

  04/11/2024

  ********** has absolutely no business placing any account that I have in collections with any company due to the fact that my lawyer is now involved and has been involved for months. This is something that they know. 
  
  Regards,
  ****** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩