ComplaintsforApelles, LLC

• Initial Complaint

  06/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Apelles LLC contacted me via mail regarding an alleged debt. On April 11, 2022 - I responded to said letter with a debt validation letter. According to letter, I demanded a Response via US Mail 15 Business days from the date I sent the letter out or I would treat this debt as null and void.(Respond by May 2, 2022) However, I did not receive a response until June 7, 2022. The company did respond with a copy of a contract from 2018. I provided a list of information that I demanded and over 50% of that information was not supplied. All of the letters that were sent will be attached. As of 06/08/2022, I will be sending a copy of the original letter plus a new one that states what information they failed to provide and also includes a cease and desist letter. If this company does not stop contacting me and "rest-assure" me this will not end up on my credit profile, I will consult a Debt Collection Lawyer to further pursue this issue.

  

  Business response

  06/13/2022

  We are in receipt of the Better Business Complaint (Case #********) received from ****** *******.

  
  We apologize for any inconvenience experienced because of this situation. *** ******** ******** placed the account with Apelles in March 2022 for additional collections efforts. On May 5, 2022, we received the form letter dated April 4, 2022, with a requested response by May 2, 2022 (prior to the date we received the letter). Upon receipt of the validation request letter, we immediately forward it to ADT for review. Once we received the account documents provided by ADT, we immediately mailed them. We have no record of receiving the letter dated May 8, 2022.
  
  Based on the cease-and-desist request included in this complaint, we have closed the account in our system of record and returned it to ***, along with a copy of the complaint. Please be assured there will be no further contact from Apelles regarding this matter. Apelles has not reported any information regarding this account to any credit reporting agency.
  
  Again, we apologize for any inconvenience experienced because of this situation. If there are any further questions regarding the account, please contact *** directly.
  
  Sincerely,
  ***** *******
  Director of Compliance

  Customer response

  06/13/2022

  I accept the business's response to resolve this complaint.
  Regards,
  
  ****** *******

• Initial Complaint

  05/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This is clearly an unprofessional robocall scam. I’m on the do not call list and have 0 debt, never had a loan of any kind. There is no reason to contact me and I will be seeking compensation if it happens again.

  

  Business response

  05/25/2022

  We are in receipt of the Better Business Complaint (Case #********) received from ******* *******.

  
  We apologize for any inconvenience that has resulted from this situation. Apelles, LLC is a customer contact center located in Columbus, OH.
  
  Our system of record indicates we placed two calls to the phone number provided in the complaint (XXX-XX-*****. We spoke to no one during either call or received any indication that the number was incorrect. We received the phone number as a valid contact for an individual with a different name but the same city and state that was included in the complaint.
  
  Additionally, upon receipt of this complaint, we immediately marked the number as “invalid” in our system of record and made no further calls to it. Please be assured there will be no further contact from Apelles at that number.
  
  We again apologize for any frustration experienced because of this situation. Should you have a need for any additional information from Apelles, please do not hesitate to contact us.
  
  
  Sincerely,
  
  ***** ******* ******** ** **********

  Customer response

  05/25/2022

  I accept the business's response to resolve this complaint. Though all your responses to your many complaints are passive aggressive and invasive. 
  
  
  ******* *******

• Initial Complaint

  05/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company has been Calling me as early as 0700 calls me several times during the day. Ive called them back have asked them for name and amount of original debt collector. Per representative unable to provide me with information. Representative asking for Sensitive personal information. i advise them to send me the debt collector letter over the mail. Representative refused and stated legal matter would be contacting me

  

  Business response

  05/18/2022

  We are in receipt of the Better Business Complaint (Case #********) received from ***** ********.

  
  We apologize for any frustration experienced because of this situation. ********* **** **** ******* placed the charged off account with Apelles on May 10, 2022, for additional collections efforts.
  
  Our system of record indicates we placed two calls to the number provided with the file and the complaint (XXX-XXX-****). We left a message on May 11, 2022, at 11:12AM Pacific time, and on May 13, 2022, at 8:18AM Pacific time. We did not make multiple calls in one day or initiate any calls at 7:00AM Pacific time. Additionally, we have no record of speaking directly to anyone regarding the account. On May 11, 2022, we mailed a letter to the address included with this complaint.
  
  At this time, we have closed the account in our system of record and returned it to Mechanics Bank Auto Finance, along with a copy of this complaint. Please be assured there will be no further contact from Apelles regarding this matter. Any further questions regarding the account should be directed to ********* **** **** *******. If there are any additional questions for Apelles, please do not hesitate to contact us.
  
  
  Sincerely,
  
  ***** *******
  ******** ** **********

  
  

  Customer response

  05/27/2022

  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ***** ********

• Initial Complaint

  03/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Apelles LLC settled an account on the behalf of 5/3 bank and have not made corrections to my credit report or have not sent me a settlement letter yet

  

  Business response

  03/25/2022

  We are in receipt of the Better Business Complaint (Case #********) received from ****** ****.

  
  We apologize for any inconvenience experienced because of this situation.  ***** ***** **** ******** *********** placed the account with Apelles on February 15, 2021, for additional collections efforts. 
  
  Our system of record indicates that Apelles was able to accept a settlement amount for the balance due.  A final payment was received on February 25, 2022, that fulfilled the agreement on the account.  The account was updated as “paid-settled in full” and we reported that updated information to ***** ***** **** ******** ***********. 
  
  We spoke to Mr. **** on March 17, 2022.  During that conversation, we explained that we had not reported any information regarding the account to any credit reporting agency. Based on this, we were unable to make changes to his credit file.  If ***** ***** **** ******** *********** had previously reported such information, they would be the correct party to respond to his questions.  We have forwarded a copy of this complaint to them.
  
  We also requested a letter on that day reflecting the “paid-settled in full” status.  That letter was mailed to the address included with this complaint.  We will email a copy of that letter to the provided email address as well. 
  
  We apologize again for any frustration resulting from this situation.  If there are any additional questions for Apelles, please do not hesitate to contact us. 
  
  Sincerely,
  
  ***** *******
  Director of Compliance

• Initial Complaint

  02/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  These calls started on February 9, 2022. Constantly calling me from a robot call. Stated that I will call them but the don’t give me chance. Called me multiple times in a day. Told them my mom was in surgery but I will get the money to them. No documentation for payments or payment agreement. I asked for account number, he said I didn’t need one, but their website request for one. Tried to make a payment arrange on Mach 11th , but the representative would not work with me.The representative changed the amount that I owed from $300.00 a month to $350.00.Nasty attitudes. Wanted to take my banking info over the phone. Without proper documentation.No considered of individuals personal situations.

  

  Business response

  03/07/2022

  We are in receipt of the Better Business Bureau Complaint (case #********) regarding the ******* **** account.
  
  Please accept our apologies for any frustration you have experienced.  ******* **** placed the account with Apelles on February 8, 2022, for additional collections efforts.  We have reviewed the account and phone calls in our system of record which reflects the following:

  
  On February 10, 2022, we mailed a letter to the address placed with the file ************ ** in Cordova, TN).We did not receive any indication that it was undeliverable by the post office.
  We left voice mail messages for you on February 10th, 11th, and 14th before you called us back on February 15th and requested a call back on February 16th. We spoke to you that day and provided payment options – you stated you wanted to think about them and would calls us back the next day. We next spoke to you on February 22, 2022, when we discussed payment options again. This is the last time we spoke with you. Apelles does not use “robo calls” nor did we call you multiple times in one day at any time during this period.
  When we spoke to you on February 22, 2022, call, you referenced your mother’s surgery. Our associate asked if you wanted a call back at a different time and you stated, “right now is fine”.
  During the February 22, 2022, call, you stated you could pay $350.00 on February 25th and provided checking account information for us to process the payment on that day. You also stated you did not have pen and paper to write down the Apelles account number and would call back the following day to obtain it. We also confirmed with you that we would call you back on March 11th to discuss further payment options.
  On February 28, 2022, I mailed to your ***** ****** ** a letter (attached with this response) with our payment information, along with a copy of the letter we sent you on February 10th.  This was a result of the comments you provided to the Better Business Bureau on February 25th regarding Apelles.

  
  Based on your request to have the account returned to ******* Bank, we have closed it in our system of record and notified them of your request.  We apologize for any misunderstandings regarding the account and do not tolerate any unprofessional behaviors provided by out employees.  Please be assured there will be no further contact from Apelles regarding this matter. 

• Initial Complaint

  02/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is harassing me and threatened actions that are illegal. They threatened to take my personal property, to garnish my wages, and to have me arrested (even going as far as to say that the sheriff had already been contacted). The first person I spoke to was very polite and kind. I set up a payment arrangement with them and all was good until the next day. They have since called me multiple times a day threatening me. They have contacted family members and told them personal information. I continuously block their phone number but they keep using different numbers.

  

  Business response

  02/23/2022

  We are in receipt of the Better Business Complaint (Case #********) received from ****** *******.

  We apologize for any frustration experienced because of this situation. **** **** placed the charged off account with Apelles on January 3, 2022, for additional collections efforts. 
  
  Our system of record indicates the only time we spoke with Ms. ******* was on February 2, 2022.  During that call, she agreed to monthly payment arrangements, placing a debit card number on file to process each payment. 
  
  After that February 2, 2022, call, there have been no further calls placed to the single phone number on file (which is also the number included with the BBB complaint).  Apelles has not placed any calls, at any time, that included threats to take personal property, garnishment, or arrest.  Apelles has not contacted any family members regarding this account.  Additionally, Apelles has not reported any information regarding this account to any credit reporting agency. 
  
  A review of our records does not show that Apelles has committed any illegal actions as outlined in the complaint. While the Desired Settlement in the complaint references a credit report correction, Apelles has not conducted any credit reporting for this account, and therefore, is unable to remove any information.  If there is a desired change to the payments on file ($30 on the 18th of each month), please contact us directly. 
  
  
  Sincerely,
  
  ***** *******
  ******** ** **********

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩