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            • Payliance

              2 Easton Oval Ste 310 Columbus, OH 43219-6193

              BBB Accredited Business

            Business ProfilePayliance

            Collections Agencies
            BBB accredited business

            Contact Information

            2 Easton Oval Ste 310

            Columbus, OH 43219-6193

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            Visit Website
            Email this Business
            (614) 944-5788

            Business hours

            By Appt. Only
            Business Hours
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only

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            Customer Reviews

            1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            32 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 7/17/2012

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            ACH Processing
            eCheck Processing
            RCC Processing
            Credit Card Processing
            Payment Recovery
            Payment Verification
            Payment Gateway
            Recurring Payments
            Mobile Payments

            Products & Services

            ACH Processing
            eCheck Processing
            RCC Processing
            Credit Card Processing
            Payment Recovery
            Payment Verification
            Payment Gateway
            Recurring Payments
            Mobile Payments

            Business Details

            Location of This Business
            2 Easton Oval Ste 310, Columbus, OH 43219-6193
            Email this Business
            BBB File Opened:
            1/22/2009
            Years in Business:
            15
            Business Started:
            1/1/2009
            Business Incorporated:
            5/22/2008
            Accredited Since:
            7/17/2012
            Type of Entity:
            Corporation
            Number of Employees:
            31
            Alternate Business Name
            • Collection Acquisitions Company, Inc.
            Hours of Operation

            Primary

            M:
            By Appt. Only
            T:
            By Appt. Only
            W:
            By Appt. Only
            Th:
            By Appt. Only
            F:
            By Appt. Only
            Sa:
            By Appt. Only
            Su:
            By Appt. Only
            Business Management
            • Mr. John Cullen, CEO
            • Mrs. Emily Lantz, Director of Client Success
            • Mr. Steve Valachovic, Executive Vice President
            • Ms. Kailey Daniels, Vice President of Underwriting and Compliance
            Contact Information

            Principal

            • Mr. John Cullen, CEO

            Customer Contact

            • Ms. Kailey Daniels, Vice President of Underwriting and Compliance
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Understand consumer rights when it comes to debt collection

            Customer Complaints

            32 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/27/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I have recently co-signed for my grand daughter to get into an apartment and was contacted by the rental agency that there is an active/open collection account under my name, originally by ******** for $240 with a origination date of 10/23/2023. I experienced indentity theft previously in 2016 and had case# ********** assigned by the ****** ****** ***** and placed an extended fraud alert on my maiden name of **** ******* I have been married since 2007, my legal last name is *********. There should be NO ACTIVITY under my maiden last name of ******. I have never received any billing statement or notice from ********, nor have I ever written a check to them before.
            Read More
            Read 31 More Complaints

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Teresa L

            04/09/2024

            I received a letter from Payliance saying that I owed a debt for lack of payment for my **** **** ****** **** They told me to send $97 for the cost of the box plus $30 for overdue fees. I was given a due date of April 12, 2024. I took the Payliance letter with my receipt for payment by check for $97 to my local post office. They had never seen a debt collection for **** like the Payliance letter, & recommended that I call the line for fraud at ****. The response from **** was that they do not use debt collection agencies. I contacted my bank and they had no record of the check number for my PO Box payment being processed for payment. They had not received the check. Yet Payliance showed the correct check number, date, & amount listed in their letter. How did they get it? I see that Payliance has an A+ rating from the BBB online. Hopefully, this is a scam claim. Surely the company would not rate superior trustworthiness by the BBB. The contact number on the Payliance letter is listed as a number frequently showing up as scam calls.
            Read 9 More Customer Reviews

            Local BBB

            BBB of Central Ohio

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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