Business ProfileforColumbus State Community College

On August 22, 2023 paid $115 payment plan setup charge/deferment fee to Columbus State Community College to extend the due date for Autumn 2023 semester tuition fees to October 21, 2023.

Although the deferment fee was paid correctly and on time, several email correspondences were received accusing nonpayment of the fee and delinquency on payment of tuition in full.

On September 8, 2023, confirmed with a representative via email that the payment plan fee was paid correctly and on time. The representative reiterated that the remainder of tuition fees were due on October 21, 2023. This information matched the due date as published in the deferment agreement, on the school's calendar, and in following school announcements.

On 10/19/2023 was charged $115.30 with the description "card payment void 8/22/23." Not only was there not any "void payment" that occurred, there was no card on file approved to be charged an additional $115. Furthermore, since fees were not due until 10/21/2023 there was no reason for a payment to be attempted. This fee is not applicable in any way and shall be removed from the account including any late fees associated.

In addition, there is a discrepancy in what is being charged for half-semester classes that were moved from the first half to the second half within the allotted time. The school's Cashier's Office is intentionally not responding to requests to speak with a manager for a printout of the account activity to confirm the dates of class adjustments.

It is believed that the $848 paid for the accusation of classes dropped outside of the refund period shall be refunded as classes were moved from one half-semester to the second half-semester within the class adjustment time allotted.