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          Find a Location

          Factual Data, Inc. has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileFactual Data, Inc.

            Credit Reporting Agencies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            250 E Broad St Ste 2100

            Columbus, OH 43215-3754

            Get Directions
            Visit Website
            Email this Business
            (877) 284-8322

            Customer Reviews

            1/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            65 complaints closed in last 3 years

            20 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 76

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

             Financial services, including consumer credit and verification services

            Products & Services

            Factual Data is a provider of consumer credit and verification services for the mortgage lending community. 

            Business Details

            This is a multi-location business.

            Find a Location

            Factual Data, Inc. has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              250 E Broad St Ste 2100, Columbus, OH 43215-3754
              Email this Business
              BBB File Opened:
              9/1/1950
              Years in Business:
              76
              Business Started:
              9/1/1948
              Business Incorporated:
              1/28/2003
              Type of Entity:
              Corporation
              Alternate Business Name
              • Factual Data
              • CBC Companies,
              • Innovis
              • Innovis Consumer Assistance
              Business Management
              • Mr. Mike Catello, Operations Manager
              • Mr. Bruce Nixon, President
              • Mr. Carl Baldwin, Consumer Assistance Manager
              • Ms. Amanda Jezak-Crider, Director of Consumer Relations
              • Ms. Anna Lou, Sr VP Consumer Assistance
              • Ms. Chely Johnson, Consumer Assistance Supervisor
              Contact Information

              Principal

              • Mr. Mike Catello, Operations Manager
              • Mr. Bruce Nixon, President

              Customer Contact

              • Mr. Bruce Nixon, President
              • Mr. Carl Baldwin, Consumer Assistance Manager
              • Ms. Ashley Robinson, Customer Service Manager
              • Ms. Kimberly Quach-Dao, Customer Service Representative
              • Ms. Chely Johnson, Consumer Assistance Supervisor
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              68 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/22/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I'm writing about a fraudulent/unauthorized hard inquiry made by FACTUAL DATA that appeared on my credit report on 10/09/2023. I did not initiate or authorize this inquiry. It appears that I am not the only one with this same issue and complaint from looking at BBB.
              Read More
              Read 67 More Complaints

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Leah A

              11/08/2024

              I had the worst experience dealing with this company. My lender asked me to reach out to them regarding an old credit card and some questions they had. Not only did I wait on hold forever the representative I had was rude, difficult to work with and not helpful. I understand lenders have to do their due diligence but their are much better ways to go about it than putting customers through an experience like this.

              Factual Data, Inc. Response

              11/12/2024

              Factual Data provides credit information from Consumer ****************** (CRAs) to its clients, which are primarily banks, mortgage companies and other lending institutions that have a permissible purposed under the Fair Credit Reporting Act to obtain credit information for lending purposes. Customer and ********************** feedback is addressed and evaluated on a regular cadence.
              Read 11 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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