Business ProfileforTelhio Credit Union Inc.
At-a-glance
Customer Complaints
16 complaints closed in last 3 years
5 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 1298, Columbus, OH 43216-1298
- BBB File Opened:
- 6/15/1988
- Years in Business:
- 89
- Business Started:
- 12/28/1934
- Business Incorporated:
- 1/4/1935
- Accredited Since:
- 8/17/1988
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Telhio Credit Union
- Business Management
- Ms. Jaszmine Davis, Executive Assistant
- Ms. Jessica Bing, Chief Communications Officer
- Ms. Leslie Bumgarner, CEO/President
- Mr. Chris Wampler, CFO
- Ms. Kristen M Scott, AAP, Chief Risk Officer
- Mr. Steve Zimmer, Vice President
- Ms. Marcia Langstraat, Vice President
- Contact Information
Principal
- Ms. Leslie Bumgarner, CEO/President
- Mr. Chris Wampler, CFO
Customer Contact
- Ms. Jaszmine Davis, Executive Assistant
- Ms. Leslie Bumgarner, CEO/President
- Mr. Chris Wampler, CFO
- Additional Contact Information
Fax Numbers
- (614) 629-0126Primary Fax
Phone Numbers
- (800) 221-3233Other Phone
Email Addresses
- Primary
- (614) 629-0126
Customer Complaints
16 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Received a notice via mail late 2023 TELOHIO (formerly Columbus Metro) of a *** being withdrawn from my IRA *** The *** check was never received.
This Spring (2024) I received blank forms for *** withdrawal which caused me to inquire in person at the ***************** branch August 2024. The Assistant Manager (female) took my information via the teller as she was at lunch and would be calling me that afternoon. The call was never received. I called the TELOHIO *************) customer service number providing once again my contact information, no call received.
Following a trip out of state last week, I asked my husband to call as a follow up, he waited 35 mins on hold to finally be transferred to a contract overflow call center. My husband spoke with supervisor (****) of the call center who explained they have limited access to accounts and would forward our request for telephone call back.
Getting online, there is NO corporate contact numbers for TELOHIO. Not sure if our deposits are protected or in jeopardy.
Please inquire for me and apparently other depositors.
Customer Reviews
12 Customer Reviews
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Most Recent Customer Review
Stacy G
1 star05/20/2024
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