ComplaintsforOhioHealth Group, LTD.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My son broke his ankle at a sporting event and I took him to the nearest Ohio Health ER. Date of service was 3/18/24.

  I received a bill Guarantor ID: ********* for services on 4/5/24 for the amount of $1,962.56.

  I called on 4/15/24 to start the financial aid process with a representative. Once that was completed they informed me that I would most likely qualify for a 65% discount and asked if I wanted to pay the new amount over the phone because they could offer me an additional 10% if I did it then. Thinking I wouldn't qualify for more I paid it with my credit card Receipt # ******* for the amount of $618.21, while my financial aid request was being processed.

  On 5/6/24 I received an approval letter stating I was approved for an 80% discount. I called the financial assistance program to start the process of my reimbursement for the overpayment of $225.70 I made when I was led to believe I would only qualify for a 65% discount with a one time only additional 10% off if I paid that day. I was told by the representative that I could not get a reimbursement.

  Being a single mother and putting that kind of money on my credit card because I thought I was doing the right thing for my family and for your service to find out I was tricked into paying more money is disheartening.

  I am looking to receive a reimbursement of $225.70.

  It is money I didn't have in the first place (why I put it on a credit card) or I wouldn't have called for assistance.

  Business response

  05/16/2024

  **********************
  
  We are in receipt of your correspondence on May 15, 2024, regarding a consumer complaint filed with your office for the above referenced matter. The complaint relates to a medical billing issue involving services rendered at OhioHealth.
  
  Our staff has investigated this matter internally and the requested refund has been processed. The requested refund was still in the process of being reviewed and approved after the consumer’s call to Customer Service last week. We have expedited the process and the refund of $225.70, along with another refund of $25.57 (which reflects the 10% discount the consumer was offered for paying the same day), has been applied to the Visa card used for the original payment.  Please note, this credit may take several days to appear in the Visa account.  
  
  We want to thank you for bringing this issue to our attention. If you have further questions, you can reach me at ###-###-####.
  
  Sincerely,
  
  
  **** ***** ****
  Assistant General Counsel
  Office of the General Counsel
  OhioHealth Corporation

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