Business ProfileforSears Heating & Cooling Company

On and off all fall, we would notice that the heat was not on so we tried to adjust the google nest and then the furnace would come on. We thought it was the google nest thermostat and we were going to replace it with a regular thermostat. The problem was getting worse with the cold weather. We called Sears Heating & Cooling on January 9, 2024, because they were the company that installed the new furnace. The technician called and said that water was sitting in the pipe, he could tell by the gurgling sound, and he thinks it is because the pipes are not sloped properly and we will need to open the ceiling so they can see the pipes, at our expense. After talking with the technician, he agreed to cut the inside pipe 2" to add slope to the pipe to see if that would solve the issue. I told him we should not be paying for the call because the furnace is under warranty. The tech did check with his manager and she said they only just hooked the new furnace to the old pipes. I paid the bill because she needed heat! We purchased space heaters so we would not freeze or the pipes in the house. Cutting the pipe did not help so we had SHC come back out on January 15, 2024 and we still had the same problem with water in the pipe which turned off the furnace. The technician stated again that we would have to have someone come in and remove the ceiling so they have access to the pipes and we would have to pay for the removal and the cost of replacing the pipes/or repair. I told him that SHC should have made sure that the piping was adequate for the new furnace and it is not up to the homeowner to make sure the furnace was installed correctly. The home owner hired SHC to install a new furnace that worked properly. We had purchased the house under the conditions that the furnace, air conditioning, hot water tank, garage door and roof be replace new so that we would not have any issues with the systems since they were old. They need to come back and fix the problem at their expense.