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Find a Location

M / I Homes has 47 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforM / I Homes

    Home Builders
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Alert:

    While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated on June 2, 2023 that it will not accept or respond to complaints forwarded by BBB. Please see response from business:

    "M/I Homes is not a member of the BBB and cannot negotiate complaints via this forum.  Please refer to your Homebuilders Limited Warranty document for guidance on dispute resolution regarding your home warranty."

    Additional business information

    Additional Info:

    The scope of this Business Review issued by the BBB serving Central Ohio involves M/I Homes, Inc. corporate headquarters in Columbus, Ohio, and all of the company's building division offices nationwide.

    BBB serving Cenetral Ohio issues a separate Business Review on the mortgage subsidiary M/I Financial, LLC, which is available at this link:

    http://www.bbb.org/centralohio/business-reviews/mortgage-brokers/m-i-financial-llc-in-columbus-oh-42000719
    See all additional business information

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 68 Customer Reviews

    Customer Complaints

    131 complaints closed in last 3 years

    22 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    A residential home builder

    Products & Services

    Home Builder

    Business Details

    This is a multi-location business.

    Find a Location

    M / I Homes has 47 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      4131 Worth Ave Ste 500, Columbus, OH 43219-6286
      BBB File Opened:
      9/2/1976
      Years in Business:
      48
      Business Started:
      7/1/1976
      Business Incorporated:
      11/22/1991
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • M/I Homes, Inc.
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Ms. Lori A Robinson-Terry, Risk Manager
      • Mr. Tom Jacobs, Regional President
      • Mr. Fred Sikorski, Regional President
      Contact Information

      Customer Contact

      • Ms. Lori A Robinson-Terry, Risk Manager
      • Mr. Tom Jacobs, Regional President
      • Mr. Fred Sikorski, Regional President
      Additional Contact Information

      Fax Numbers

      • (614) 418-8484
        Other Fax
      • (614) 418-8622
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Find the right home builder for you

      Customer Complaints

      131 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      68 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Candace P

      1 star

      10/09/2024

      Gas lighters, con artists and liars, oh MI. Buyer beware. If I can save just one person from making the same mistake I made, then my job is done.I was one of those it would never happen to me type of people and as sure as water's wet, they screwed me over. MI preys on the middle class. If I'm being honest, if affordability wasn't an issue nine times out of ten you wouldn't choose an MI Home. They are built in the middle of nowhere, as close as they can get them together without actually touching and with cheap labor and materials and then they nickel and dime you in the process.Everything is great until the ink is dry. After that you become just another idiot.They have no morals or ethics. If you have ever dealt with them they try to make you feel as though you are the one in the wrong. But no, I promise it's not you, this is what they do and they are great at it. They must take seminars on: insincere apologizing 101, the art of the bait and switch 102 and how to talk in circles 103. Their interview questions must be a long the lines of, how do you sleep at night after s******* hard-working people over? If you show an ounce of compassion I'm sure they tell you this job may not be for you.They changed their site plans after of course I had already signed my contract and put a house beside me where there was no house before. That's fine, I like having good neighbors. Oh but no, they decided to make my neighbor my twin. Yes, they built a twin house right next to me. They made it dark, with stone accents and all. I have to pass by my house to get to my house. Let that sink in.I can literally look out my side window and see the house is directly across from me. They even tried to change the definition of the word across! I had to pull out a ********* dictionary and send the definition to them because they are so slick they have you questioning things you already know.

      Local BBB

      BBB of Central Ohio

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