Customer ReviewsforBranch Insurance

Collected my money for 3 years than left me hanging! Non-renewal of policy, with no fault on my part!

****, we apologize for any inconvenience caused by our recent decision to non-renew your policy. We understand the importance of reliable coverage and apologize for any frustration this may have caused. Thank you for being a member of the Branch community.

***** is the agent that I spoke with regarding the insurance questions I had. He has a wonderful warm personality that ensures youre going to be able to ask the questions you need to get the answers. You need to feel comfortable getting a plan, and ***** will help. Good experience Good coverage Thank you Branch Insurance

Thank you so much for your kind words! We're thrilled to hear about your positive experience with *****. At Branch Insurance, we pride ourselves on providing exceptional service to help our customers find the right coverage. We're glad ***** could assist you in feeling comfortable and confident with your insurance plan. If you have any more questions or need further assistance, we're here for you! Welcome to the Branch community!

Fast and easy! Zero difficulty! The representative ***** is a ROCKSTAR! Gave me all the information needed and walked me through the whole process.

Randy, thank you so much for taking the time to recognize the awesome service provided by Louis! Welcome to the Branch community and do not hesitate to reach out if you need anything!

If there was a zero star option that would be my true rating. I was involved in a hit and run that I was not at fault with. Not only did branch take my money but from the very beginning it was apparent that there concern was more about their bottom line. We had to pay our full deductible but they didn’t bother to make sure that the at fault insurance paid for all of our cost and think that 1/3 of our out of pocket deductible was fair enough. Definitely DO NOT RECOMMEND if you want someone to steal from you this is the insurance company to go with.

******, we are sorry to hear about your recent claims experience. We take the stewardship of our members' funds and your trust in us very seriously. Our records indicate that this matter has been resolved with our claims team. Should you have any additional questions or concerns, please reach out to your adjuster. Thank you for your feedback, and we hope you have a great day.

They have had my car at a fly by night repair shop...115 days as of today. Keep finding "issues" pushing 5-10 days each time. They have been able to support any reduction of the deductible and weren't open to providing a rental to support the months being without one. The "rep" I have doesn't even have the phone number to her own supervisor. Absolutely terrible company, avoid at all cost.

We have received your reviews and want to assure you that we are committed to supporting you during this time. According to our records, members of our team have been in touch with you throughout May, providing their contact information. We hope these communications have clarified the delay in your vehicle repairs due to the national parts shortage. If you have any additional concerns about this claim, please contact your adjuster or the supervisor whose contact information was sent to you earlier in the month via email.

Filed an auto claim with Branch due to tire shred ripping off part of the front bumper of my truck. Was initially quoted an 1100 fix by them. I had two estimates from different body shops between 2,700-3,300 for the repairs. Branch refused to acknowledge them and sent me a $600 check. I called and spoke with ********* ******, he assured me I wouldn't be out anymore than my deductible. I then asked about after market parts and if that is a potential route we could go with repairs, after all it was cheaper than both those options. He said that is something we could do. So I moved forward with that process. Branch did not cover any of the expenses and now I've had to foot the entire bill for repairs. Not to mention my plan jumping up $900 for an incident that I wasn't at fault for. Would be more than happy to discuss, and hopefully make things right.

Sam, we're very sorry to hear about your recent claim experience. We understand that the circumstances surrounding a claim are stressful, and at Branch, we are committed to supporting our members throughout this process. We forwarded your concerns to a Claims Manager, who looked into your claim and attempted to contact you by phone. Please ensure you return their call to address your concerns further.

I wish I could give 0 stars. Terrible business!!! Do not use this company for your insurance needs!! They lure you in with great low rates then nearly triple that within a couple of years, even if you have NO claims! We cancelled and went with a better lower rate company and now I am having trouble getting my refund checks from them!! Unacceptable! I am telling anyone and everyone I know to stay away from Branch Insurance!

Susan, we sincerely apologize for the system error that prevented your refunds from being processed. Both refunds have been issued at this time, and we expect you to receive them within the next week. At Branch, we aim to provide affordable rates for our members, but it's important to note that the insurance industry is influenced by various factors, including inflation, which has a significant impact on the cost of covering claims. In order to maintain the financial stability of our community and ensure we can fulfill our commitment to our members, periodic rate adjustments are sometimes necessary. We want to assure you that these adjustments are not made lightly, and they reflect our dedication to ensuring we have the resources to support our members when they need us most. Despite attempts to contact you by phone, we were unsuccessful. We're here to assist you further, should you wish to discuss your concerns. We are sorry to see you leave, but we thank you for being a member of the Branch community.

Do. Not. Buy! As many others have mentioned, we bundled home and auto as they had reasonable rates and seemed to be easy to use. But in 1 year, our home insurance nearly doubled (no claims or anything), and our auto insurance for two owned vehicles, no accidents, no tickets, has gone up over $300/month in the 1.5 years we've had them. We were just notified that our renewal will be $100 more come March. On top of paying an insane amount of money, we have tried to use roadside assistance twice for incidents involving a bad battery, 6+ months apart. The first time, the tow took over 4 hours to arrive. The second time, the tow never arrived. Every time we called to inquire about ETA, we were told 45 minutes. Thankfully it was only my husband and not us with our kids, but at around 3 a.m., he gave up waiting, canceled the roadside request, and paid for a tow out of pocket. When he called the next day to let them know so he could be reimbursed, he was told there wasn't a guarantee and was only 'a chance' he'd get reimbursed since the tow was not authorized by Branch. So not only will you end up paying nonsensical amounts of money, but you won't even get the bare minimum of what you pay for. I feel like a fool for signing up with this company to begin with and will definitely NOT be renewing in March.

Hi Lauren, We're so sorry to hear about the experience you had and appreciate the feedback you've been willing to share. In looking into your account, we see that you requested roadside assistance twice. Our records show that you received assistance within 41 minutes, which would align with the expectations that you were given. We see that our roadside partner failed to arrive on the 2nd instance. We are terribly sorry for that and would like to reimburse you for the towing expense. A Branch Claims representative will reach out and get that sorted for you.

I highly DO NOT recommend Branch Insurance. STAY AWAY! Just like other's have said they attract you with good rates for the 1st year, then at renewal rates drastically increase for no cause. Their customer service is awful, every time I call I'm directed back to the insurance broker I initially worked with. I cancelled my policies with Branch Insurance 4 months ago and I have yet to receive my refund for my unused premiums. I've been told they magically never received my cancellation request and they are requiring me to send declaration pages from my new insurance policies. Save your reply back to this review Branch, I have read what you're going to say from the previous 78 reviews. Same candid reply. I will never return to Branch Insurance as a customer and I will never recommend them to anyone. There are better companies out there and Branch Insurance is not one of them.

Dear Jacob, Thank you for sharing your feedback regarding your recent insurance renewal. We understand the importance of clarity in such matters. We would like to address your concerns regarding the transfer back to your Independent agent rather than having Branch directly service your policy. When you purchase through an Independent Agency, your agent assumes responsibility for servicing your policy. This approach ensures a personalized and comprehensive understanding of your insurance needs and coverages, ultimately resulting in the best possible member experience. We empathize with your frustration regarding unexpected premium increases. At Branch, we are committed to providing our members with affordable rates. However, it's essential to recognize that the insurance industry is subject to various influences, including inflation, which significantly impacts the cost of covering claims. To uphold the financial stability of our community and fulfill our commitment to our members, periodic rate adjustments are sometimes necessary. Please be assured that these adjustments are not made lightly. They reflect our dedication to ensuring we have the resources to support our members when they need us most. We are sorry to see you leave, but we thank you for being a member of the Branch community.