Business ProfileforBranch Insurance
At-a-glance
Customer Complaints
52 complaints closed in last 3 years
11 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Home, Auto, Renters & Umbrella insurance. Offers insurance bundling.
Products & Services
Business Details
- Location of This Business
- 20 E Broad St Ste 1200, Columbus, OH 43215-3403
- BBB File Opened:
- 8/5/2019
- Years in Business:
- 6
- Business Started:
- 7/16/2018
- Business Started Locally:
- 3/1/2019
- Business Incorporated:
- 12/28/2017
- Accredited Since:
- 8/27/2019
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Ohio Department of Insurance, Agency License 1199081, issued 7/16/2018, expires 9/30/2026
- Type of Entity:
- Corporation
- Alternate Business Name
- Branch
- Branch Financial, Inc.
- Branch Insurance, LLC
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:30 PM
- T:
- 9:00 AM - 5:30 PM
- W:
- 9:00 AM - 5:30 PM
- Th:
- 9:00 AM - 5:30 PM
- F:
- 9:00 AM - 5:30 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Stephen Lekas, CEO/Co-Founder
- Mr. Charlie Wendland, Head of Claims
- Mrs. Elizabeth Boyden, Content and Community Specialist
- Mr. Dan Spiegel, VP Head of Marketing
- Mrs. Melanie Irvin, VP, Head of Legal & Government Affairs
- Ms. Kristi Wilson, Director of Member Support
- Arleen McDonald, Compliance Manager
- Contact Information
Principal
- Mr. Stephen Lekas, CEO/Co-Founder
- Mrs. Elizabeth Boyden, Content and Community Specialist
Customer Contact
- Arleen McDonald, Compliance Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
52 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
85 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Glen L
1 star09/27/2024
Branch Insurance Response
09/30/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.