ComplaintsforMidwest Mattress & Furniture Outlet
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Complaint Details
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Initial Complaint
01/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I found them on Facebook marketplace, and visited their store. I paid, then signed. I did not understand it was a contract, I thought it was a receipt. Two days later, I asked for a refund as the three piece sectional was too big for my apartment. I did not remove the furniture from their location. I was told there are no refunds. I said I did not know that when I purchased it. He said he would offer me store credit for something else. I told him he had nothing else that I needed, and again asked for a refund. He declined. I told him he had not explained that I was signing a contract with him. I offered to let them keep $50 because I bought it even though I was never told there were no refunds. He didn't want that. Again, I thought I was signing my receipt. And the refund policy was never explained to me, nor was it posted at the register.
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Contact Information
3823 S High St
Columbus, OH 43207
Business hours
Today,9:00 AM - 5:00 PM
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 5:00 PM |
| SaSaturday | 9:00 AM - 5:00 PM |
| SuSunday | 9:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.