Business ProfileforMidwest Mattress & Furniture Outlet
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3823 S High St, Columbus, OH 43207
- BBB File Opened:
- 1/9/2024
- Years in Business:
- 8
- Business Started:
- 2/2/2016
- Hours of Operation
Primary
- M:
- 9:00 AM - 5:00 PM
- T:
- 9:00 AM - 5:00 PM
- W:
- 9:00 AM - 5:00 PM
- Th:
- 9:00 AM - 5:00 PM
- F:
- 9:00 AM - 5:00 PM
- Sa:
- 9:00 AM - 5:00 PM
- Su:
- 9:00 AM - 5:00 PM
- Business Management
- Mr. Theron Wilson, Owner
- Contact Information
Principal
- Mr. Theron Wilson, Owner
Customer Contact
- Mr. Theron Wilson, Owner
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I found them on Facebook marketplace, and visited their store. I paid, then signed. I did not understand it was a contract, I thought it was a receipt. Two days later, I asked for a refund as the three piece sectional was too big for my apartment. I did not remove the furniture from their location. I was told there are no refunds. I said I did not know that when I purchased it. He said he would offer me store credit for something else. I told him he had nothing else that I needed, and again asked for a refund. He declined. I told him he had not explained that I was signing a contract with him. I offered to let them keep $50 because I bought it even though I was never told there were no refunds. He didn't want that. Again, I thought I was signing my receipt. And the refund policy was never explained to me, nor was it posted at the register.
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