Business ProfileforGeo Byers Sons Holding, Inc.
At-a-glance
Customer Complaints
21 complaints closed in last 3 years
12 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 2435 Billingsley Road, Columbus, OH 43235
- BBB File Opened:
- 10/24/2002
- Years in Business:
- 127
- Business Started:
- 1/1/1897
- Business Incorporated:
- 8/2/1929
- Accredited Since:
- 1/1/1941
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Byers Imports, LLC
- Byers Toyota Delaware
- Byers Porsche
- Business Management
- Mr. Mark Laub, General Manager
- Mr. Kevin King, General Manager
- Mr. David K Johnson, General Manager
- Mr. Todd Garverick, General Manager
- Mr. George Byers, Jr., Chairman
- Mr. Scott A. Basinger CPA, CFO
- Mr. George B Kauffman, Vice President
- Mr. Jeremy Francis, General Manager
- Mr. Chuck Greene, General Manager
- Mr. Mark Haig, Service Director
- Mr. Mike Phillips, Manager
- Contact Information
Principal
- Mr. Scott A. Basinger CPA, CFO
Customer Contact
- Mr. Scott A. Basinger CPA, CFO
- Mr. George B Kauffman, Vice President
- Additional Contact Information
Fax Numbers
- (614) 461-6030Primary Fax
- (740) 368-7636Other Fax
Phone Numbers
- (614) 864-0780Other Phone
- (614) 792-2455Other Phone
- (614) 461-6030
Customer Complaints
21 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased my vehicle NEW from Byers Airport Subaru in Columbus, ** in 2020.
Earlier this year, the lane change assist system began to go in and out before going out completely. I took to the dealership where I was informed that the vehicle had been in an accident where a section was caved in and rust had formed (full video of damage available upon request). Body work would need to be done to fix the issue.
The vehicle has never been in an accident nor has it had any body work done since I have owned the car. There was no visible exterior damage either other than normal wear and tear. I have now taken it to two separate body shops and without any leading information, theyre opinions were the same (I have them in writing) - the car was damaged in transit, there was a quick repair done, the wires corroded over time and finally broke the lane change assist system.
The dealership has refuted this information but has been unable to provide any other reasoning.
I contacted Subaru of America who said I would be contacted within three business days (which has passed) about my case (#******-1400143). I have tried contacting my representative, but have not received a call back.
A separate complaint has been filed against Subaru America through the ********** BBB.
Customer Reviews
39 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Robert E
5 stars09/22/2024
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