Business ProfileforValley Ford of Columbus

I purchased a 2019 Blue ************** truck on May 18th. This came with a 3mo/4k mile warranty from date of purchase. Roughly 6 weeks after purchasing, I took it to a **** dealership in my town of residence, **********, on July 2nd and was told the engine was blown and the entire thing needs replaced. Valley Ford had not filed my warranty paperwork with **** which I found out through Gates ****. After several attempts to reach Valley they did finally file some paperwork but they had the purchase date as July 2nd which isnt the case, it was May 18th, July 2nd was when I took it to be diagnosed. My truck has now sat at Gates for 8 weeks because **** is denying the claim because of the erroneous dates filed by Valley. Im a single father and have had to purchase another vehicle so I can get my sons to school and to and from activities and ball practice. ***** has reached out to this dealership on my behalf with no luck. I reached out to them as well within the last couple weeks and have been ignored by their GM who promised to take care of it over 2 weeks ago and it has yet to be fixed. I just need someone to help me get my truck fixed. This has caused me unnecessary stress and has cost me more money than it should have. Im just very frustrated and Ive been more than kind and extremely patient but it hasnt gotten me anywhere. I spoke to Valley GM last week, he agreed with my complaints and said the date would be corrected within a day. Hes told me that twice now and I was notified by ***** this afternoon that the dates have yet to be corrected. *** also reached out to **** as well and the folks who handle the Blue Advantage Warranties which **** transferred me to. Nobody has been able to help.