We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Klarna Inc. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Klarna Inc.

              886 N High St Ste 200 Columbus, OH 43215-6303

              BBB Accredited Business

            • Klarna Inc.

              821 Broadway Fl 11 New York, NY 10003

            • Klarna Inc.

              PO Box 8116 Columbus, OH 43201-0116

              BBB Accredited Business

            • Klarna, Inc

              P.O. Box 206487 Dallas, TX 75320

            Business ProfileKlarna Inc.

            Payment Processing Services
            Multi Location Business
            BBB accredited business

            Contact Information

            886 N High St Ste 200

            Columbus, OH 43215-6303

            Get Directions
            Visit Website
            Email this Business
            (844) 552-7621

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.09/5

            Average of 643 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2,657 complaints closed in last 3 years

            972 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/24/2015

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Provider of "buy now, pay later" consumer shopping and merchant payment processing that is an alternative to traditional credit cards.

            Products & Services

            Provider of "buy now, pay later" consumer shopping and merchant payment processing that is an alternative to traditional credit cards.

            Business Details

            This is a multi-location business.

            Find a Location

            Klarna Inc. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Klarna Inc.

                886 N High St Ste 200 Columbus, OH 43215-6303

                BBB Accredited Business

              • Klarna Inc.

                821 Broadway Fl 11 New York, NY 10003

              • Klarna Inc.

                PO Box 8116 Columbus, OH 43201-0116

                BBB Accredited Business

              • Klarna, Inc

                P.O. Box 206487 Dallas, TX 75320

              Location of This Business
              886 N High St Ste 200, Columbus, OH 43215-6303
              Email this Business
              BBB File Opened:
              11/2/2015
              Years in Business:
              19
              Business Started:
              1/1/2005
              Business Started Locally:
              10/18/2014
              Accredited Since:
              11/24/2015
              Alternate Business Name
              • Klarna Credit
              • StoCard
              Business Management
              • Mr. Sebastian Siemiatkowski, CEO
              • Mr. Nathan Stenner, Senior Business Operations Specialist
              • Ms. Meghan Jones, Customer Operations Manager
              Contact Information

              Principal

              • Mr. Sebastian Siemiatkowski, CEO

              Customer Contact

              • Ms. Meghan Jones, Customer Operations Manager
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              2,657 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/11/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              I am writing to formally request a reversal of the charge for my Air ****** 1 Retro High OG Court Purple 2.0 purchase, order number *********. The order refund was denied, yet the company has admittedplease see the attached emailthat the shoes were mistakenly delivered to the wrong address. Despite several attempts to resolve this issue over the past few months, I have yet to receive any further assistance or resolution.I have been actively trying to contact your team to resolve this matter, but my efforts have unfortunately been unsuccessful. As per your email, it was acknowledged that the delivery error was on your end, and since the item was not delivered to me, I kindly request that you reverse the charge for this order.Please review the attached correspondence, which clearly states the mistake in the delivery process, and take immediate action to reverse the charge. I trust this issue will be resolved as soon as possible, and I appreciate your prompt attention to this matter.Thank you for your time, and I look forward to hearing from you soon regarding the reversal.
              Read More
              Read 2656 More Complaints

              Customer Reviews

              643 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kylie W

              11/13/2024

              I used Karan for years, after the 3rd time theyve taken money without permission I deleted my account and my card details front my account. Today, I see that despite removing my card details, klarna has taken my money again. Im positive this constitutes as fraud. I reached out to customer service in seek of a refund, but was told that since there was no active orders, they couldnt help me. I informed them that this was my problem, I had no orders and had my money taken, they once again told me they couldnt help me. I asked to speak with a manager multiple times and the refused to put me through with a manager. I am unsure how I could continue to be charged by klarna when my account had been deleted along with my bank details, unless someone had taken down my account info. I am very disappointed that this is how theyve decided to treat a once very loyal customer and hope one day they face a major lawsuit.
              Read 642 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.