2 Customer Reviews
Review from Charles L
2 stars10/23/2024
This is a follow up to a review/complaint filed with ****************** corporate in ** in early **** regarding lack of service to some residential *****************, ** customers since local leadership changed. There have been no major improvements to local service since ****. The hire of a new local tech increased my current review from one star to two stars. He is trying to do things right for his customers.When local/regional/corporate leadership addressed complaints from ****, new contracts were offered to some of the customers even though we were half way through our year. All new contracts had either increased cost, reduced service intervals, or both. The past supervisor was blamed for incorrectly doing our contracts, so the customers expecting the service were told that the company could not uphold their part of the contract.Even after multiple corporate and regional leadership conversations, services were not done for some residences until late July even with specific pest issues identified by emails and calls in May and ****. Some homes were not done at all between April and September.An infestation was identified at a home of an older customer and ******************** supervisor was notified on Aug 30. No leadership stepped in and no other tech was diverted to assist when the local tech did not have the proper treatments and then wasnt available due to personal matters for a total of 3 weeks. The local tech finally was available on Sept 23. Over these three weeks, the older customer spent over $250 on indoor and outdoor treatments, plus two nights in a hotel to allow for multiple bug bombs in the house/garages. That is a lot of extra time and money spent when contracts are paid in advance with expectations of service in a few days rather than waiting weeks. Disappointed and angry at the lack of higher level leader engagement when customers needs cannot be met by the local staff. It seems that only public image matters, not actual resolution of an issue.
Plunkett's Pest Control, Inc. Response
10/30/2024
Dear *******,
Thank you for taking the time to share your feedback. Were sorry to hear that we havent met your expectations and we appreciate the opportunity to review your concerns in detail.
After careful consideration and discussions with our team, we have decided to refund your remaining balance as a gesture of goodwill. We will also be concluding our service agreement with you. While its clear that our service approach may not be the right fit for your needs, we want to ensure that we leave on as positive a note as possible.
We genuinely value the business youve entrusted to us and wish you success in finding a service provider that better aligns with your expectations.
Thank you again for your feedback, and we wish you all the best moving forward.
Sincerely,
Director of Client Experience
********** Pest ControlReview from Marc G
5 stars08/02/2023
R*** was very professional and took the time to thoroughly explain what he would be doing as well as what to expect going forward with regards to treating the hornets in my yard.Plunkett's Pest Control, Inc. Response
08/07/2023
Hi ****, Thank you for the positive review! Customer Experience Manager, Plunkett's Pest Control
Customer Review Rating
Average of 2 Customer Reviews
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