Business ProfileforPlunkett's Pest Control, Inc.

This is a follow up to a review/complaint filed with ****************** corporate in ** in early **** regarding lack of service to some residential *****************, ** customers since local leadership changed. There have been no major improvements to local service since ****. The hire of a new local tech increased my current review from one star to two stars. He is trying to do things right for his customers.When local/regional/corporate leadership addressed complaints from ****, new contracts were offered to some of the customers even though we were half way through our year. All new contracts had either increased cost, reduced service intervals, or both. The past supervisor was blamed for incorrectly doing our contracts, so the customers expecting the service were told that the company could not uphold their part of the contract.Even after multiple corporate and regional leadership conversations, services were not done for some residences until late July even with specific pest issues identified by emails and calls in May and ****. Some homes were not done at all between April and September.An infestation was identified at a home of an older customer and ******************** supervisor was notified on Aug 30. No leadership stepped in and no other tech was diverted to assist when the local tech did not have the proper treatments and then wasnt available due to personal matters for a total of 3 weeks. The local tech finally was available on Sept 23. Over these three weeks, the older customer spent over $250 on indoor and outdoor treatments, plus two nights in a hotel to allow for multiple bug bombs in the house/garages. That is a lot of extra time and money spent when contracts are paid in advance with expectations of service in a few days rather than waiting weeks. Disappointed and angry at the lack of higher level leader engagement when customers needs cannot be met by the local staff. It seems that only public image matters, not actual resolution of an issue.