Business ProfileforDomino’s
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1365 Georgesville Rd, Columbus, OH 43228
- BBB File Opened:
- 11/1/2023
- Business Management
- Mr. Customer Service, Manager
- Contact Information
Principal
- Mr. Customer Service, Manager
Customer Contact
- Mr. Customer Service, Manager
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
To Whom It May Concern,
I am writing to file a formal complaint against Domino's Pizza regarding an order that was not delivered and to request a refund in the amount of $28.97. On October 31, 2023, at 8:22 PM, I placed an order (Order #: ****) at Domino's #2327 located at 1365 Georgesville Rd, Columbus, OH 43228, with the delivery address at **** ****** **** ** 205, Grove City, OH 43123. The order consisted of a Large (14") Thin Pizza with Robust Inspired Tomato Sauce and Pepperoni, and Stuffed Cheesy Bread with Marinara, totaling $28.97.
Regrettably, the order was not delivered within the estimated 29-44 minutes as specified. Instead, I received an email from Domino's acknowledging their failure to deliver the order and offering a deal to make amends.
However, a deal is not a satisfactory resolution in this situation. I am explicitly requesting a gift card of the charged amount, not a deal for future purchases.
Upon contacting the Domino's store from which I ordered, I was informed that they had no record of my order, despite $28.97 being debited from my Apple Pay account, attached to Device Account Number *******.
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