Business ProfileforDonatos Pizza

On 8/27 I placed an online order for Donatos Pizza. My total was $45.95 and I was given a reasonable delivery time. The time came & passed with no delivery in site. After waiting OVER 2 hrs, it finally arrived. Had Donatos been honest about their lengthy delivery I wouldn't have entertained an order with them, I would have ordered from a pizza company with more accomidating times I was in agreeance to, but they lied. Once it was finally delivered, the entire order arrived cold, not even the slightest bit warm. It was also burned, charred to the point my kids wouldn't touch it. A complete waste of time and money and still had to order food from a different establishment that was actually edible. I attempted multiple times to reach an employee at the Englewood store I ordered from and the phone just rang and rang. ZERO answer. I called the Donatos 1-800 number and the gentleman on the line tried calling the store for me multiple times. ZERO answer for him as well. Next, I submitted an online complaint from their website, after a week ZERO response from it. Then, I tried to reach out to Donatos social media messenger and I received a generic response " the store manager will be in contact 24-48hrs". It's been over a week and again ZERO response. Livid is an understatement. I'm so infuriated over this company and its disgusting lack of customer service or caring to make their screw up right. I need a 100 percent refund. No phone call, no apology, no excuses, just a refund. I have attached a photo of the burnt pizza they sent. I've attached my conversation with their messenger that was a waste of time and non- helpful. I have also attached my call logs as proof that I reached out multiple times. Clearly the store manager is incompetent, but if a district manager or territory manager actually investigated they would see that my time stamped call logs and their store cameras show their employees just letting the phone ring that day without a care in the world.