Business ProfileforAmerican Leak Detection

They came out to identify a leak, which they did. They could come back the next day to fix which was great. However once they fixed leak, an other leak sprung. They wanted to charge me an additional $1300, on top of the $2500 I had already agreed to pay. They then told us the entire line needed to be replaced because if they fixed the one spot it would continue happening. My husband wanted to try to fix since it was a $2.50 part. I had 3 other plumbers out to quote replacing the line, they all said the same thing, the line didnt need replaced, but when American leak detection made fix and turned water back on, they broke the line by not opening up the faucets to let the air out. All the plumbers that came out were horrified that this company didnt admit to and fix the break in line. Now I have asked twice for someone to return my calls and as of the time of writing this review no one has called me back. It wasnt until I called from a friends phone that they answered, where the owner tried to insinuate that I was lying about his guys not bleeding the line. I was standing right over them when they turned the water on and no one ever asked me if the faucets were open. He also tried to tell me the regulations for a county that we are not in to again tell me the pipe I have in the ground is not correct. He refused to refund or credit me for an incomplete job and also couldnt confirm that they didnt just reuse a compression fitting that I already had and charged me for a new one. Very unethical company and I would never recommend using them! Customer service after logging concerns was not dealt with they way a reputable company would handle.

We love to hear that we were able to find and fix your leak for you for the price originally quoted. It is unfortunate when a new leak arises after one is repaired and we understand your frustration. Our experienced technicians stand by their recommendation that replacing the line with a higher grade material, more commonly used for this application, will help prevent this type of issue in the future. Regardless of the number you call from, our office is happy to answer, assuming they are not already on the line, and they will discuss this further, however if you specifically request to speak with the owner and no one else, as you did the other day, the response time may be slightly longer than if you are willing to speak with one of our very capable office staff. As stated on our call, we did in fact confirm that a new fitting was used as a compression fittings should never be reused. As you stated, a leak was found and fixed completely as it was bid so a credit for an incomplete job would not be appropriate. If you would like to discuss other remediation steps we would be happy to do that. American Leak Detection has provided stellar service for over 23 in ******** and the surrounding central **** area and we pride ourselves on our customer satisfaction. **** this is the response we sent to her already on all the other platforms she posted on.****

American Leak Detection of ******** to make this situation even worse you posted unauthorized photos on your social media without obtaining permission violating privacy. You also could not prove you didnt use the same compression fitting because it was conveniently thrown away the same day. I stand by my review that you are an ***********************