Business ProfileforApex Pros Plumbing, Electric, Heating & Air LLC

I asked **** to give me an electrical inspection to look for fire hazards. They told me they would do a comprehensive inspection for $1100 & give me a report. The guy that came out did nothing more with my attic than look in the door (attic area is probably 40+ feet, so there's no way he could learn ANYTHING that way). He said that to go in the attic would be $600/hr. I was not told this when the service was estimated, otherwise, I would not have hired them, because this does not constitute a whole house inspection. Additionally, I've never heard of ANY profession (including attorneys) charging this much money. This was obscene. He said that the contract stated a "visual inspection", which certainly is vague. Upon further review of the contract, it said "inspection and visual inspection", which certainly seems to imply more than looking in the door. In fact, this is the same language that is used to refer to the rest of the house, so to be consistent there is no way it means "look in the door".I expressed my dissatisfaction to the electrician, & he told me that their customer support would follow up with me, which they never did.The company was then supposed to provide me with a report of my inspection, which they never did on their own.I reached out by ************ on 3 separate days, and no one responded.After 2.5 weeks of waiting, I issued a chargeback on my CC since I had not received a report. The company STILL did not contact me other than to send a new invoice.After almost a month of waiting, I finally opened a customer complaint by phone. After a whole lot of ************ in which they showed a complete lack of awareness regarding steps I had already taken, they finally sent me the report but refused to do anything about my attic.The report was a screenshot of a note-taking app, not a formatted document. Very unprofessional. I had also asked for a ranking of most concerning issues, which was not done - just a large hit list.