Business ProfileforCoastal Ridge Real Estate Partners, LLC

I signed a lease at ********* in *******, **. I signed in 9/2024 for an 10/2024 start date. Before signing I asked if they had first floor, pet free apartments. They said yes. I signed the lease and they confirmed it was first floor and pet free again. I paid for the month and picked up the keys a week after. The unit I received was in terrible shape. The entire living room smelled like mold/mildew and there were more issues. I didnt want to accept this unit. I called and staff said that I should talk to a manager (who wasnt there), but I had to wait because they were closing for the hurricane. I called 10/14 and spoke to an employee who said they didnt have anymore 1st floors with my original floor plan (3x3), but they had a four bedroom (4x4). I agreed to switch if theyd send pictures of the unit first. They sent pictures and I signed the new lease that week. I picked up the keys to the new unit 10/21. It wasnt on the first floor like I was told. I went to the office and **** said that he would look for more units and the manager would get involved if they didnt have any. I gave him the keys back. I called the office several times in the time between then and now. No manager has been available. I was told they did not have any units for me that were first floor and pet free. I have to be on the first floor because of my chronic condition, so this is not just a preference, but a required accommodation. I also have a dog allergy. I dont think I can accommodated in a reasonable time period and I dont want to continue paying for an apartment I dont even have the keys to. Im requesting a lease termination and a refund for what *** paid in rent and fees if they are unable to find me a unit in a business week. If they are able to find a unit Im requesting what *** paid in rent be applied to cover Novembers rent.