Business ProfileforColumbus Radiology Corp.
At-a-glance
Related Categories
Overview
-Musculoskeletal Radiology
-Mammography
-Neuroradiology
-Nuclear Medicine
-Interventional Radiology
-Pediatric Radiology
-Cardiothoracic Radiology
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 471 E Broad St Ste 1400, Columbus, OH 43215-3806
- BBB File Opened:
- 10/2/1984
- Years in Business:
- 55
- Business Started:
- 1/2/1969
- Alternate Business Name
- Radiology Partners
- Columbus Radiology
- Hours of Operation
Primary
- M:
- By Appt. Only
- T:
- By Appt. Only
- W:
- By Appt. Only
- Th:
- By Appt. Only
- F:
- By Appt. Only
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
- Business Management
- Ms. Paula Anderson, Finance Manager
- Mr. Kevin DeFoor, Company Contact
- Contact Information
Principal
- Ms. Paula Anderson, Finance Manager
- Mr. Kevin DeFoor, Company Contact
Customer Contact
- Ms. Bebe Valencia, Client Service Specialist
- Mr. Kevin DeFoor, Company Contact
- Additional Contact Information
Fax Numbers
- (614) 464-2281Primary Fax
Phone Numbers
- (614) 228-7231Other Phone
Email Addresses
- Primary
- (614) 464-2281
Customer Complaints
26 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
First time receiving a preventative service at Columbus Radiology and never again.
I had a, routine mammogram done on 12/7/2023, at which time I supplied my insurance card. I received my 1st bill and contacted the billing **** on 1/3/24. I was told they needed an address of where to send the bill to my insurance comp. Also to f/u in ***** days. 3/25/24, I contacted the billing **** again, still showing a balance of $225. I was told claim was denied because it was not covered by payor. I was advised to contact my ins company , which I did, the same day.
My ins comp advised that they do not even have a claim on file and that it was not being denied by them. My ins company advised me to call Columbus radiology back and inform them that the bill is being denied by THEIR (Columbus Radiology) clearing house. Also advising me that it is the responsibility of Columbus Radiology to follow upsince they have all my insurance information. 3/25/24, contacted billing **** again. Explained everything, yet again, and was told they need to know where to send the bill. They will submit it for review and for me to f/u in ***** days again and that matter is being sent to a leadto handle it.
5/13/24, I follow up, again, with billing ****. They advise me that the bill was reissued to my ins comp with no response from them. Also, again asked me for my ins info. How could bill have been resubmitted if they claim they still dont know where to send it to? They cannot make outgoing calls, so I need to follow up with my insurance. Did that again, no claim on file from Columbus Radiology.
Followed up again 7/10/24. Exact same thing, they cant make outgoing calls to my ins comp, they will forward issue to a lead, they dont know where to send the bill, etc.
There is, not one representative, at the Columbus Radiology billing ****, that is making any effort, to resolve this matter. The service is covered in full, but they keep sending me the bill.Thank you
Customer Reviews
25 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
John R
1 star10/15/2024
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