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Better Business Bureau®
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          Additional Information

          Not BBB accredited

          Liberty Restoration, LLC

          View full profile

          This is a multi-location business.

          Find a Location

          Liberty Restoration, LLC has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Location of This Business
            1840 Progress Ave, Columbus, OH 43207-1725
            Email this Business
            BBB File Opened:
            3/26/2015
            Years in Business:
            11
            Business Started:
            11/8/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • Liberty Restoration Group
            Business Management
            • Mr. Joshua Basinger, Owner
            • Mr. Mark Tegtmeier, Senior Manager
            Contact Information

            Principal

            • Mr. Joshua Basinger, Owner

            Customer Contact

            • Mr. Joshua Basinger, Owner
            Additional Contact Information

            Email Addresses

            Additional Business Information
            Pending Government Action
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            State of Ohio V. Liberty Restoration, LLC, Liberty Exterior Design, LLC and Joshua T. Basinger. Case Number 24 CV 006423

            The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved.  We are providing a summary of the government’s allegations, which have not yet been proven.

             On Aug. 20, 2024, the Ohio Attorney General’s Office  filed a civil lawsuit in Franklin County Common Pleas Court against defendants Liberty Restoration, LLC, Liberty Exterior Design, LLC, and Joshua T. Basinger, accusing them of ghosting homeowners after accepting payments totaling $158,000 for repairs, in violation of the Ohio Consumer Sales Practices Act and the Home Solicitation Sales Act.

            According to the state and the lawsuit,  the business sold home-repair services in storm-damaged areas, accepting deposits either directly from customers or through checks from their insurance companies. Consumers complained that Liberty Restoration failed to make the promised repairs or performed shoddy work, then dodged consumers’ subsequent attempts to contact the business. The state and the lawsuit further assert that the company agreed to issue refunds but never delivered on that promise.

            The state seeks restitution for consumers, civil penalties, and an injunction preventing Basinger and his business from continuing to violate the law or doing business until restitution is paid.

             The matter is pending before the court.

            For more details you may wish to contact:

            - The Ohio Attorney General's Office Help Center

            Toll-free: 800-282-0515 or Local: 614-466-4986, 30 E. Broad St., 14th Floor, Columbus, OH 43215, https://www.ohioprotects.org/

            - The Franklin County Clerk of Courts office,

            373 South High Street, Columbus, OH 43215, phone 614-525-3600, http://www.franklincountyohio.gov/clerk/cio.cfm or online http://fcdcfcjs.co.franklin.oh.us/CaseInformationOnline/
            Serving Area

            Greater Columbus area and surrounding counties

            • 44001
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            • 44889
            Products and Services
            Roofing repair and installation, siding repair and installation, window replacement, and storm damage repair.
            Payment Methods
            • Credit Card, Cash, Personal Check,Business Check,Cashiers Check,Money Order
            Referral Assistance
            • City of Columbus License Section
              750 Piedmont Rd
              Columbus OH 43224
              Phone Number: 614-645-8366
              https://ca.columbus.gov/CA/
            • Columbus Building & Development Services
              111 North Front Street
              Columbus OH 43215
              Phone Number: 614-645-7433
              Fax Number: (614) 645-0082
              https://columbus.gov/bzs/document-library/reports/List-of-Licensed-Contractors-By-Business-Name/

            Alert

            See What BBB Reports On

            Pattern of Complaint

            BBB files indicate this business has a pattern of complaints concerning:
            1. Failure to Complete Work: Customers state business received payment, but no work was completed.

            2. Lack of Communication: Customers state lack of response to inquiries about when work would start. Request for refunds for work not performed go unanswered.

            BBB informed the company of these issues in writing on May 3, 2023, and July 27, 2023. The business has not responded.  On February 21, 2024, BBB conducted another file review and found in addition to the reported issues listed above, the business has stopped responding to BBB.  On July 1, 2024, BBB files indicated issues are still present.  Notification was sent to the business via mail and email.

            BBB will continue to monitor activity and update the BBB Business Profile as needed.

            Contact Information

            1840 Progress Ave

            Columbus, OH 43207-1725

            Get Directions
            Visit Website
            Email this Business
            (614) 968-7663

            Accreditation

            This business is not BBB Accredited

            Years in Business: 11

            BBB Rating

            F

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.