Business ProfileforLiberty Restoration, LLC
Current Alerts For This Business
BBB files indicate this business has a pattern of complaints concerning:
1. Failure to Complete Work: Customers state business received payment, but no work was completed.
2. Lack of Communication: Customers state lack of response to inquiries about when work would start. Request for refunds for work not performed go unanswered.
BBB informed the company of these issues in writing on May 3, 2023, and July 27, 2023. The business has not responded. On February 21, 2024, BBB conducted another file review and found in addition to the reported issues listed above, the business has stopped responding to BBB. On July 1, 2024, BBB files indicated issues are still present. Notification was sent to the business via mail and email.
BBB will continue to monitor activity and update the BBB Business Profile as needed.
Additional business information
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On Aug. 20, 2024, the Ohio Attorney General’s Office filed a civil lawsuit in Franklin County Common Pleas Court against defendants Liberty Restoration, LLC, Liberty Exterior Design, LLC, and Joshua T. Basinger, accusing them of ghosting homeowners after accepting payments totaling $158,000 for repairs, in violation of the Ohio Consumer Sales Practices Act and the Home Solicitation Sales Act.
According to the state and the lawsuit, the business sold home-repair services in storm-damaged areas, accepting deposits either directly from customers or through checks from their insurance companies. Consumers complained that Liberty Restoration failed to make the promised repairs or performed shoddy work, then dodged consumers’ subsequent attempts to contact the business. The state and the lawsuit further assert that the company agreed to issue refunds but never delivered on that promise.
The state seeks restitution for consumers, civil penalties, and an injunction preventing Basinger and his business from continuing to violate the law or doing business until restitution is paid.
The matter is pending before the court.
For more details you may wish to contact:
- The Ohio Attorney General's Office Help Center
Toll-free: 800-282-0515 or Local: 614-466-4986, 30 E. Broad St., 14th Floor, Columbus, OH 43215, https://www.ohioprotects.org/
- The Franklin County Clerk of Courts office,
373 South High Street, Columbus, OH 43215, phone 614-525-3600, http://www.franklincountyohio.gov/clerk/cio.cfm or online http://fcdcfcjs.co.franklin.oh.us/CaseInformationOnline/At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1840 Progress Ave, Columbus, OH 43207-1725
- BBB File Opened:
- 3/26/2015
- Years in Business:
- 11
- Business Started:
- 11/8/2013
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- Liberty Restoration Group
- Business Management
- Mr. Joshua Basinger, Owner
- Mr. Mark Tegtmeier, Senior Manager
- Contact Information
Principal
- Mr. Joshua Basinger, Owner
Customer Contact
- Mr. Joshua Basinger, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
79 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
29 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jon P
1 star04/04/2024
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