ComplaintsforSeamless.AI

• Initial Complaint

  02/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On February 1, 2024 I was charged $1,320 for a subscription that I did not authorize. This charge was based on an auto-renewal that I was not aware of. When I became aware of the charge, I promptly requested (in writing) a refund for the full amount of the subscription. However, Seamless AI did not refund the charge, and although they did not issue the refund they actually locked me out of the account, downgrading the subscription to a "Free Account"??!! This is after deducting $1,320 from my bank account for a subscription dated from 2/1/2024 - 2/1/2025. This a fraudulent charge. I am demanding a full refund. Attached is documentation of the charge from my bank account and the message received when trying to login into Seamless to file an additional complaint. Please help. Thank you,

  Business response

  02/28/2024

  This customer signed an annual agreement on 12/31/22 for a single Pro license of Seamless at a rate of  $110/mo, paid annually.  The amount charged at the time was $1,200 and the invoice cleared on 1/8/23.  The terms on the simple, 2 page order form (attached) state that the contract will automatically renew on the original purchase date, unless 60 days notice to non-renew is given.  The renewal was processed on 12/31/23 for $1,320 (includes a standard renewal fee escalator).  Despite clear renewal terms, the customer disputed the payment with their financial institution. Currently, there are 21 days remaining for the financial institution to evaluate the dispute.  Unfortunately, until the bank decides the outcome of this dispute, the customer's money is under the control of the financial institution, and we are unable to issue a refund. 
  
  To note: the customer was notified via email of the upcoming renewal and opened that email. (Deliverability report below) The renewal email restated the terms of the agreement, and the customer was given the date that they'd need to notify us by if they intended to non-renew.  No such notice was provided by the customer.  Additionally, the customer was also sent the notice of fee escalation. (See below)

  The customer lost access to Seamless once they disputed the funds, as the account is no longer considered "paid."

• Initial Complaint

  02/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was duped into a year long commitment on the promise of the most accurate data for emails and phone numbers to companies across the US. Seamless AI sales teams promised that the use generative AI to get the most accurate and up to date information out there. Their data is full of false email addresses and phone numbers. Easily cross-referenced using other data providers. The rep hurried me into a contract after showing me a false demo of the product. My emails and calls for the last week have gone unanswered since requesting the cancelling and refund hours after using the product.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Seamless.AI is a SCAM! I paid $1,300 upfront to gain access. They did not provide what they said they did. I attempted to cancel my account twice. On Sept 15, 2023, I exchanged emails and spoke with customer service but they did not cancel my account. On Dec 12, 2023, I attempted to cancel my subscription again. This time, I did not eve receive a response from them. They charged my debit card a $1,197.10 renewal fee. I am 67 years old and run a non-profit. I was assured by the agent who signed me up that this would be a great investment for someone like me. However, their customer service has proven to be awful. After speaking to son, he did some research and discovered others who had been scammed by this company. As a senior citizen, it pains me to know that there are companies out there who take advantage of their customers.

• Initial Complaint

  01/05/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  The problem is that I was flat out lied to by my sales representative. My sales representative told me that this product would search the internet and scrub for names, emails and phone numbers of potential prospects that were looking for my services. The same day that I completed the training, my trainer made me aware that the software does not work for my industry. She was even surprised to find out that it did not work. She was new to her position and told me that she would call me once she tried to figure out the details. She later called me back and told me that my industry had not been configured into the software and it would take six months to a year to get the softwared changed. After that point, I requested a refund and could not reach anyone for 4 to 5 months. Oneday, I got a call from Seamless.Ai asking me to upgrade and that was the last I heard from the company. This company is dishonest and takes advantage of people looking to increase their sales with what they believe to be a cutting edge way of getting hot leads. DO NOT purchase anything from this company or you will be simply making a donation. They have not done one thing that was promised before they got my money. The sales representative was so dishonest in our transactions and have not retirned a phone call since he made the sale. He promised me everything and delivered nothing. I am so disappointed in this company because they cheat alot of honest people out of their hard earned money and have no intentions of ever delivering anything. I was very difficult for me to raise the money to purchase this software and I am still making payments on a promise undelivered. I obligated myself under good faith to resume my payments to my creditors eventhough I got nothing in return. I wish I had given the money to a charity and at least I would have felt good about giving the money away.

• Initial Complaint

  11/15/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  After multiple aggressive and unprofessional collection notices and threats of legal action, I notified seamless.ai that I no longer wanted to work with them and that I no longer needed the subscription to their site. I was then told I had no option because I had to provide them with a written notice 60 days prior to the renewal, of which there was no advance notification. They are claiming I must continue to pay more than $200 per month for a subscription that I no longer need and automatically locked me into a full year of services. This is an unfair business practice, intended to lock people into a long-term rate without the ability to cancel when services are no longer needed.

• Initial Complaint

  11/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  In April 2022, we were contacted by Seamless.AI regarding their Internet based search engine for sales lead generation. The benefits were discussed back and forth with their agent, **** ******, resulting in our purchase of a one-year subscription sometime in May. The purchase was made with a company check in the full amount of $2,964. We did not fully utilize the service given a large workload from referrals and sent out approximately four mailings based upon the leads generated by Seamless. We were never able to track any new business back to any of the Seamless leads although we felt it was a useful resource. We stopped using seamless in early 2023 and informed their representative, **** ******, that we would not renew the subscription until likely later in the year. Their response was to reduce the price of the service significantly, but since we had too much work to consider any new projects, we declined. **** ****** then, in his email of 3/22/23, suggested a more limited subscription yielding less results per month for approximately $1,700. We again explained our busy schedule and said we would likely renew our subscription in the fall, but not then. Some months later, we began receiving delinquent invoices from Seamless for a full subscription service we neither ordered, requested, nor used in any way. We notified our Seamless agent **** ****** to this error but continued to receive regular delinquent notices. Months ago, we began receiving threatening letters from a collection agency retained by Seamless, which continue to this day. We have notified both Seamless and the collection agency, Altus, and to their representative making the demands, ***** ********* to the facts of this matter and that no legitimate invoice for services exists, but our explanations have been ignored. In the most recent threats from the collection agency, Altus, they have reduced their demands if we agree to an immediate settlement. Sincerely, ******* ******, ********

• Initial Complaint

  10/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Company, said they could give me the name of anyonyone. Who googles credit card processing or anything to do with wanting credit card processing. IN the last week. They would give me the actual name of the person and the company name. Up to 1000 leads per week. That if i wanted to cancel in the first month. I would get my money back. And would be out of the contract of one year. We started calling the list. 3 girls for the first two days. No one was interested. I called them back explaining. They gave me the wrong list. They ran me around. Went back and tried for the next 3 days. And asking the people if they went on google. And looked up credit card anything. They all said no. We finished the 1000 calls. No one said they were interested or looked up on google. I then called back and ask to cancel. They said i had to talk to a lady named ********. Who wasnt in. Called back everyday for a week. When we finally talked to ********. She said we were past our one month. And we would have to finish the contract. Fraud in every way!!

• Initial Complaint

  10/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  SEAMLESS AI, a company that sells leads (email addresses, phone numbers, contact names etc) for marketing did not render services as advertised or promised, and I am requiring a full refund of the total amount spent ($2127.35), as well as a cancellation of our one-year contract. Explanation: From the beginning, this service had many problems. But, ultimately the “verified” data they found for me proved to be incorrect information that resulted in my email addresses getting flagged for “undeliverable” and “ invalid” contact information. This fact, in turn, resulted in me having to pay money to purchase more email addresses, and re-start my marketing several times. This cost me opportunity and time, as my new email addresses needed to be “warmed -up” (used for a while), before I can send out to my potential customers. SEAMLESS AI cost me more money and time in other ways explained below: Even though I have high-speed internet, this service takes hours to complete the task of lead generation per day (cuts deep into my work time) When I pull the leads, often only 10-50% of them have email addresses. At best, 50% of those emails make it through validation. ( which translates to 5-25% of total leads found that contain actual email addresses/contact information). Of that 5-25% that pass through validation, the contact information is often still inaccurate. They are selling me bad data. (and, I’m paying again for it with having to purchase new email addresses etc.) SEAMLESS often tells me that I have “hit my quota” for days when I’ve not pulled any leads at all, and doesn't roll over the availability of contacts. So I have lost days of being able to pull data because the service is telling me that I don’t even have access. When a service doesn’t work, you shouldn’t have to pay for it. You definitely shouldn’t have to pay thousands of dollars to stop receiving bad data. Contact log with SEAMLESS AI and more details attached.

• Initial Complaint

  10/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  We purchased a 1 year subscription for service and paid for the 1 year. We canceled the service with the sales rep the same week we ordered so it would not autorenew. The year passed and they cahrged our card again. We called and explained and the sales rep was no longer with them and said they would not refund. That the sales person did not leave them a note. I asked them to reach out to the sales person and they would not do that.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Our company purchased a one year contract starting August 31, 2022 for an onlilne database service. We did not wish to renew the contract, but the Seamless charged our credit card for another year. When we emailed to complain and ask for a refund, the sales person explained that the original contract had an additional terms sheet stating that we needed to inform them we weren't renewing at least 60 days before the end of the contract and they refused to issue a refund. I looked up the NY law which states that auto renewal contracts are not enforceable unless the person furnishing the service, maintenance or repair gives written notice served personally or by certified mail at least 15 days and not more than 30 days previous to the renewal date calling attention to that provision in the contract. Seamless did not give any notice at all calling attention to the auto renewal at any time. When I emailed them the details of the law, and that they were in violation of the law, they stopped responding.

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