ComplaintsforHound Dog's Towing & Recovery

• Initial Complaint

  10/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 21, 2023, my daughter received a notification from UPS to retrieve her vehicle from Hound Dogs Towing & Recovery, the same company that had repo her car in February of that year. We were under the impression that the actual company didn't that's why they were calling us to pick it up. That said, we paid to retrieve the car from Hound Dogs, only to discover that it contained someone else's information, despite still being registered in my daughter's name. We advised her not to take the car, as the documents reflected a recent purchase in the glove compartment. Upon discovering that she had already paid to retrieve the car, we were faced with a larger issue as there were no staff members available to reverse the charge. Despite calling back for a refund on October 22, 2023, we were met with numerous excuses as to why they couldn't refund us. It became clear that Hound Dogs Towing & Recovery was an unprofessional company that did not adhere to any policies. Every time I called, the company consistently provided false information. Our only intention was to do the right thing, regardless of whose name was on the car. On October 23, 2023, my daughter made another attempt for her refund, but unfortunately, it was denied despite our threats to involve the authorities. On October 24, 2023, my daughter went to Hound Dogs to retrieve our car, but was informed that the lien holder would be taking it instead. Our main concern was to get our money back, so the denial of the car was not a problem. However, the company was also refusing to give a refund. My daughter spent most of the day there until a family friend was able to assist her in getting the money back. I regretfully could not attend the event due to my residence in North Carolina as her mother. Overall, The company's lack of professionalism is deeply concerning and disgusting, and it is disheartening to witness their continued operation. Lastly, all our actions were documented through the use of a telephone

  Business response

  10/25/2023

  First off, everything you said is a blatant lie. We impounded a vehicle on October 11th and sent certified letters by USPS as required by the Ohio Revised Code. Your daughter received the letter because she was still listed as the registered owner along with a lien holder. She came to our office to pay for the vehicle after hours on Saturday night. We took the payment and she asked for the keys. We never had the keys because it was an impound.  We were never aware that the vehicle had been repossessed in February because we were not the company that repossessed it. Your daughter was attempting to take possession of a vehicle that she knew she had no legal rights to. We weren’t aware of that because the dealership that had repossessed it did not do the correct paperwork. They sold the vehicle to someone else and somehow it was still showing that your daughter was the registered owner. You called numerous times even though it wasn’t your vehicle and we had no obligation to talk to you. You were EXTREMELY rude every time (ALL of our calls are recorded) and made many demands. Your daughter paid for a vehicle that she didn’t own anymore. Why would she do that if she knew that she didn’t have any right to the vehicle?  We were attempting to work with her but you, her aunt, and her friends kept getting involved and being obnoxious and rude so we told her we weren’t going to refund anything because she was still the registered owner on the paperwork that we had. We didn’t do anything nefarious or make any mistakes. The dealership was at fault for not processing the repossession paperwork to remove her name from the title. We had no idea until she told us about it after she had paid.  The only reason she didn’t basically steal the car back from the dealership is because she no longer had a key for it.  We were able to contact the dealership that had repossessed the vehicle from her on Tuesday and they sent us a repossession order and said that she had no legal right to the vehicle and to not release it to her. They said they would pay the impound fees so at that point we refunded the fees since the lien holder would be paying instead. None of this would have happened if your daughter hadn’t attempted to pick up a car that she KNEW was no longer hers. If you had called us and acted like a decent human being this would have probably been resolved a lot faster. We’re not going to try to help someone when they’re being rude and disrespectful the entire time.  As I stated before, all of our calls are recorded. You also weren’t the only person calling about this vehicle. Numerous people were calling us and nearly all of the callers had no common courtesy or manners. How can you honestly expect someone to try to help fix your daughter’s mistake (paying for a vehicle that wasn’t hers) when everyone keeps yelling, screaming, and cussing at us?  We didn’t have to refund a single penny.  The paperwork we had from the state of Ohio showed her as the registered owner. We were only investigating the matter because she brought it to our attention that it was no longer her vehicle. We were trying to help but you wanted immediate results and that wasn’t going to happen until we had more information. We quit trying to help after the horrible treatment from you, your daughter, and your family and friends. When we have to have the police intervene that means the behavior is not acceptable. Act like decent human beings and we will definitely treat you as such. Be rude, obnoxious, and disrespectful and we have no interest in helping you at all. 

  Customer response

  10/26/2023

  Complaint: 20779227

  I am rejecting this response because this company owes us a vehicle which is still registered under my daughter's name and is currently located on their premises. The tone of their response suggests that it is originating from an employee who lacks accountability, humility, integrity, and leadership qualities. It is concerning to consider what kind of manager or owner would permit such a response. If they are behaving in this manner in written communication, one can only imagine their conduct in face-to-face interactions. As you can view, this is not a credible company. The company's reputation is extremely unfavorable, as evidenced by the negative feedback on every social media platform (s). It is highly unlikely that a reputable company would respond in a manner reminiscent of a backyard brawl. Therefore, I kindly request an investigation into this matter. The lack of ethical practices displayed by this company is disconcerting, and I am interested in reviewing their standard operational procedures. I am confident that they have violated all protocols.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sold my vehicle to this company on 7/29. The title still has not been transferred out of my name. This is going on two and a half months now. I call and am told someone will call me back or that “we are working on it” but nothing gets done and the title still has not been transferred. I called today again and was told there was no one I could speak to about this and that supposedly someone would call me back. No one has called me back previously and I have had to make several calls a week to try and reach someone, only to be told that it’s still in the process. Not sure what process this would be as the DMV has not received any paperwork to transfer.

  Business response

  10/09/2023

  You’re leaving this complaint for the wrong company. Hound Dog’s Towing didn’t purchase your vehicle. It was purchased by HD Auto Recycling and Hound Dog’s Towing was the tow company that picked it up for HD Auto Recycling. I will pass this information along to the person who handles that with HD Auto Recycling but I do know that it generally takes several months before the vehicle will show as destroyed due to a backlog with the state. HD Auto Recycling is actually no longer in business but it’s my understanding that all titles were turned over to the state to be marked as destroyed.  Regardless, it really doesn’t affect you one way or another because the vehicle was crushed and will never be on the road again. There really isn’t anything that we can do except pass the information on to the person who handled the title work for HD Auto Recycling. 

  Customer response

  10/13/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20713042
  
  I am rejecting this response because: I have not received any proof of title transfer/title being handed over. I need proof in writing this has been done. You’re telling me it’s been done so all I’m asking for is a document saying that. It’s unacceptable that I cannot get any documentation in over 2 months.
  
  Regards,
  
  *** *****

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9-13-2023 at 4:40 am my car was towed by this company that is affiliated with the rental company where I live. Upon calling this company at 4:45 to find out why my car was towed when my registration and insurance are in order I was informed that my sticker was not on my car. When I got my registration I had just recently left the hospital and had a wound vac which meant that I could not bend over to get it on the car. I knew it was good until 5-27-2024 and truly wasn’t concerned as I knew the police new that I was in compliance with the law. However these people took my car without verification of anything. I am 63 years of age and dealing with health issues and these people stole my car because they could which should be against the law. To top it off charged me $162.79 to get it back and I was at their place of business at 9:10 and their sign stated that they opened at 9 am. I waited until approximately 9:30 before anyone was there and they didn’t even bring my car to me at the front of the building but had me going through what one would consider a junk yard no paved area at all it was basically a dirt road that I had to walk through to find my car which was at least a quarter of a mile on their dirty rocky terrain searching for my car. Not truly relevant but they had 8 cats in front of the gate that they had me go through and yes the animals appeared to have been feral. I had informed the lady that all my paperwork was correct and that I had traveled through many different states with no problem with the police at times behind me and know that they ran my plates and saw that the vehicle was properly registered so why would I be towed from someone who cannot or will not insure that what they are doing is correct and not make false assumptions about my property and have the audacity to charge me for their malfeasance. This is not how American citizens should be treated and my money should be returned to me immediately.

  Business response

  09/13/2023

  Your vehicle was impounded because there weren’t any registration stickers whatsoever on your license plate. We are contracted with your property management company to impound vehicles that are unregistered. The only way that we know if they are properly registered is if they have a valid registration sticker on the license plate.  We do not have the ability to run your plate through a computer to see if they are valid as only the police are allowed to do that. State law (and your lease) state that the registration sticker must be properly displayed on the license plate. Unfortunately, we will not be issuing any refunds. Your vehicle was legally impounded because you chose to ignore the law and didn’t properly display your registration sticker.

  Customer response

  09/14/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20596944
  
  I am rejecting this response because: 
  I had came from the hospital after having 2 major surgeries and was unable to apply said sticker. I conformed with the law by having said sticker and paid for an additional year as my condition was such that I had no idea how long said condition would continue. I am sure the law allows for medical problems and as I am a disability retired person under the disability act that it would override any and all rulings anyone would make up as it is regulated by the federal government. Therefore yes I demand repayment for your unjust actions against a disabled person. 

  Regards,
  
  ***** ***-****

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/23/23, n the middle of the night, Hound Dogs towing removed my car from its assigned spot at my apartment complex. This was done proactively, no one called to have the car towed. No attempt was made to contact my landlord or anyone else in my building. When I explained the improper tow, the representative at Hound Dogs was flippant and failed to admit the error. She admitted no one called to tow my car from its assigned spot. As a result I paid over $150 to get my car, after they towed from its assigned spot #7. The purpose of their service is to remove improperly parked cars, not the people who live here.

  Business response

  08/01/2023

  You didn’t give me enough information about this incident in order to give you a specific, detailed response so I’m forced to give you a generic explanation.  The majority of our customers that utilize our impounding services are apartment complexes and they generally have us patrol their property and have given us permission to immediately tow away any vehicles that are committing certain violations. I can only assume that you were in violation of one of the apartment management’s rules if your vehicle was impounded. Since I don’t know what kind of car you have or where it was towed from I can’t look it up and tell you exactly what happened. I’m assuming you probably didn’t have a parking permit, were double parked, had expired registration, flat tire, or your vehicle was considered inoperable due to it not moving in a while.  The purpose of our services is to ensure that anyone on the property follows the rules of the property owner regardless of whether they live there or not. 

• Initial Complaint

  07/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I've a 4-unit apartment building which is serviced through Broad & James towing. Hound Dog removed their sign without my permission and put up their own sign in my parking lot. Now I have to buy a new sign.

  Business response

  07/20/2023

  *****,

  Please call our office at ###-###-#### and ask for ****. I’m not sure how this happened but I would definitely like to figure it out and make it right with you. If you can give us a call we will get the address and replace the sign for you. I apologize for the mistake and inconvenience. I can only assume that someone else requested signs and our employee hung them up at the wrong address. Regardless, we’ll make it right with you. I’ll let **** know about the situation so she’ll be able to help when you call. I’m the owner but I’m out of town right now so I will pass it on to ****. 
  

  Thanks for bringing this to my attention. 
  

  **** ****** 

  Customer response

  07/31/2023

  **** from Houndog Towing called me Thursday, July 20. She apologized and said that someone from their offices would come by to remove their sign from my property and replace it with one from the towing company I employ. As of this date (7/31/23), nothing has changed. Houndog's sign is still up, my sign hasn't been returned.
  
  Complaint: 20307840
  
  I am rejecting this response because: 
  
  Regards,
  
  ***** **********

• Initial Complaint

  03/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My vehicle was towed from my apartment complex 3/9/2023 at 2:55AM. The vehicle was towed to and impounded at 2918 Parsons Ave, Columbus, OH 43207. The signs posted by the towing company states that the vehicle may be recovered anytime upon proof of ownership and a payment of $129 plus $17 per 24-hours. When I went to recover my vehicle on 3/10/2023 at 9:36am I was told that I was being charged for 48 hours. I attempted to call the company, Hound Dog’s Towing & Recovery, for them to correct this they stated that the first day is considered “24-hours” and once the clock hits the actual 24-hours they charge for 48 hours. This goes against signs that they have posted explaining the charges. This company did not have my vehicle in their possession for 48 hours, charged me for it, and did not attempt to correct the issue when I called them. I feel that if they are going to be charging customers for this that it should more clearly stated on their posted signs at communities and in their office. People should not be blind sided by extra false charges when they go to recover their vehicle from this business. This company also did not request proof of ownership when I went to recover my vehicle. They just wanted my drivers license, the money, and a signature.

  Business response

  03/28/2023

  The storage fees are charged in accordance with state laws at $17 per 24 hours or any part there of. Your vehicle was in our possession for more than 24 hours so at 24 hours and one minute you started the second day of storage and were charged accordingly.  The charges aren’t false or misleading whatsoever. You were charged the correct amount for the amount of time that your vehicle was in our possession. No correction needs to be made so therefore no refund will be issued. 

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tuesday, March 7th I parked in the car garage attached to the Ohio Stater ***** * **** **). My business is located in the basement and I have a parking pass for the spot I was in. My car was towed by Hound Dogs Towing. I walked to their location. After speaking with them and with them speaking with the manager of the Ohio Stater who confirmed that I have a pass and am allowed to park there they refused to release my car to me without me paying the tow fee. They were completely uncaring and did not care that I was legally parked. I would like to be refunded the tow fee.

  Business response

  03/17/2023

  Your vehicle was called in to be impounded by management of the Ohio Stater Inn. They placed a warning sticker on your vehicle prior to calling us to tow it. I reviewed the pictures and I was unable to see any parking permit visible on any window. You weren’t legally parked. You are required to have a valid parking permit visibly displayed in order to park on the property.  Regardless of that, management also called for the vehicle to be towed.  We will not be refunding any fees. 

  Customer response

  03/21/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 

  this space was designated for my vehicle as my business is located in the building.  I was not parked illegally.  Management called your business while I was there to confirm that was allowed to be parked there.  
  
  Regards,
  
  ******* *****

• Initial Complaint

  09/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My car was towed from my private apartment complex parking lot Tuesday, August 30 in the evening despite my parking pass hanging in the window. I thought my car had been stolen since I pay for parking and never move my parking pass. When I picked up my car, the worker told me that if the pass clearly was in view I wouldn’t be charged. When she showed me my car, my parking pass had been put in my center counsel, which was closed. I always leave the center counsel open. I said that my parking pass had been moved from inside mirror to the center counsel. The lady told me they did not go into my car and had a canned line that people frequently move their parking passes because they don’t want anyone to know where they live. I told her I have never once done that and am certain someone had been inside my car and moved my pass. We spoke to several neighbors who said Hound Dog had done the same thing. They moved their parking pass from the car and gave the same line about how people move their parking passes. I believe my car was unlawfully towed from a private parking lot. Our landlord manager also told us when cars are towed from the lot, they will send him an email to tell him. They did not alert management about towing my vehicle, which tells me they knew it was unlawfully towed. Our landlord manager is working with us on reimbursement but it’s not guaranteed. According to our neighbors, this is a reoccurring issue with this towing company. It doesn’t help that all the employees drive brand new sports cars. If I clearly forgot to have my parking pass out, I would admit to fault and swallow the cost, as I can afford it. I know based on how my items were moved around, someone was in my car and that my parking pass was moved so the towing company could be paid.

  Business response

  09/01/2022

  We do NOT get in vehicles or move parking permits.  We take pictures of every vehicle before it is towed to clearly see the violation.  If a parking permit is not clearly visible then we have no idea that you have one and your vehicle will be impounded.  In addition to the pictures that we take prior to towing, every tow truck is equipped with forward and rear facing cameras that are recording every second that the ignition is on.  We have never moved/removed a parking permit and pride ourselves on doing everything by the book.  It is your responsibility to make sure your parking permit is properly displayed.  Take responsibility for the fact that you didn’t display it properly and quit trying to blame someone else for your mistake.  Our employees are very honest and have no reason to do anything shady like you’re accusing us of.  There are more cars in violation than we are able to tow on any given day.  Our drivers aren’t going to risk their job just to tow your car.  Not only would it be a crime if they did what you’re accusing them of but they know they would be terminated immediately.  I will be consulting our legal team concerning your fabricated story to see what our recourse is as far as filing suit for libel/slander.  We’ve never been accused of something so egregious in the nearly nine years that we’ve been in business and for you to do so now is unconscionable.  Everything you’ve put in writing is a boldfaced lie and I will gladly prove it in court if necessary.  We don’t email any apartment managers when we tow vehicles because every apartment manager has access to our dispatching software and can see everything we tow from their property - including pictures.  We will NOT be issuing any refunds for YOUR mistake.  Blatantly lying instead of taking responsibility for your own mistakes is not going to get us to refund you for a valid, legal tow.  Any further falsehoods will result in legal action so I would recommend choosing your words wisely.  

• Initial Complaint

  08/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My daughters car was towed by Hound Dogs last night. I’m not complaining she was towed. She should not have parked where she did. My complaint is that they damaged the underside of her car during the tow. I have called 3 times and talked to Gina stating she would have her boss call me. He never did. The last call she said he will not call me, she refused to give me his name and said we can’t prove she did it when she left! She called minutes after leaving that it was damaged last night! I have photos and video of under the vehicle.

  Business response

  09/09/2022

  Your daughters vehicle was not towed last night as stated in your complaint, it was impounded on August 28th.  We aren’t accepting responsibility for the damage claim because we have no way of knowing how it was caused.  We spoke to the employee who towed her vehicle and he doesn’t think he caused any damage.  We also reviewed our cameras and didn’t observe any actions on our part that would have caused the damage.  We require notification of any damage claim prior to the vehicle leaving our property because we have no way of knowing what happened after it left our possession.  Your daughter called us approximately an hour after she picked up her vehicle and notified our dispatcher that she had damage to the undercarriage of her car but once it has left our property we don’t know if the damage was there when she picked it up or if she caused it after she left by running over a parking block, curb, etc.  The damage in the pictures doesn’t appear consistent with damage that would have been caused by getting towed with a wheel lift tow truck.  The problem is that we have no way of knowing for sure if anything happened after she drove it off our property.  We can’t assume that we caused any damage when the vehicle had already left our possession prior to the claim of damage being made.  

• Initial Complaint

  08/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My vehicle was towed by Hound Dog’s Towing & Recovery on July 9th, 2022 for expired registration tags. When I called the following day (July 10th, 2022) to see if they had my vehicle, based on the license plate number (GLG7824), they replied that they did not have my vehicle. I checked the impound website for the City of Columbus the same day (July 10th, 2022) and, again based on the license plate number, it did not show up. As a result, I filed a report with the police since I thought my car had been stolen due to the recent hikes in car thefts. Today (August 7th, 2022), I checked the impound website for the City of Columbus and, based on the car’s physical descriptors, my car appeared. However, the license plate number was incorrectly recorded as “GLC7824” (see attached), which is why it did not show up initially and why the towing company initially told me that they did not have my car. I called Hound Dog’s Towing & Recovery today (August 7th, 2022) to see if they had my vehicle and, indeed, they said they did. Since the car had been parked on their lot for almost a month, due to their error, they want to charge me over $700 to recover the vehicle. Outraged, I explained to them their mistake in recording my vehicle’s license plate number, but they claimed that it “wasn’t [our] fault” when it clearly was. Not only did I waste a considerable amount of time and effort in trying to locate my “stolen” vehicle, but I incurred expenses (e.g., Lyfts, Kroger grocery delivery services, etc.) as a direct result of this error. In addition, the City of Columbus police wasted their time and effort since they were unaware that my car was impounded as a direct result of Hound Dog’s mistake.

  Business response

  08/08/2022

  We legally towed the complainant’s vehicle on July 9th, 2022 at 4:48am.  All of our calls are recorded and we also put notes in each account whenever someone calls about their vehicle.  We are not showing any calls on July 9th or 10th regarding this vehicle.  When the vehicle owner called us yesterday and again today he admitted that he didn’t call us but instead called the Columbus Police Impound Lot.  If he had called us we would have been able to promptly inform him that we have his vehicle.  When a customer calls us we first ask for the year, make, model, and color of the vehicle and where it was towed from.  We don’t search by license plate number or VIN with our system.  We called this vehicle into the Columbus Police Records Department immediately after it was impounded and we were given a claim number as is standard procedure.  The vehicle owner says that he reported it stolen but for whatever reason we were never contacted by CPD to do a recovered/stolen report.  When we call them and report an impound we give them the year, make, model, color, address it was towed from, correct license plate number and expiration date, and VIN.  After they input all of that information they give us a claim number.  We have all of the correct information about the vehicle and that is what was relayed to the records technician when we called it in.  If it was reported stolen they should have discovered that it was impounded immediately.  Additionally, on July 12th, we sent certified letters to the registered vehicle owner at the address that was supplied to us by the state of Ohio.  Apparently the registered owner didn’t update his address with the BMV & Title offices like he was supposed to because the letters were sent to a previous address of his.  We are not at fault for anything here.  Everything we did was legal and we followed every law and did everything that we were required to do.  If he would have called us, we would have gladly told him where his vehicle was.  He also could have went to our website and typed in his license plate number and found his car that way.  We have numerous signs at every entrance and throughout the property with our name, addresses, and phone number to call if your car is impounded.  If it was actually reported stolen then Columbus Police dropped the ball by not notifying him, not us.  We make sure we do everything legally and exactly by the book but we can’t do anything to help if CPD dropped the ball.  Unfortunately, since we did nothing wrong we won’t be able to refund any of the impound or storage fees that continue to accrue at a daily rate until the car is picked up.  

  Customer response

  08/12/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17684738
  
  When I contacted the staff at Grant Park, the apartment complex from which my vehicle was towed, on July 10th, 2022, they provided me with “the towing company’s” phone number. This number turned out to be another towing company’s number (not Hound Dog’s Towing & Recovery), congruent with Hound Dog’s Towing & Recovery claim. The blame would then fall with Grant Park on this matter. The managers of Grant Park do contract Hound Dog’s Towing & Recovery to tow vehicles from their lot according to lease terms agreed upon by the tenant. However, Hound Dog’s Towing & Recovery towed my vehicle on July 9th, 2022. Under my previous lease term (from July 30th, 2021 to July 29th, 2022) with Grant Park, there was no stipulation for towing a tenant’s vehicle from the lot related to expired registration tags. As long as the tenant had a parking pass displayed (I had two), and were not violating other rules (I was not), they could park in the lot for free per the terms of the old lease. More to the point, Hound Dog’s Towing & Recovery was not under contract for tenants under the old lease. Therefore, my vehicle was towed illegally. Grant Park acknowledges this mistake. Despite Grant Park's efforts to negotiate with Ground Dog’s Towing & Recovery to return my vehicle, the towing company refuses to do so. Although the following is perhaps superfluous at this juncture, I will mention them for a matter of record. First, when I spoke to both employees of the City of Columbus and Columbus Police Department, they both maintained that the incorrect entry of the license plate number was not their fault but Hound Dog’s Towing & Recovery. Take it up with them. According to the Grant Park manager, Hound Dog’s Towing & Recovery says that “it isn't [our] fault regardless of the license plate being entered in wrong”. Frankly, that is an asinine claim. You cannot enter in the incorrect license plate number without consequence, it leads to exorbitant costs for the owner of the vehicle. Second, the Ohio Bureau of Motor Vehicles confirmed to me that as of November 2021, the mailing address listed for me is the correct address (my current address). Therefore, Hound Dog’s Towing & Recovery did, in fact, send the certified letters to the incorrect address. Whether Hound Dog’s Towing & Recovery or the Ohio BMV is to blame, I did, in fact, have the correct addresses listed and updated like I was supposed to. Moreover, they should have known better given that the address they towed the vehicle from is not even in the same city as the address they used to send the letter to and because I had Grant Park parking passes displayed on my back window. Hound Dog’s Towing & Recovery could have easily contacted Grant Park to obtain the correct address. There may be no law that directs them to contact property managers (there should be), but there is certainly no law against exercising common sense. Since I did not violate the parking terms of my lease on the date of the tow, I cannot be held liable for the towing fees and my vehicle should be returned to me gratis. There are also expenses related to this incident that continue to accrue weekly pending the return of my vehicle and someone will be held liable for them. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩