Business ProfileforAuto Boutique

Purchased a vehicle from them early evening Saturday September 7th, 2024. Could not drive it home as I did not have a second driver. Went to pick it up on Sunday and went 4 miles down 270 East and warning message came on stating "All Wheel Drive System Rear Axle". Returned vehicle within 2 hours of picking it up to cancel deal or go with their 5 day/500 miles choose something else. Spoke with on site mgr who seemed to be understanding and offered to have vehicle looked at and also said the 5 day trade would be ok. Settled on Wednesday at 10:00 AM to perform the trade. Got there and my first pick for trade was available so the sales associate went into the lot to get the vehicle. Wife and I watched and I seen him take a call and I jokingly told the wife that he just got the word to stop the deal. Sure enough the sales mgr **** approached and told us the vehicle was past 10 years old so the trade deal did not apply. We informed him that 2 of their associates said we could trade for another vehicle. **** kept saying he was going to take care of us and the next thing he would do is quote policy. We informed him that axle issues are safety related and should have been taken care of before vehicle was put out for sale. He quoted policy and told us this was a service issue. Informed him vehicle was advertised as all wheel drive, but due to issue was sold as 2 wheel drive. It became clear **** was seeking promotion and our issues were secondary. Service mgr came out and he came off as a man of integrity. Told us he can't get around **** regarding the trade in mentioned above, but he controls the Service Department and assured us the necessary repairs would be made to make the vehicle safe at their cost. I would cite more but their is a character limit.