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          Find a Location

          Express has 89 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Express

              1 Express Dr Columbus, OH 43230-1496

            • Express

              1500 Polaris Pkwy Columbus, OH 43240-2126

            • Express

              3393 Peachtree Rd NE Atlanta, GA 30326-1162

            • Express

              2860 Cumberland Mall SE Ste 1425 Atlanta, GA 30339-3962

            • EXPRESS

              7600 Kingston Pike Knoxville, TN 37919-5600

            Business ProfileExpress

            Womens Clothing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:

            Express is a specialty apparel and accessories retailer of women's and men's merchandise.

            This business receives a high volume of complaints. Consistent with national BBB policy, effective 12/13/19, BBB is publishing the details (text) of a representative sample (25%) of complaints online. All complaints count in the number of complaints.

            See all additional business information

            Contact Information

            1 Express Dr

            Columbus, OH 43230-1496

            Get Directions
            Visit Website
            Email this Business
            (888) 397-1980

            Customer Reviews

            1.05/5

            Average of 60 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            248 complaints closed in last 3 years

            143 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

             Express is a specialty apparel and accessories retailer of women’s and men’s merchandise, targeting the 20 to 30 year-old customer.

            Products & Services

             Express is a specialty apparel and accessories retailer of women’s and men’s merchandise, targeting the 20 to 30 year-old customer.

            Business Details

            This is a multi-location business.

            Find a Location

            Express has 89 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Express

                1 Express Dr Columbus, OH 43230-1496

              • Express

                1500 Polaris Pkwy Columbus, OH 43240-2126

              • Express

                3393 Peachtree Rd NE Atlanta, GA 30326-1162

              • Express

                2860 Cumberland Mall SE Ste 1425 Atlanta, GA 30339-3962

              • EXPRESS

                7600 Kingston Pike Knoxville, TN 37919-5600

              Headquarters
              1 Express Dr, Columbus, OH 43230-1496
              Email this Business
              BBB File Opened:
              1/1/1966
              Years in Business:
              44
              Business Started:
              1/1/1980
              Business Started Locally:
              5/1/2010
              Alternate Business Name
              • UpWest
              • Express, Inc.
              • Express Fashion Operations LLC
              • Express Factory Outlet Store
              • Express Men
              Business Management
              • Ms. Darnella Coleman, Customer Experience Manager
              • Mr. Tim Baxter, CEO
              Contact Information

              Principal

              • Ms. Darnella Coleman, Customer Experience Manager
              • Mr. Tim Baxter, CEO

              Customer Contact

              • Ms. Darnella Coleman, Customer Experience Manager
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              248 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/09/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I ordered two shirts online. When I received the order, instead of two shirts, they had sent me two pairs of jeans. When I reached out to the online chat, they said my only option was to return in store of pay $6.99 to return them online. This was not my mistake. I believe the company is fraudulently shipping incorrect items so they can collet a $6.99 return fee. The customer service agent claimed there was no floor supervisor to escalate the matter to and said I would have to return the incorrect shipment to the store to avoid being charged.
              Read More
              Read 247 More Complaints

              Customer Reviews

              60 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Lori B

              11/13/2024

              Ordered a pair of jeans online and returned to the store at ********. **** at the store told me I would receive an email confirming the return. I never received an email and after calling 3 times they said the return was never confirmed at the store. $94 dollars down the drain. I will never shop at Express again!

              Express Response

              11/14/2024

              Thank you for your feedback. We truly appreciate your patience and are glad we had the opportunity to connect with you on November 13th to address your concerns. If you have any further questions or need assistance, please feel free to reach out to us at **************. We're here to help!
              Read 59 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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